Who is the General Manager at the Poly? Had to WORST time there ever!

[AllyandJack]

At my stay at the Poly, we had kids playing in the hallway...running up and down with a ball....screaming and laughing.....

I called the front desk and I was told, in no uncertain terms, that this was a family resort and I was more than welcome to find myself another room at another resort if I could. So, I left.

Ironically, I'm planning another stay at the Poly. I want to give it another try. It's only for 4 nights though, so I won't have to suffer long if I hate it.

 

[vjc715]

At my stay at the Poly, we had kids playing in the hallway...running up and down with a ball....screaming and laughing.....

I called the front desk and I was told, in no uncertain terms, that this was a family resort and I was more than welcome to find myself another room at another resort if I could. So, I left.

Ironically, I'm planning another stay at the Poly. I want to give it another try. It's only for 4 nights though, so I won't have to suffer long if I hate it.

It's probably a good thing the Poly didn't tell me what they told you! Holy Cow!
(currently picking up my jaw off the ground)

But I guess I shouldn't be shocked they would be so blunt as to say that to you. Because they TOTALLY ignored us. Not sure which of the 2 evils are worse.

I think being that I was led to believe they were going to take care of the situation, I didn't get instantly mad. It gave me a sense of resolution. However, if I was told what you were told.......!!!!!!

I'm soooo sorry that happened to you! As the hallway in the resort is NOT a playground!

 

[barb45]

Wow - that sounds horrible - I would have gone nuts. I taught my children to be respectful of others who might be sleeping. They all understand shhh.... I do believe that parents can stop the tantrum thing too. Parents these days seem to indulge their children's moods too much. Maybe Dr. Phil needs to get involved. We had one night at the AKL where someone let their little kids run down the halls at 11:00 pm (I don't know why they weren't in bed) but they were laughing and screaming at the tops of their lungs. I was very upset but since it was just the once, I never said anything to anyone. But the parents really burn me up to be so inconsiderate - you have to know people are sleeping at 11:00 pm. I think in your case that security should have said something to the parents - the only exception would be if it was a baby - you can't do much about that. I hope you get that credit straightened out.

 

[eeyore0062]

I think many people stay in the moderates because there are no hallways to run and scream in. I have noticed that staying in the moderates has been quieter than staying in any of the resorts, Disney or not, that have inside hallways. Of course, my husband snores like a freight train, so I always feel sorry for our neighbors when he gets going... worse than ANY childs screams... I bring earplugs for self defense.

Maybe try Port Orleans Riverside or French Quarter next time.

 

[Sammie]

It's probably a good thing the Poly didn't tell me what they told you! Holy Cow!
(currently picking up my jaw off the ground)

But I guess I shouldn't be shocked they would be so blunt as to say that to you. Because they TOTALLY ignored us. Not sure which of the 2 evils are worse.

I think being that I was led to believe they were going to take care of the situation, I didn't get instantly mad. It gave me a sense of resolution. However, if I was told what you were told.......!!!!!!

I'm soooo sorry that happened to you! As the hallway in the resort is NOT a playground!

We must have been there at the same time as AllyandJack as we had kids in the hall our last stay at the Polynesian playing ball outside our room very early and very late. They were actually boucing the ball off the doors to the rooms.

 

[terri01p]

When I seen your thread I had to tell you my story ( as briefly as I can). In 2003 my family went to a conference in Florida ( my child is handicapped) and we were there regarding some resourses. We stayed 4 nights at a hotel
( not disney) and from the time we checked into our room there were neighbors who children screamed and tryed to get into our room from a joining door that was in the room. At night it was something out of a horror story. On the 2nd night I was feed up and called the front desk, who did nothing. So when the children were kicking on the door, I went and knocked on their door and a man answered and I asked if they would please stop the children from kicking on the door , it was scaring my daughter, the man lost it..then the women came to the door and cursed me out, my husband happened to come out and (thank GOD) they ran back in slaming the door. The noise got worse, so we were moved after we packed our stuff and went to the front desk. To make this long story short, the night before we left, our car was keyed and my back window broke with a hammer, those people checked out a day early and we couldn't prove who did what. Some people are just not normal. Next time I will just move rooms and save myself trouble.

