AP Only Info Thread Reservation System /Extensions / Refunds

[tbssenterprises]

OK, I am a dummy. Just got off the phone (finally after three 1 hour waits).....So, my pass extension isn't reflected when I go to my tickets etc., nor my magicbands. However, if you go into MY PLANS where all of your vacation trips are listed, you need to click on the link (left hand side) for Daily Itinerary Tickets and Memory Maker, and THERE you will find your extension.

Whew! She also said I could "probably" move one of my trips from one month to another starting Monday. Hoping I can!!!



My Plans, Reservations and Tickets

Daily Itinerary TicketS & Memory Maker



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[nostalgic4disney]

Yesterday, some TAs were told Monday would be only for 2020..seems today some are getting different info.

I’ve heard it’s open for all who have already made reservations and have tickets/AP

 

[PCFriar80]

OK, I am a dummy. Just got off the phone (finally after three 1 hour waits).....So, my pass extension isn't reflected when I go to my tickets etc., nor my magicbands. However, if you go into MY PLANS where all of your vacation trips are listed, you need to click on the link (left hand side) for Daily Itinerary Tickets and Memory Maker, and THERE you will find your extension.

Whew! She also said I could "probably" move one of my trips from one month to another starting Monday. Hoping I can!!!



My Plans, Reservations and Tickets

Daily Itinerary TicketS & Memory Maker



Add More Plans

Just noticed that myself! It doesn't show on the AP selection but is reflected under my reservations.
Talk about inconsistent!
PS....Nice avatar!

 

[Sandisw]

I’ve heard it’s open for all who have already made reservations and have tickets/AP

Yup..seems things have changed since yesterday..but, honestly until people report what they actually can book Monday, I don’t know which one is true.

 

[yulilin3]

Yesterday, some TAs were told Monday would be only for 2020..seems today some are getting different info.

you really cannot trust absolutely anyone unless they come with credentials that the programmed the system. It is a wait and see and report back kinda Monday situation

 

[yulilin3]

OK, I am a dummy. Just got off the phone (finally after three 1 hour waits).....So, my pass extension isn't reflected when I go to my tickets etc., nor my magicbands. However, if you go into MY PLANS where all of your vacation trips are listed, you need to click on the link (left hand side) for Daily Itinerary Tickets and Memory Maker, and THERE you will find your extension.

Whew! She also said I could "probably" move one of my trips from one month to another starting Monday. Hoping I can!!!



My Plans, Reservations and Tickets

Daily Itinerary TicketS & Memory Maker



Add More Plans

I checked all of that and my son's ap still hasn't extended it's alright though, we are local aps and can only book 3 visits at a time so no worries until May 2021 hopefully it has updated by then

 

[osufeth24]

Still no extension on mine yet ugh (it expired in Apr, so it shows I have no tickets). Trying to book the parks on monday for the staycation in Feb (even though like I said, we'll cancel if park hopping is still a no go)

I guess really the most important thing is mine gets extended before AP previews go live

 

[Sandisw]

you really cannot trust absolutely anyone unless they come with credentials that the programmed the system. It is a wait and see and report back kinda Monday situation

I get that but when people have just been trained and told those things...and I have seen several reports of TAs being given that...it does lead support it was the plan.

Someone just posted in DVC again they were told it by someone at Disney when dealing with a CM.

But, I agree, until Monday, we do not know exactly what will happen and of course, because it is not clear, everyone will be trying and when we get the first report about 2021, then it will be confirmed!

 

[twinklebug]

you really cannot trust absolutely anyone unless they come with credentials that the programmed the system. It is a wait and see and report back kinda Monday situation

Keep in mind that the programmers are only working off of specs that have been drawn up in haste.
Code is only as good as the specs it came from.

 

[FinallyFL]

Keep in mind that the programmers are only working off of specs that have been drawn up in haste.
Code is only as good as the specs it came from.

Here's hoping they wrote the specs better than they wrote the announcement.

 

[sky13]

I posted here a couple of days ago about trying to call the Passholder line and getting cut off by Skype at the 60 minute mark (I'm international so Skype is one of the few ways I can call USA landlines without paying extortionate international calling rates).

