AQR (Attraction Queue Return) Usage Reports

[BeePee]

@BeePee this thread may help you.

Thanks! I did read through this, but was hoping some more people may have had some more experiences! I have been so anxious about this!

 

[only hope]

This past weekend there was one ride I couldn’t access the outdoor queue. There would have been more except it rained and the temperature dropped to a manageable level. Party consisted of 3 people, all adults, and I use an electric chair at the parks. I requested assistance and asked what the CM suggested for being able to access the ride. The CM issued a return time for all 3 of us. We waited out our time in a nearby restaurant as I absolutely had to get indoors right then and then of course when our time was up the ride was down, so we ended up riding something else and not redeeming it for another hour. I am intentionally being vague so that bad actors from outside DIS reading this don’t try to bully a CM into getting a return time. The CM was very empathetic and was hopeful Disney will do a course correction regarding who gets approved for DAS.

 

[nalababybear]

This past weekend there was one ride I couldn’t access the outdoor queue. There would have been more except it rained and the temperature dropped to a manageable level. Party consisted of 3 people, all adults, and I use an electric chair at the parks. I requested assistance and asked what the CM suggested for being able to access the ride. The CM issued a return time for all 3 of us. We waited out our time in a nearby restaurant as I absolutely had to get indoors right then and then of course when our time was up the ride was down, so we ended up riding something else and not redeeming it for another hour. I am intentionally being vague so that bad actors from outside DIS reading this don’t try to bully a CM into getting a return time. The CM was very empathetic and was hopeful Disney will do a course correction regarding who gets approved for DAS.

TY for the report. Would this attraction typically be accessible with AQR and not a typical ride for LTR for evcs? Wanted to be exact that a true LTR was issued where the normal would be expected to be AQR as the accommodation.

 

[only hope]

TY for the report. Would this attraction typically be accessible with AQR and not a typical ride for LTR for evcs? Wanted to be exact that a true LTR was issued where the normal would be expected to be AQR as the accommodation.

There is not a wheelchair return time for this attraction as the queue is accessible. I would assume many people could successfully use AQR with it, but in my case, I could not attempt to wait in the queue. I did not presume what would be offered and did not ask for a return time- just asked what the CM suggested for being able to access it. I assume those who can wait but just might have to exit would be told to go ahead and queue and given instructions for what to do if they did need to leave. I suspect my party size had a lot to do with it, obviously rider swap doesn’t work well with 3 people and if we had to split up with some waiting in the queue someone would be alone.

 

[OurBigTrip]

There is not a wheelchair return time for this attraction as the queue is accessible. I would assume many people could successfully use AQR with it, but in my case, I could not attempt to wait in the queue. I did not presume what would be offered and did not ask for a return time- just asked what the CM suggested for being able to access it. I assume those who can wait but just might have to exit would be told to go ahead and queue and given instructions for what to do if they did need to leave. I suspect my party size had a lot to do with it, obviously rider swap doesn’t work well with 3 people and if we had to split up with some waiting in the queue someone would be alone.

Three adults and it would be a problem if someone had to be alone?

Hopefully they are tracking the RTQs.

 

[only hope]

Three adults and it would be a problem if someone had to be alone?

Hopefully they are tracking the RTQs.

Please consider that non-disabled guests traveling with two people also not disabled do not have to wait alone to access attractions. People who are in a group generally are in a group to spend time with each other, not to get separated just because of something outside their control that makes a queue inaccessible. It’s not equivalent access if disabled guests have to be alone when non-disabled guests don’t have to be. At any rate this is just speculation on my part, the CM said nothing about my party size, and it didn’t seem like something routinely granted as the scanner device used to add the time to our magicbands was locked up.

 

[OurBigTrip]

Please consider that non-disabled guests traveling with two people also not disabled do not have to wait alone to access attractions. People who are in a group generally are in a group to spend time with each other, not to get separated just because of something outside their control that makes a queue inaccessible. It’s not equivalent access if disabled guests have to be alone when non-disabled guests don’t have to be. At any rate this is just speculation on my part, the CM said nothing about my party size, and it didn’t seem like something routinely granted as the scanner device used to add the time to our magicbands was locked up.

