AP Only Info Thread Reservation System /Extensions / Refunds

[osufeth24]

waiting to talk to someone in the chat. I fully expect them to say I have to call.

 

[CogsworthTN]

I’m sorry if this has already be answered ,but my DH AP will expire January 26,2021 and we have a reservation for June 2021. Will we still be able to reserve park days? I currently have a AP voucher that will be activated November 20 of this year and will be good for our June stay.

 

[disneygrandma]

Trying to figure out what we should do concerning our AP's. We activated them on Dec, 10, 2019, and had planned to use them again on our May, 2020 and Dec, 2020 trips. We're unsure if we want to go on our Dec trip this year, but we're planning on a family June, 2021 trip. These are some AP questions which I'm not sure of:

1. Our AP's were activated on Dec 10th, and if we decide to get a partial refund, will the refund be for approx 75% of cost? (figuring from Dec 10th to mid-March, which would be about 3 months, or 25%.) Or is there some other formula? If we cancel our Dec trip, then we should probably go with the refund option instead of the extension.

2. When is the deadline to decide if we want to take the refund instead of the extension? Is it possible to keep our Dec DVC reservations, and go ahead and reserve our park days, but then decide later if we really truly want to go in Dec? Could we get a refund in Sept for instance? We would have used the AP's to secure Park reservation days, but then canceled everything out a couple of months before the trip dates.

3. The date based multi-day tickets were originally extended to Dec 15, 2020. Later the date was extended all the way out to Sept 26, 2021 (I believe). We would love it if the AP extension was done for a longer period, We would be very upset if we took the partial refund, and then the expiration date was extended out far enough that it would have covered our early June, 2021 trip. It appears that AP's are not being given the same consideration as the date based tickets. We would like the opportunity to use our AP's next year when the parks are completely open and functioning without a park reservation system, and we would be able to enjoy fireworks and indoor attractions, all done without face masks. Does anyone think there is a chance to have the expiration date on AP's extended? And I'm confused, is the extension just for the closure days now or is there another month added?

We would really appreciate some help with our AP questions. Thanks so much!

 

[twinklebug]

Just a heads up~~My AP was just updated from an October 29 2020 expiration to February 23 2021
and my MNSSHP tickets for the first party 8/13 has disappeared form MDE That was our main reason for going.
we have cancelled our trip for the 3rd time and will not be returning until either a vaccine is in place or we still need masks but the parades and fireworks are still on. Want to go back to the way Disney used to be

It sounds like you're opting for the partial refund on your APs then? I'm one day off from you from when I activated my pass but have decided that I'll keep my reservation and just wing it in December. If the parks look crazy, we'll just find other ways to relax and entertain ourselves.

 

[FinallyFL]

Trying to figure out what we should do concerning our AP's. We activated them on Dec, 10, 2019, and had planned to use them again on our May, 2020 and Dec, 2020 trips. We're unsure if we want to go on our Dec trip this year, but we're planning on a family June, 2021 trip. These are some AP questions which I'm not sure of:

1. Our AP's were activated on Dec 10th, and if we decide to get a partial refund, will the refund be for approx 75% of cost? (figuring from Dec 10th to mid-March, which would be about 3 months, or 25%.) Or is there some other formula? If we cancel our Dec trip, then we should probably go with the refund option instead of the extension.

2. When is the deadline to decide if we want to take the refund instead of the extension? Is it possible to keep our Dec DVC reservations, and go ahead and reserve our park days, but then decide later if we really truly want to go in Dec? Could we get a refund in Sept for instance? We would have used the AP's to secure Park reservation days, but then canceled everything out a couple of months before the trip dates.

3. The date based multi-day tickets were originally extended to Dec 15, 2020. Later the date was extended all the way out to Sept 26, 2021 (I believe). We would love it if the AP extension was done for a longer period, We would be very upset if we took the partial refund, and then the expiration date was extended out far enough that it would have covered our early June, 2021 trip. It appears that AP's are not being given the same consideration as the date based tickets. We would like the opportunity to use our AP's next year when the parks are completely open and functioning without a park reservation system, and we would be able to enjoy fireworks and indoor attractions, all done without face masks. Does anyone think there is a chance to have the expiration date on AP's extended? And I'm confused, is the extension just for the closure days now or is there another month added?

We would really appreciate some help with our AP questions. Thanks so much!

Extension is for the closure dates and in October they will add one more month to the extension. They haven't indicated how they will calculate the refund or when you have to decide which option to take. They did say more information would be coming in early July (so soon ) .

