AP Only Info Thread Reservation System /Extensions / Refunds

[ebailey]

We have an on-site December trip booked but right now our AP expires November 29 (extended from August 4). Am I correct that I won’t be able to make park reservations for December tomorrow since the extra 30 days won’t be tacked on until October? Is renewing our passes now even an option, or do I have to be in the 60 day window? We are coming down in August too and I was hoping to wait and see how that goes before committing to renew for another year.

I was told yesterday that I could not renew outside the 60 day window

 

[Chrissy-Mickey]

For the AP previews of MK and AK, are you allowed to attend a preview on both the 9th and 10th? Or are you only allowed one preview day?
I think I have seen conflicting information. I did a chat with a CM last night and she said the preview was subject to availability but you could attend both days if you got a reservation.

While personally I would love to go both days... but is it fair? It would really cut down on the number of APs who can participate.

Of course, that's assuming there will be a lot of APs who want to go. When Universal did their AP days, at first there was a rush of trying to get reservations (and lots of complaining regarding IT problems), but in the end, Universal was actually not at capacity the second day.

 

[DisneyCowgirl]

Can I start a thread specifically for those of us whose AP expired during the closure and have disappeared from MDE so that we can post when they start to get extended?

My son's expired in late March and just showed up again in MDE this week. At first could only see it on computer (not app)

 

[lovethattink]

Still waiting for mine and dh’s AP to update in MDE. Ours expire 7/7. Ds’s already updated from May to September.

 

[PrincessV]

My son’s pass expired in April - monthly payments that were paid off in Dec. No extension or refund yet, and AP is gone from MDE.

 

[osufeth24]

My son’s pass expired in April - monthly payments that were paid off in Dec. No extension or refund yet, and AP is gone from MDE.

Outside of the paid off in Dec, same boat. Was set to expire April 26, so final payment was made.

 

[DisMommyTX]

We are on the monthly AP payment plan, planning to renew indefinitely. Can someone please double-check my logic here. Original passes expire Nov 23. I'm really torn trying to figure out whether to accept the extension or not. Without doing anything, expiration date should be extended to Dec 23, but not until Oct. We cannot renew until Sept 23, which makes getting park reservations for our family Thanksgiving trip tough. If we take the extension, passes will expire on April 23, cannot renew until Feb 23. Which impacts ability to schedule Memorial day and July 4th trips.

Yes, we always travel at the busiest times, bc those are the only times we can all get off work. We usually stay off-site for 4 long trips per year, so only planning 3 days at a time may be a deal breaker anyway. Maybe we would be better off cancelling AP and just buying 6-day tickets for each trip separately.

Extend now so we can book Nov or wait to see if we want to cancel or renew so we can book all next year? Waiting feels smarter, but I NEED to know that my Thanksgiving trip will happen. It is my reward for not killing my family during the last 4 months of quarantine. I feel like everything will open up by next spring, but it is crazy not knowing if we will even be able to get into the parks the dates we plan to travel.

eta- Just got off the phone with the AP line, a little over an hour on hold. The CM was very nice and confident in her answers. Here is her info fwiw...
1) She said that we could renew now if we wanted to pay in full (passes would then expire Nov 2022), but to stay on monthly payment plan we would have to wait until Sept to renew.
2) She also said that we would NOT receive the one month extension either way--that was only for people whose passes expired during the closure so they would have time to renew . I hope that is incorrect.
3) She said if we do nothing, monthly payments would automatically resume in July and passes would expire on the original date. To get the 4 month extension, we have to call back and request it through the monthly payment department at 1-888-701-4100 opt #3 then opt #2, 8am-8pm M-F.
4) Finally, she said Passholders would receive an email with a link to sign-up for the Passholder previews. She did not know whether we would be able to sign-up for all of them or just 1, but that they would not count as part of the 3 park reservation days allotted to APs.

Still don't know whether or not to extend, but I hope this info helps others!

 

[osufeth24]

I'm legit refreshing the app every 30 minutes.