We can agree to disagree, as non-disabled parties often have to split up. And I doubt that Disney is required to allow disabled parties to all wait together.

 

[ShaneDJ]

People who are in a group generally are in a group to spend time with each other, not to get separated just because of something outside their control that makes a queue inaccessible.

It’s not equivalent access if disabled guests have to be alone when non-disabled guests don’t have to be.

Reasonable accommodations that DAS can provide are solely for the disabled guest to safely wait outside of the queue...and NOT to accommodate the whole travel party (of non-disabled guests) to "spend time with each other" in the queue.

 

[Disturbia]

Although it went well for you, the point of come back and find me and then the CMs changed is a bit scary.

Thank you for posting.

Always note down the CM’s name and location from their tag and the time you asked the question. I’ve been asked by a changed CM to identify the previous one (I thought it was ridiculous but unfortunately this wasn’t an isolated incident and happened at a different ride as well).

 

[nalababybear]

Reasonable accommodations that DAS can provide are solely for the disabled guest to safely wait outside of the queue...and NOT to accommodate the whole travel party (of non-disabled guests) to "spend time with each other" in the queue.

ADA does callout a caretaker to accompany as part of said accommodation so there's that to be considered.

 

[only hope]

I posted my experience in hopes it would help others in a similar situation, but somehow it turned into a criticism of the cast member for helping me the way they did and myself for wanting to enjoy the park with my very small party the same way able bodied folks do. I don’t understand the need to do that. It’s not productive nor kind. I won’t be posting any further experiences as I don’t need criticized for trying to be helpful.

Also, for those implying the CM was wrong to assist me in that way, we don’t know what instructions CM have been given. Perhaps normally the CM would not provide a return time but did for me as pixie dust. Perhaps I was the first to tell them that day I can’t access the queue. Who knows? It is not our place to criticize CM’s for helping guests access attractions. I am sure that CM was following the mysterious procedures that DAS CM won’t tell those of us being denied about (I was told to tell CM I can’t wait in the queue and they would figure something out to assist me but they couldn’t say what since each attraction has its own policies).

 

[nalababybear]

I posted my experience in hopes it would help others in a similar situation, but somehow it turned into a criticism of the cast member for helping me the way they did and myself for wanting to enjoy the park with my very small party the same way able bodied folks do. I don’t understand the need to do that. It’s not productive nor kind. I won’t be posting any further experiences as I don’t need criticized for trying to be helpful.

Also, for those implying the CM was wrong to assist me in that way, we don’t know what instructions CM have been given. Perhaps normally the CM would not provide a return time but did for me as pixie dust. Perhaps I was the first to tell them that day I can’t access the queue. Who knows? It is not our place to criticize CM’s for helping guests access attractions. I am sure that CM was following the mysterious procedures that DAS CM won’t tell those of us being denied about (I was told to tell CM I can’t wait in the queue and they would figure something out to assist me but they couldn’t say what since each attraction has its own policies).

Please scroll through those comments and tomatoes and not be disheartened by them.

The reports are appreciated by the silent many that enlightne them to what works and what doesn't and how to manage expectations and how to approach CMs correctly.

The share is important and appreciated. Please reconsider future posts and not let the peanut gallery critics bother.

 

[mistysue]

ADA does callout a caretaker to accompany as part of said accommodation so there's that to be considered.

Caretaker would be a specific scenario, not just anyone any person with a disability wants near. That said, a 3 person party is similar to 2 in that the sizing is awkward. Much easier to determine how to handle a big group where they can split nicely, so the CM had to make a call regardless of how anyone on the internet wants to feel about it. Given the line conditions and circumstances, the CM felt it was better for the whole group to come back, and all only hope did was follow instructions.

 

[nalababybear]

Caretaker would be a specific scenario, not just anyone any person with a disability wants near. That said, a 3 person party is similar to 2 in that the sizing is awkward. Much easier to determine how to handle a big group where they can split nicely, so the CM had to make a call regardless of how anyone on the internet wants to feel about it. Given the line conditions and circumstances, the CM felt it was better for the whole group to come back, and all only hope did was follow instructions.

Caretaker decision is pretty easy. If the person identifies that person is a caretaker, that's pretty much the end of the discussion on whether they can be split. Just like the questions of a service animal.

