Bad encounter at IASW

[Hannathy]

Your actions were not over the top. Nothing wrong with a small friendly tap when someone is not moving. On the other hand, a person who reacts like the father did and accuses you of "shoving his son" is an idiot--plain and simple. A tap is not a shove. He has serious issues and just wanted to fight.

I agree, a lot of people touch others to get their attention. The Father was the one with the over the top reaction.

 

[TLSnell1981]

Your actions were not over the top. Nothing wrong with a small friendly tap when someone is not moving. On the other hand, a person who reacts like the father did and accuses you of "shoving his son" is an idiot--plain and simple. A tap is not a shove. He has serious issues and just wanted to fight.

It is THEIR problem. It is not "extremely poor etiquette" to tap someone after you say "excuse me" and they do not move. You are trying to get their attention. "Oh, god, not a stranger tapping me on my shoulder! Gasp!".

I think, this reaction varies. It depends on where you were "raised".

 

[chloe4ever]

I think, this reaction varies. It depends on where you were "raised".

Not sure what this means.

 

[chloe4ever]

I agree, a lot of people touch others to get their attention. The Father was the one with the over the top reaction.

Yep, tons of people do it. I see it all the time. Happens to me a lot at any park I go to. Happens to me in the bathroom! Not that big of a deal.

But lying and pretending that someone shoved your son is a big deal and a really bad example to set for your kid.

 

[TLSnell1981]

Not sure what this means.

Big city, small town or the area of the country, may contribute to our reaction. Some folks are more reserved, while others are "a bit too friendly". My stepmom would freak, if a stranger, spoke to or touched the kids. She's from NYC and I was "raised" in the South. It took a while, before she realized, they weren't trying to kidnap the kids. Twenty years later, she's adjusted to small town life.

Sorry For getting

 

[chloe4ever]

Big city, small town or the area of the country, may contribute to our reaction. Some folks are more reserved, while others are "a bit too friendly". My stepmom would freak, if a stranger, spoke to or touched the kids. She's from NYC and I was "raised" in the South. It took a while, before she realized, they weren't trying to kidnap the kids. Twenty years later, she's adjusted to small town life.

Sorry For getting

Makes sense. Thanks for the explanation

 

[yourhighwayinthesky]

I'm so sorry about your experience.
Some guests confuse me. Occasionally I have the urge to ask "Do you know where you are?", because it seems that people forget they are in DISNEY World....

 

[chloe4ever]

I'm so sorry about your experience.
Some guests confuse me. Occasionally I have the urge to ask "Do you know where you are?", because it seems that people forget they are in DISNEY World....

I don't think rude people care where they are. Rudeness has now geographical constraints unfortunately.

 

[chloe4ever]

I don't necessarily like the CM's reaction, but I do know that most people, CM's included, do not want to get involved with other people's altercations. It is a natural response. Kinda like, "Oh, great, people are fighting, do I really want to get involved......" Not saying that it is right. But it is the hardest part of their jobs.

 

[Planogirl]

CM's may not want to get involved but they should call security if someone is threatening someone else. Some people are so wacky nowadays that you never know what they might do.

 

[chloe4ever]

CM's may not want to get involved but they should call security if someone is threatening someone else. Some people are so wacky nowadays that you never know what they might do.

I agree. And this was not just a simple "altercation" that happened and was over. They were waiting for this poor family. Makes you wonder what they really wanted to do.......I can only imagine what they would have done if they were not at Disney and surrounded by people.......

I'm sure they had other incidents in the park. You cannot be this aggressive and bullish and not get into other fights.

 

[Finally08]

I learned that alerting CMs to line cutters does NOTHING but piss off the line cutters who hear you ratting them out. The CMs won't tell them a thing.

 

[chloe4ever]

I learned that alerting CMs to line cutters does NOTHING but piss off the line cutters who hear you ratting them out. The CMs won't tell them a thing.

Which makes sense in terms of the line cutters reaction: they cut the line, you rat them out, the CM's do nothing, it makes the line cutters angry and a fight ensues. And the reason why it escalates is because if you are the type to cut the line in the first place you are not going to be the nicest person and more likely to fight when you hear someone rat you out. It is not right, but in this case, it makes sense that is what happens a lot.......

So it seems to me that the best thing to do (until Disney actually starts caring about those that cut the line and deals with them) is to just ignore the line cutters. I know that it sucks, but your options are very limited. Without Disney backing you up--you are forced to deal with the line cutter yourself and then the ensuing fight and the scaring the cr*p out of your kids..........

You have to be smart and know when to speak up and when to just suck it up.

 

[Yoshi]

I ignore line cutters at Disney and non Disney parks. I have season passes to some local non Disney parks and it is the same thing there where line cutting isn't taken seriously even though both parks say cutters will be thrown out of the park. Twice at one park I have seen people report line cutters to security and both times security talked to the cutters and didn't do anything and the people who reported it to security were threatened afterwards. Another time I heard about someone who blocked the line and the cutter started to hit them.