 

[vjc715]

When I seen your thread I had to tell you my story ( as briefly as I can). In 2003 my family went to a conference in Florida ( my child is handicapped) and we were there regarding some resourses. We stayed 4 nights at a hotel
( not disney) and from the time we checked into our room there were neighbors who children screamed and tryed to get into our room from a joining door that was in the room. At night it was something out of a horror story. On the 2nd night I was feed up and called the front desk, who did nothing. So when the children were kicking on the door, I went and knocked on their door and a man answered and I asked if they would please stop the children from kicking on the door , it was scaring my daughter, the man lost it..then the women came to the door and cursed me out, my husband happened to come out and (thank GOD) they ran back in slaming the door. The noise got worse, so we were moved after we packed our stuff and went to the front desk. To make this long story short, the night before we left, our car was keyed and my back window broke with a hammer, those people checked out a day early and we couldn't prove who did what. Some people are just not normal. Next time I will just move rooms and save myself trouble.

I'm sooooo sorry that happened to you! People never cease to amaze me!

 

[JenDaveBrendan]

I can't get over some of the stories I read about how parents let their children act. I have an active 4 year old son, but I would never let him run up and down hallways screaming, bounce balls off the wall, or scream at all hours of the night. He knows, at 4, the meaning of "shhhh", and "other people are trying to sleep". When I say this to him, he talks to me in a whisper-- he knows. I would say I am a very laid back parent, but I would never allow him to be inconsiderate of others. I know sometimes it is unavoidable, and children throw tantrums, but some things can be better controlled by the parents. vjc715, I feel so sorry for what you went through........ no doubt it was the parents in that room that did that to your car, IMO. Some parents just have no business raising kids. I think parents like that (that lose it,and curse others out in front of their children) are why a lot of kids are so unruly and rude these days.....( I am only 26 and their is a huge difference just since I was a kid).
I had an experience about a year ago in a parking lot of a mall with another mom.... her child was in her car, and my son and my friend/her son were in mine. I accidentaly hit my door on her car (very lightly, it was a total accident when I was buckling my son in, and the cars were parked very close together). I immediatly apologized and checked the cars (nothing was scratched) She immediatly started yelling and swearing at me. I told her to please stop because their were children in the car (really- I said it very nicely and kept my cool the whole time..).... needless to say, she wouldn't, she kept going on and on until I just drove away. Parents like that make me sick. They are just such bad examples to their children.
As far as the original post goes, vic715, the Poly definatly should have moved your room. I would be MAD if I was spending that kind of money to stay there.
Good luck!

Jen

 

[jackskellingtonsgirl]

I'm sorry this happened to you!

We have never been to WDW, so we obviously have no experience with the resorts. I hope we have a good time when we go, because my DH, like several others mentioned here, doesn't want to go to WDW and is sure he is going to hate it. I don't need more fuel for that fire!

I am a mom, and I have been a professional nanny for more than 11 years. Children know what they can get away with and act accordingly. I have never had to resort to hitting a child because things never escalate to that point! BUT I have witnessed a child in the midst of a tantrum being slapped repeatedly - it didn't do any good! I am VERY intolerant of rude/naughty/bratty children, especially when I travel! My child is not allowed to misbehave, and I should not be subjected to other children who are! I understand everyone has the same "right" to enjoy WDW, but your rights end when they start to infringe on mine!! I agree 100% that no one should have to tolerate a screaming child (or adult) in the next room. The hotel has an obligation to correct the situation - either move the complaining guest or move the offending guest. If there are no other rooms available then the security staff has an obligation to confront the offending guests and warn them that continued noise will result in their expulsion from the hotel.