CM does not have a say in that. CM has to determine best accommodation to make the ride accessible to the requestor.

 

[mistysue]

Caretaker decision is pretty easy. If the person identifies that person is a caretaker, that's pretty much the end of the discussion on whether they can be split. Just like the questions of a service animal.

CM does not have a say in that. CM has to determine best accommodation to make the ride accessible to the requestor.

I really meant in terms of we expect an amount of honesty here regarding "is this your caretaker" similar to "is this your service animal" - so a person shouldn't just be claiming "caretaker" to gain some sort of advantage when it's not true. (which is not implying anything about only hope's situation, I don't know or need to know if anyone was anybody's caretaker)

 

[lanejudy]

We are a party of 3 and we've been told to split for HA seating at shows and viewing areas for parades. 1 person with the stroller-as-wheelchair which left 1 adult alone. Not ideal but it is what it is. We haven't done that for quite a while now, particularly for parades, because we've managed our own work-arounds to stay together.

 

[nalababybear]

I really meant in terms of we expect an amount of honesty here regarding "is this your caretaker" similar to "is this your service animal" - so a person shouldn't just be claiming "caretaker" to gain some sort of advantage when it's not true. (which is not implying anything about only hope's situation, I don't know or need to know if anyone was anybody's caretaker)

True, and that's where enforcement on LYING can come into play if suspected.

Perhaps I'm just a 1/2 full type of person that believes in humanity wanting to do and say the right thing because it's the right thing do say and do.

 

[nalababybear]

We are a party of 3 and we've been told to split for HA seating at shows and viewing areas for parades. 1 person with the stroller-as-wheelchair which left 1 adult alone. Not ideal but it is what it is. We haven't done that for quite a while now, particularly for parades, because we've managed our own work-arounds to stay together.

Exactly. choices to compromise where you can or need. We've split up parties when accommodations were limited -- like concerts/playhouses. We've chosen alternate viewing platforms less-than-ideal (or even paid for) to keep party together too. Life is all about compromise to make things work.

 

[OurBigTrip]

I posted my experience in hopes it would help others in a similar situation, but somehow it turned into a criticism of the cast member for helping me the way they did and myself for wanting to enjoy the park with my very small party the same way able bodied folks do. I don’t understand the need to do that. It’s not productive nor kind. I won’t be posting any further experiences as I don’t need criticized for trying to be helpful.

Also, for those implying the CM was wrong to assist me in that way, we don’t know what instructions CM have been given. Perhaps normally the CM would not provide a return time but did for me as pixie dust. Perhaps I was the first to tell them that day I can’t access the queue. Who knows? It is not our place to criticize CM’s for helping guests access attractions. I am sure that CM was following the mysterious procedures that DAS CM won’t tell those of us being denied about (I was told to tell CM I can’t wait in the queue and they would figure something out to assist me but they couldn’t say what since each attraction has its own policies).

I apologize if my comments made you feel as though you shouldn't comment - we shouldn't all have to agree in order to talk about experiences, and there is no question that feedback, even feedback I don't necessarily like, is valuable to someone else.

But Disney can sometimes be somewhat wishy-washy at the CM level - this is evident by the way CMs were handing out DAS to just about anyone who asked for them prior to the recent changes. I would really like for Disney to stick with the strict criteria for DAS approval, the strict criteria for party size (outside of situations involving minor children), and at the CM level, the strict criteria that they initially seemed to have of making at least one person wait in line while the disabled person (and caretaker, if needed) wait outside the line.

 

[nalababybear]

I apologize if my comments made you feel as though you shouldn't comment - we shouldn't all have to agree in order to talk about experiences, and there is no question that feedback, even feedback I don't necessarily like, is valuable to someone else.

But Disney can sometimes be somewhat wishy-washy at the CM level - this is evident by the way CMs were handing out DAS to just about anyone who asked for them prior to the recent changes. I would really like for Disney to stick with the strict criteria for DAS approval, the strict criteria for party size (outside of situations involving minor children), and at the CM level, the strict criteria that they initially seemed to have of making at least one person wait in line while the disabled person (and caretaker, if needed) wait outside the line.

It's a hard balance to strike between being the soup nazi and fairy god mother.