Even though it is annoying, it's not worth it to me to get into a confrontation especially seeing that even when they are reported to security, nothing happens.

Another park I sometimes goes to actually has security guards on lifeguard type chairs in the queue watching for cutters but I don't think Disney would ever do that plus it wouldn't work well for many queues at Disney because of the layout of them rather than just a set of chains that go back and forth like at most non Disney parks.

 

[CurlyJo224]

It seems like there are a lot of stories on the boards about CMs not doing anything about bad behavior.

We have an amusement park in our city and this kind of stuff is not tolerated. They have signs posted saying you will be escorted out and not receive a refund, and I have seen them follow through with the policy. The reality is, if this stuff was not tolerated by the park, people would stop. Most people are wise enough not to want to get kicked out of a park that they paid dearly to enjoy for the day.

Disney NEEDS to start cracking down on the line cutting. As many people have seen, the cutters know they can do it, so they keep doing it. And if like in this case, it's not just one of two people, then that DOES affect your wait time. It is ridiculous that with all the wonderful customer service that Disney offers in other things, this is one thing they are so lax on, when so many other parks are so stringent about it.

 

[sephorachick]

I learned that alerting CMs to line cutters does NOTHING but piss off the line cutters who hear you ratting them out. The CMs won't tell them a thing.

This is NOT true at all. I made cutters go to end of line or leave. I got yelled at a lot but it was not acceptable. Most of the time CM's are busy loading people on rides that we cannot see what is happening in these kind of situations. Please don't put blame on the CM's most of us tried to do the best with each unique situation. I probably would've called security immediately if I saw what happened. Maybe the CM didn't see what happened so needed the guest to demand security be called because the CM didnt know the elevation of the incident?

 

[jenrose66]

We just returned from Disney. We were in MK on Friday night and had a bad encounter with line cutters on It's A Small World. I was in line with my 2 kids behind a family of three. Before I knew it 3 more people came pushing by with out saying a word. I said, "You can say excuse me". Well, then one of the family members said, "we have more and more coming and there is nothing you can do about it." Well, after about 15 more family members came by I went and told a cast member. They did nothing. Then the family member continued to say not so nice things to me in front of my kids. I told the cast member again, who did nothing. By the time it was our turn to load the boat, my kids were in tears scared to get on the boat behind the family. I told them I was not going to load. The let two boats load and then loaded my family. I was told that they were going to call security. When it was time to unload, some of the family members were waiting for me to get off the boat. A 20 year old cast member said, " Do you want me to escort you out?" I told him no. If he feels it was bad enough to give me an escort, why did they not call security? This family was completely out of line and disrespectful to my family as well as to cast members. We ended up leaving MK after that because my kids were so upset. It makes me wonder, how well are disney cast members trained on this matter?

Sorry to hear. That is why, as annoying as it is, I choose to keep my mouth shut. Disney has a reputation of not being responsive to things like this...and especially having kids with you, it's just not worth it to say anything.

 

[tjevans]

I don't want to minimize the scary experience suffered by the OP, but is a CM just supposed to take one guest's word over the other? How does a CM know that a reported incident isn't completely fabricated?

 

[donaldlovesdaisy]

You know, I keep coming back to this. If I had been another guest in line and saw this incident, I probably wouldn't have wanted to get involved. And I don't like realizing that. I hope I'll have the guts to speak up if I do see something in the future.

Don't be so hard on yourself some people just don't like confrontation. I am not of fan of it but I would have spoken up not just because of helping the OP out but also because they were obviously saying those comments loud enough and if I were standing there with my children I would have not wanted them to hear vulgarities in line either. I could look past the cutting in line but the vulgarities not so much especially when there are little kids everywhere.

 

[goodfood4ursoul]

...Twice at one park I have seen people report line cutters to security and both times security talked to the cutters and didn't do anything and the people who reported it to security were threatened afterwards. Another time I heard about someone who blocked the line and the cutter started to hit them.


I wanna say, "Let them hit me. I will call security and press charges for assault."
but nobody wants to do that on vacation
It would be their word against mine, I am sure.
Bullying behavior blows chunks!!!



Even though it is annoying, it's not worth it to me to get into a confrontation especially seeing that even when they are reported to security, nothing happens.

Yes, it's true that nobody goes looking to take part in a confrontation,
but I'll tell you what, if I see it happen to anyone,
I'm happy to be a witness to what happened and back up the injured party.
With so many cell phones, cameras, etc,
you'd think more people would be able to document this mess when it happens.

I commit to keeping my eyes open and looking out for my neighbor and supporting him/her.
That should fix the "they said, we said" problem.

If I see it, I'm likely to start shooting pictures or video first and ask questions later.
When in doubt, call security!
Yes, I guess I have a hard time minding my own business on this issue...
That being said, the safety of people is everyone's business.