 

[PrincessV]

Approaching 45 mins on hold & ready to quit. IDK how you guys make it for hours or more! At this point I’m almost ready to just eat the loss and move on.

 

[NLKim]

Approaching 45 mins on hold & ready to quit. IDK how you guys make it for hours or more! At this point I’m almost ready to just eat the loss and move on.

Just put the phone on speaker and do something else. Last time I called (in April) it took 2 hrs so I had it as background music while grading all the wonderful 'distance learning assignments'

 

[osufeth24]

Might seem like a dumb question.

On Apr 26 AP holders can make a res, I'm assuming anyone you try to make a res for has to be an AP holder as well? A buddy is coming down week of July 21 for work at this moment. I'm assuming I can't make a res for both of us on the 26th? He would have to wait til the 28th?

Of course this is assuming my stupid AP even comes back on my MDE

 

[Welsh_Dragon]

Might seem like a dumb question.

On Apr 26 AP holders can make a res, I'm assuming anyone you try to make a res for has to be an AP holder as well? A buddy is coming down week of July 21 for work at this moment. I'm assuming I can't make a res for both of us on the 26th? He would have to wait til the 28th?

Of course this is assuming my stupid AP even comes back on my MDE

I think that you are correct. Your friend will have to wait until 28th.

 

[FinallyFL]

I'm at Disney springs now. Do you think guest relations would be able to help me?
[/QUOT

My sister and her family are visiting WDW for a week starting June 19, 2021. Her tickets were originally purchased for last week. My sister is staying at Vistana and has 4 day tickets for her family so she can book her park reservations on June 28th. I currently have a Gold AP which I purchased for this years trip. After the 4 month extension my ticket will expire in March 22. Assuming the rules don't change, if I purchase a 5 day ticket to cover my sister's visit could I use it to upgrade to a resident pass after the 4th day? Opinions?

 

[Goofy2015]

AP Extension Question
I see the extended dates on MDE App but not on MDE Desktop Web Browser, does anyone else have this issue?

 

[osufeth24]

Approaching 45 mins on hold & ready to quit. IDK how you guys make it for hours or more! At this point I’m almost ready to just eat the loss and move on.

any luck?

 

[DisneyFanJenn]

AP Extension Question
I see the extended dates on MDE App but not on MDE Desktop Web Browser, does anyone else have this issue?

Yes, and I spent almost 2 hours this morning on hold since DD's expires 3 days into our Sept trip. Was worried I wouldn't be able to make reservations in the AM. CM had me go in through the My Plans screen and they were updated there. He said IT must not have gotten to updating them in the Memberships and Benefits screen yet.

 

[Goofy2015]

AP Extension Question
I see the extended dates on MDE App but not on MDE Desktop Web Browser, does anyone else have this issue?

UPDATE: Talked to someone the help chat, they mentioned if you see the extended date on either the App or desktop web browser, you are good to go

 

[Takket]

I just checked MDE and my pass is now on there for renewal. Current pass expires August 1st (old expiration date was April 6th). The desktop browser still doesn't even allow me onto the AP page, it is like it doesn't even exist. It redirects you to https://disneyworld.disney.go.com/experience-updates/

 

[dvc_john]

Yes, and I spent almost 2 hours this morning on hold since DD's expires 3 days into our Sept trip. Was worried I wouldn't be able to make reservations in the AM. CM had me go in through the My Plans screen and they were updated there. He said IT must not have gotten to updating them in the Memberships and Benefits screen yet.

View attachment 502791

UPDATE: Talked to someone the help chat, they mentioned if you see the extended date on either the App or desktop web browser, you are good to go

Thank you. I can now see that my AP has been extended.

 

[Liz Z]

Just a heads up~~My AP was just updated from an October 29 2020 expiration to February 23 2021
and my MNSSHP tickets for the first party 8/13 has disappeared form MDE That was our main reason for going.
we have cancelled our trip for the 3rd time and will not be returning until either a vaccine is in place or we still need masks but the parades and fireworks are still on. Want to go back to the way Disney used to be