I finally have a day off work today so thought I'd try last night after getting home from work - got the "all circuits are busy" message. Then woke up early (at 6am! thank you time difference) to try to call. On hold for another 60 minutes before Skype cut me off, sigh.

So at this point my usual go to method for calling the USA doesn't seem to work given the long hold times with Disney, argh!

Might have to explore other options like Google Voice or something, but the long hold times are really frustrating for me when calling internationally and trying to deal with the time differences!

(Though looking at the AP page on WDW site - it seems that there's something about them sending information in early July about how to "take action on these options" (re extension vs refund - wonder if I should just wait for them to release more information then?)

 

[disneypharm]

I posted here a couple of days ago about trying to call the Passholder line and getting cut off by Skype at the 60 minute mark (I'm international so Skype is one of the few ways I can call USA landlines without paying extortionate international calling rates).

I finally have a day off work today so thought I'd try last night after getting home from work - got the "all circuits are busy" message. Then woke up early (at 6am! thank you time difference) to try to call. On hold for another 60 minutes before Skype cut me off, sigh.

So at this point my usual go to method for calling the USA doesn't seem to work given the long hold times with Disney, argh!

Might have to explore other options like Google Voice or something, but the long hold times are really frustrating for me when calling internationally and trying to deal with the time differences!

(Though looking at the AP page on WDW site - it seems that there's something about them sending information in early July about how to "take action on these options" (re extension vs refund - wonder if I should just wait for them to release more information then?)

Yes, I was on hold for 90 minutes today and basically was told that CMs don't know much and we will hear more in July. So, I wouldn't waste my time calling them anymore.

 

[joyjoy]

A dumb question here...are any of you able to see the link where we will actually see what park days are available when we start to book on Monday?
I just see instructions on how to do it.

I just got off the phone with CS or whatever it's called. I used the top-secret (not really) phone number and only waited 5 mins. Who KNEW a real person would answer at this hour? 9 pm CST. Anyway, she said if you have tickets (AP) and a valid resort ressie and Monday is your day, open MDE at 7 am EST and a calendar will pop up giving you choices of parks on the days of your stay. I asked about tech difficulties and she said to call back at this number and they would connect me to IT. The super secret phone number for AP is (407) WDW-PASS or (407) 939-7277

 

[mom2elle]

I'm so confused by what you are wanting to do. How can you "renew" an AP you have cancelled for a refund? Wouldn't you be getting a brand new AP at that point instead of a renewal?

I don’t want to cancel my AP. I want to keep the original expiration date (ie, decline the 4 month extension for the closure, receive pro-rated refund for that period of time). When I go in August, I want to renew my pass from Oct of this year, to Oct of next year.

 

[bernina]

Question on unactivated AP vouchers (new, not renewal certs).

If I activate for our trip during opening week, am I entitled to the 1 month extension (in Oct or whenever they're planning on doing that)?

 

[soniam]

Question on unactivated AP vouchers (new, not renewal certs).

If I activate for our trip during opening week, am I entitled to the 1 month extension (in Oct or whenever they're planning on doing that)?

I don’t think so.

 

[BigThunderDave]

Is there a way to buy an Annual Pass right now? My 4-year-old son still has a valid AP, but I allowed my own pass to lapse at the end of January. I feel like Disney might not be thrilled with me if I just send my 4-year-old into the parks by himself, so I think I need to find a way to buy a ticket for myself.

 

[yulilin3]

Is there a way to buy an Annual Pass right now? My 4-year-old son still has a valid AP, but I allowed my own pass to lapse at the end of January. I feel like Disney might not be thrilled with me if I just send my 4-year-old into the parks by himself, so I think I need to find a way to buy a ticket for myself.

No way right now, the option to buy closed on Friday.

 

[tbssenterprises]

Just noticed that myself! It doesn't show on the AP selection but is reflected under my reservations.
Talk about inconsistent!
PS....Nice avatar!

Yup, that's my daughter's Golden Retriever! Looks like your puppy likes swimming too!

 

[holyrita]

I purchased an AP from Undercover Tourist in January that I planned to activate/use for the first time in December 2020. If that is linked to my MDE and I have a Disney resort reservation, will I be able to make reservations tomorrow?