I am not a very laid-back type. It doesn't take much to get me riled up, and screaming children for hours on end AND an unresponsive resort staff would just about push me over the edge. I think we have all been in situations that after we have time to think more about them we wish we had insisted on additional action being taken. Don't be put off by the fact that the incident is over - your concerns deserve to be addressed.

 

[summerrluvv]

See, I'm not sure how you kept from yelling "shut up"....? You could hear them, they sure would have heard you.

And maybe its the mischevious and slightly snarky side of me, but if the kids were playing with the adjoining door, I'd definately have quietly unlocked my side and opened the door.... "Can I help you?".

Adjoining doors and noisy kids are the worst. I'm really sorry you had a bad time.

Yup, a little shut the h*ll up always works LOL. We actually live in a townhouse development with VERY thin walls on one side of the unit. Our neighbor that has one child is SOOOOO loud (or used to be) until one day my sister pounded on the wall really hard and was yelling "shut the h*ll up!!!!" It's much quieter now

 

[undertheradar]

This thread just keeps going. So, I'm wondering, what exactly is the OP seeking from the Poly? Have you requested exactly what it is that you are wanting in compensation? Please post here what it is that you are asking for. Did you ask for free nights, refunded nights, or what? I can't believe that anyone would endure such a torturous stay, based upon all of the hotel options available in Orlando! I would have checked out and found better accommodations.

 

[Lucky4me]

I didn't read all the other replies, but I have a suggestion for next time. Bring a white noise sound machine and turn it on high. It drowns out everything. We were at Pop Century a few weeks ago and it was a Godsend. We had incredibly loud neighbors with squalling babies and tantruming toddlers. The first night we got in the room we could hear the parents SCrEAMING at each other who was going to be the one to get the kids to stop SCREAMING. It was sad.

 

[MinnieM21]

I'm so sorry that happened to you. I know how annoying it can be to have noisy neighbors. One time when I was at the Disneyland Hotel I would hear kids running through the halls, screaming, and laughing very late at night. The dad was in the hall and just let them do whatever they wanted and didn't even tell them to be quiet and that people were trying to sleep. It was so late at night and the noise was extremely annoying because it went on every night when everyone one was asleep. So I peeked my head out of the door and asked them to please be quiet and that people were trying to sleep. Well the man told me to "mind my own (you know what) business and to shut the (you know what also) up and gave me the finger. Some people overreact and you never know what they may do, so I think it was a good idea that you spoke to the CMs instead of speaking to these people directly.

 

[MomofTMK]

Did we ever get an answer to the original question as to who the general manager of the Poly is?

 

[dopeyfanatic]

I feel for you people that don't have kids. You obviously should never have any. And if you have some that are grown, you've forgotten. I have 3 kids. Currently 1, nearly 3 and 4 1/2. Tantrums will happen. And no, there isn't something you can do every time to stop them. Why should I have to leave my room at night when I'm trying to get them to sleep? Did you ever think that maybe they were crying because they were being told to go to sleep and didn't want to, and getting spanked for it? Running in the halls I don't agree with. But a cryin child in a room is TOTALLY different. And I think it's absolutely heartless and rude to ask security to come say something to them. What are they going to do, kick them out? No. I'm sure if you were dealing with a kid throwing a tantrum you wouldn't want someone knocking on your door asking you to shut them up. As if you're not already trying. It's not like you're at home and can send them to their room. Hopefully you don't have this problem again, but if you do I'd call and asked to be moved if it happened more than once!

 

[catherines_mama]

I see this post has gotten large and won't read all the 11 pages before I share my POV. I am the mother of a 3 yr old and she knows well enough when to and not to expell her energy. I also know enough that if she has beans in her shorts to take her outside and let her run em off. I have a friend who can sleep through her children screaming bloody murder. when we stay there.. OMG its drives me bonkers!

