AP Only Info Thread Reservation System /Extensions / Refunds

[CogsworthTN]

Currently have APs that expire September 2020. DVC trips booked for March and April 2021. AP renewal rules state that you can't re-up until 60 days before expiration. So - when park reservations open tomorrow, I will have no valid theme park tickets, yet I am not able to purchase the renewal. Is anyone else in this same situation? What can be done, if anything? Thanks!

My DH is. This is really really frustrating. The CM I talked to yesterday did not know how to answer. There are too many variables for many to have a good outcome. I’m going to try to reserve in the morning, but not expecting it to work. I have a feeling I’m going to be on hold With AP services a very long time tomorrow.

 

[gracerussell]

I saw a post today that said to call Disney. I called the AP line. Got a great CM on the phone that checked with ticketing. She found out she was able to renew or APs herself so ours that got extended to December are still showing but now we have vouchers for renewals that show the 2030 expiration. Calling in worked for me too.

Thank you!! I am on hold with them right now.

 

[yulilin3]

Currently have APs that expire September 2020. DVC trips booked for March and April 2021. AP renewal rules state that you can't re-up until 60 days before expiration. So - when park reservations open tomorrow, I will have no valid theme park tickets, yet I am not able to purchase the renewal. Is anyone else in this same situation? What can be done, if anything? Thanks!

many are in the same situation, you have to wait until your renewal time. I don't think all of the spots will fill up tomorrow, also the goal is for the situation to get better so they can increase capacity, so by March we should be seeing a full capacity park availability

 

[yulilin3]

My DH is. This is really really frustrating. The CM I talked to yesterday did not know how to answer. There are too many variables for many to have a good outcome. I’m going to try to reserve in the morning, but not expecting it to work. I have a feeling I’m going to be on hold With AP services a very long time tomorrow.

not sure they'll be able to do anything until you can renew the pass. Tomorrow the lines and system will be clogged with people trying to get through, many having trips next month. I know this is Disney's fault for opening everything at the same time but maybe a little common courtesy for those who just have to wait their renewal day would be helpful?

 

[CogsworthTN]

I saw a post today that said to call Disney. I called the AP line. Got a great CM on the phone that checked with ticketing. She found out she was able to renew or APs herself so ours that got extended to December are still showing but now we have vouchers for renewals that show the 2030 expiration. Calling in worked for me too.

I’m on hold right now. Thank you So much for your information. I’m so glad you got answers and help. I just want to know what to expect. So much thrown at one time. Hopefully the information I can get tonight will help me not have to call tomorrow and not be courteous. I guess some thought I came across like that with my post earlier. I wasn’t trying to be not courteous, just a person with with questions.

 

[sfbank]

Glad to help. Good luck and hope everyone have great CMs like I did.

 

[DebbieT11]

ETA: I just realized this wouldn't work for you as you can't reserve the 3 non resort days until June 26th.

I'm not certain that I *can't* reserve non-resort days on June 22nd.... I have a resort reservation and an active AP...... I'm just wanting to reserve days that aren't on my resort reservation. *sigh*..... I suppose we'll see.

 

[kylenne]

Tomorrow I am looking at getting park days for this Labor Day weekend since I was able to score a resort reservation and link it in time. May 2021 park reservations will probably have to wait until the 24th when our TA can apparently add some dummy tickets onto our basic package (my AP's new expiration date is 12/2/20 and it extended before I could renew). I'm honestly not even worried about next May though, so few people are booked already and capacity will likely be back to normal by then. Plus we have 2 weeks, gods help us if we can't get enough park time lol.

I hope everyone is successful.

 

[gottalovepluto]

Still no extension for me.

Obviously you need to call up and go full on Do You Know Who I Am?!!!

Alternatively any chance you can call yourself Karen? Just scare them into fixing it right then!

 

[randumb0]

I just tried to buy an AP and it wouldn't go through

 

[DebbieT11]

I'm still concerned that if I make park reservations for my September stay tomorrow, that I won't be able to make any reservations as an AP holder on the 26th for some days between now and then.... no info if making the resort's reservation will block me out of the 3 days I can make as an APholder..... guesses?

 

[gottalovepluto]

I'm still concerned that if I make park reservations for my September stay tomorrow, that I won't be able to make any reservations as an AP holder on the 26th for some days between now and then.... no info if making the resort's reservation will block me out of the 3 days I can make as an APholder..... guesses?

Personally I’d do it and if the system stopped me from making my AP reservations I’d try to cancel the other ones (assuming they’re less important).

 

[kylenne]

I just tried to buy an AP and it wouldn't go through

AP sales were suspended the other day, maybe you can do it on the 28th?

I'm still concerned that if I make park reservations for my September stay tomorrow, that I won't be able to make any reservations as an AP holder on the 26th for some days between now and then.... no info if making the resort's reservation will block me out of the 3 days I can make as an APholder..... guesses?

It really shouldn't block you, but we won't know for certain until tomorrow. I'll try to see.

 

[1lilspark]

I'm still concerned that if I make park reservations for my September stay tomorrow, that I won't be able to make any reservations as an AP holder on the 26th for some days between now and then.... no info if making the resort's reservation will block me out of the 3 days I can make as an APholder..... guesses?

Same
Right now my game plan is to wait till I’m off on tue or wed to navigate the system when it’s slightly less overwhelmed...attempt to book for November (pending availability) then if down the line we decide to book a day trip and are told our quota is met cancel our check in/out day

 

[DollyM]

My AP was in the renewal window until Disney extended the expiry due to park closure. I was ultimately able to buy DVC renewal vouchers and attach them to MDE. Call 407-566-4985 option 4 ticketing - this was ultimately handled by ticket services escalation so ask for a supervisor if CM can't help you off the bat. Be prepared to wait though - it took me 4 hours last night. Good Luck!

Thanks for this. I have an extended expiration date of 8/29 and an October resort reservation. The first person I spoke with said that ticket services could definitely help me and put me in the queue for that. After a total of an hour and 50 minutes on the phone, I now have a renewal certificate on my account.

 

[osufeth24]

Whelp, looks like a no go for me this morning . Still no extension

 

[nyweller6306]

Whelp, looks like a no go for me this morning . Still no extension

Same. So disappointing that they didn’t have the annual passholders taken care of before opening the park pass reservation system.

 

[osufeth24]

maybe it's a blessing mine Ap didn't get updated this morning, oof

 

[FinallyFL]

maybe it's a blessing mine Ap didn't get updated this morning, oof

Yep, for you this morning's mess can be a spectator sport.

 

[emilymad]

And I am refreshing MDE for park reservations only just in case they can't refund my AP since we are waiting on that information...soon....