 

[Liz Z]

It sounds like you're opting for the partial refund on your APs then? I'm one day off from you from when I activated my pass but have decided that I'll keep my reservation and just wing it in December. If the parks look crazy, we'll just find other ways to relax and entertain ourselves.
[/QUOTE]
Hi~~ no we'll keep the extension( no refund) and see how it goes with the pandemic. We have Christmas NYE week booked,so we'll use the AP or even in February, but its a wait and see. If not we'll cruise

 

[osufeth24]

yup, just said, when the reservation system opens, and your extension isn't there, you can all the AP number

ugh. Ridiculous i'm at the mercy of whoever is processing them. Not sure why they waited so long

 

[yulilin3]

yup, just said, when the reservation system opens, and your extension isn't there, you can all the AP number

ugh. Ridiculous i'm at the mercy of whoever is processing them. Not sure why they waited so long

I know how frustrated you are, I'm sorry. There's no one updating them manually it's the computer doing it. I was just at my dad's house and neither my dad's, mom, sister or nephew's ap has updated, they are all silver on the monthly program, one with an expiration date in Sept the other in Dec

 

[osufeth24]

I know how frustrated you are, I'm sorry. There's no one updating them manually it's the computer doing it. I was just at my dad's house and neither my dad's, mom, sister or nephew's ap has updated, they are all silver on the monthly program, one with an expiration date in Sept the other in Dec

at least theirs is still active haha. as of now, i'm sol for tomorrow and possibly Fri if it still doesn't update. I also really don't want to miss out on the AP preview

I'm not mad at any of the CMs or anything (I work at a guest services position myself, so I get it), more frustrated with decision from Disney to wait so long to do it.

 

[RememberWhoYouAre]

Yes, and I spent almost 2 hours this morning on hold since DD's expires 3 days into our Sept trip. Was worried I wouldn't be able to make reservations in the AM. CM had me go in through the My Plans screen and they were updated there. He said IT must not have gotten to updating them in the Memberships and Benefits screen yet.

View attachment 502791

Thanks for this!! I've been refreshing the "memberships and passes" page for days and seeing no extension added to our APs. I just did what you said by using My Plans and there they all are updated with the new expiration date!

 

[yulilin3]

Good luck, May the odds be forever in your favor and May the Force be With You
You can post about your reservations here or on the main thread but please don't open another thread about that

 

[jo-jo]

I haven't read every post, but I have a question about refunds. We had tickets from UT, that we upgraded to AP. So we paid about $150 per ticket to disney directly for the upgrade. If you do the math with the cost of a gold AP and days closed , I would get about $200 back per ticket , but I didn't pay all of that to disney. Does anyone think this will be an issue?

 

[yulilin3]

I haven't read every post, but I have a question about refunds. We had tickets from UT, that we upgraded to AP. So we paid about $150 per ticket to disney directly for the upgrade. If you do the math with the cost of a gold AP and days closed , I would get about $200 back per ticket , but I didn't pay all of that to disney. Does anyone think this will be an issue?

specific, complex ticket questions would be better suited for the tickets sticky

 

[PrincessV]

Just put the phone on speaker and do something else. Last time I called (in April) it took 2 hrs so I had it as background music while grading all the wonderful 'distance learning assignments'

I did - laundry and cleaning. The music was killing me: I need quiet time lol!

any luck?

Nope. I gave up at 48 mins; I don’t have unlimited minutes. I’ll keep waiting for a response to my email.

 

[disneygrandma]

I keep thinking about how people with park hopper tickets are being refunded because there is no park hopping. But what about all of us who have AP's?
We should be getting something to compensate us for the fact that we can't park hop and we might not even be able to get in to the parks at all on our chosen days if we're unable to get a park reservation.

Disney should extend the AP's for a MUCH longer time frame as a way to make up for these important aspects of a AP. It won't cost them actual cash for refunds, and will go a long way to make AP holders feel that they are appreciated.

 

[yulilin3]

I keep thinking about how people with park hopper tickets are being refunded because there is no park hopping. But what about all of us who have AP's?
We should be getting something to compensate us for the fact that we can't park hop and we might not even be able to get in to the parks at all on our chosen days if we're unable to get a park reservation.

Disney should extend the AP's for a MUCH longer time frame as a way to make up for these important aspects of a AP. It won't cost them actual cash for refunds, and will go a long way to make AP holders feel that they are appreciated.

they are extending it an extra month, above the 4 months already extended or you have the option to completely cancel your pass by August and get refunded whatever charges were made from July to August for those on the monthly plan

 

[rteetz]

Still no extension for me.

 

[Sandisw]

I keep thinking about how people with park hopper tickets are being refunded because there is no park hopping. But what about all of us who have AP's?
We should be getting something to compensate us for the fact that we can't park hop and we might not even be able to get in to the parks at all on our chosen days if we're unable to get a park reservation.

Disney should extend the AP's for a MUCH longer time frame as a way to make up for these important aspects of a AP. It won't cost them actual cash for refunds, and will go a long way to make AP holders feel that they are appreciated.

I understand that is a big feature of an AP, but I do think people need to consider that even without it, if you go more than 15 days in a year, even without the hopping, you come out ahead of the regular tickets..

I think, though, that is why they have decided to allow people to turn them in and get a refund, minus days used. This way, if lack of PH is a big issue, you are no longer stuck.

 

[gracerussell]

Currently have APs that expire September 2020. DVC trips booked for March and April 2021. AP renewal rules state that you can't re-up until 60 days before expiration. So - when park reservations open tomorrow, I will have no valid theme park tickets, yet I am not able to purchase the renewal. Is anyone else in this same situation? What can be done, if anything? Thanks!

 

[sfbank]

I saw a post today that said to call Disney. I called the AP line. Got a great CM on the phone that checked with ticketing. She found out she was able to renew or APs herself so ours that got extended to December are still showing but now we have vouchers for renewals that show the 2030 expiration. Calling in worked for me too.