I'm not really sure what could be done, but I do think they should have been more accomodating and helpful in finding another room for you. I have heard great things about the poly, but also not so good. We're a value family ourselves, and I know that if I lost sleep at any hotel/for any reason I'd be upset. But like you said paying what you do for a place to just sleep in and not sleeping. not cool!

I want to add that reading these boards as I have for over a year the kind of family that stays at Values are supposed to be the kinds who are bad parents and let their kids be unruley. Good to know that standardization can now be banished for good.

Good luck!

 

[catherines_mama]

I can't see why some parents let their kids scream for them in a hotel when they have to know that they are waking up everyone around them. This kid was screaming at the top of his lungs for his mommy for over a hour!!!! I know that kids will be kids but this was too much in the middle of the night.-garydeb

I know a lot of people raise their kids to cry-it-out when going to sleep. They also let their kid cry for a minute before going to them at night (to ensure they are not just up for a minute). I also know that sometimes when my 3yr old is having an 'issue' I will just let her have it and walk away.

However, vacation is just that vacation. Vacation from the norm. Whenever I traveled with DD (as an infant or a toddler) the rules and the norm flexed a bit. She wasn't catered to or spoiled, but tantrums were headed off quicker, I didn't feel the need that she needed to learn to deal with whatever while we were on vacation. Bedtime, I'd lay with her longer and hold her to fall asleep instead of expecting her to be able to do it herself in a strange place, strange crib. I'm not judging any other parent, but it just sounds like the ones in OPs case could have handled it a bit better. And here everyone is reeming OP for wanting a good night sleep after spending $200+ per night. I've been in hotels with DD for 40+ per night and left because of others' obnoxious children.

 

[ducklite]

This thread is a great example of why WDW needs to offer "No Children in single digits or under 13" and/or "Adult Only" buildings/foors/wings at their resorts. I've been saying this for years.

We can all co-exist with minimal accomodation. I think EVERYONE would be hapier that way. Listen up Mikey!

Anne

 

[vjc715]

I'm the original OP to this post.....

No...actually, I didn't get the name of the general manager. I'm going to call the resort within the next couple of days. Due to the holidays and some health issues, I JUST finished the letter and will be mailing it the 1st of the year.

I can tell you....the parents were NOT disiplining the children. That is NOT why there were throwing tantrums. The parents weren't doing a thing. In fact, the parents were as loud and as obnoxious. Has anyone seen that show Nanny 911 that is on TV. Where the parents really just let their children get waaaay out of control, let their kids hit and scream at them.....I had that kind of family next to me. We heard everything....for MANY hours. I would be alot more understanding if I thought the parents were TRYING to attempt to quiet them down....but not a chance. Children were hitting each other, banging up against the walls, playing with our lock on the adjoining door, kids yelling at each other, kids yelling at their parents, running back and forth, shrilling screams, yelling NOOOOOOOOOOO, the parents telling the kids not to jump on the bed TOOO high - but you could hear them jumping and screaching with excitement. All this starting at 6-6:30ish. Then when they came back to their room, those kids I can only assume were hyped up on sugar.

Again...I can't stress enough these were not just crying children that were getting disciplined. Please allow us to have enough consideration that we would not to be sooooo ticked off about a parent attempting to PARENT their child.

catherines_mama: Thank you. All I wanted was some common courtesy. And not a situation that would last for hours and hours in the early and late am. We wanted to have a nice anniversary ~ and we couldn't leave WDW fast enough!

No...we do not have children. But I do have common sense. These were bad parents and badly parented children.

 

[dpuck1998]

This thread is a great example of why WDW needs to offer "No Children in single digits or under 13" and/or "Adult Only" buildings/foors/wings at their resorts. I've been saying this for years.

We can all co-exist with minimal accomodation. I think EVERYONE would be hapier that way. Listen up Mikey!

Anne

Some of the worst behavior I've seen at Disney is by the 13+ ages!!