Who is the General Manager at the Poly? Had to WORST time there ever!

[Sammie]

I feel for you people that don't have kids. You obviously should never have any. And if you have some that are grown, you've forgotten. I have 3 kids. Currently 1, nearly 3 and 4 1/2. Tantrums will happen. And no, there isn't something you can do every time to stop them. Why should I have to leave my room at night when I'm trying to get them to sleep? Did you ever think that maybe they were crying because they were being told to go to sleep and didn't want to, and getting spanked for it? Running in the halls I don't agree with. But a cryin child in a room is TOTALLY different. And I think it's absolutely heartless and rude to ask security to come say something to them. What are they going to do, kick them out? No. I'm sure if you were dealing with a kid throwing a tantrum you wouldn't want someone knocking on your door asking you to shut them up. As if you're not already trying. It's not like you're at home and can send them to their room. Hopefully you don't have this problem again, but if you do I'd call and asked to be moved if it happened more than once!

Actually many children never have tantrums or cry excessively.

At Disney World this happens way too often because parents keep them up too late, never let them nap, over stimulate what a very young child can handle. There is alot a Disney that is just too much for young children. But you have parents that have the attitude that this trip is costing me a fortune and I am going to get my money's worth. If that means dragging my kids out of bed at the crack of dawn, exhausting them on a daily basis, keeping them up way past their normal bedtimes, then so what. It is no wonder they meltdown. You see the same situation at the malls at Christmas.

I am not saying you do this, but many do. I have witnessed it too many times.

 

[vjc715]

Originally Posted by dopeyfanatic
I feel for you people that don't have kids. You obviously should never have any.

Having been the person that started this post.....I take that comment to be rude and unnecessary! I could really say the same about parents who do not know how to parent children.

The assumption is that because people don't have children they have no tolerance for children's behavior, thus they complain about noise or hearing a tantrum. Let's get real....give us a little credit that we can tell a difference between a tantrum versus outright obnoxious behavior. When I see children behaving like I do on the show of Nanny 911, most if not all is just obnoxious behavior and lack of parenting. Yes...its WDW, but that wouldn't give ME a right to throw a party starting at 10pm, and have it start back up at 6am for hours on end.

Again, I stress over and over, it wasn't just on and off tantrums. Read my posts more clearly. I can only HOPE this doesn't happen to you on your vacation. That you spend alot of time planning, spend a good amount of money for a room $240+ per night, complain to a resort, and it continues.
It by the least is VERY frustrating...especially when you go to sleep with noise, and you wake up to noise. It's like being a hostage to your neighbor. They dictate to you when you start or end your day. I personally had NO plan to get up every morning at 6am, with kids shrieking for hours on end. As then there was NO way of going back to sleep.

 

[zagafi]

I want to add that reading these boards as I have for over a year the kind of family that stays at Values are supposed to be the kinds who are bad parents and let their kids be unruley.

So staying at Value resorts is allegedly an indication of "bad parenting"? Niiiiice.

 

[ducklite]

Some of the worst behavior I've seen at Disney is by the 13+ ages!!

Well there ya go then! If you do'nt want to stay in that area then you could stay in the non-restricted area and everyone would still be happy!

Anne

 

[vjc715]

I was taken back when a cast member of the Poly confided in us that our sort of situation would NEVER happen in the concierge longhouse. Maybe that is one CM's opinion....but they seemed to be hip with the way things were operated there.

With that being said....I really haven't come across one bad post about the Poly when someone had stayed in the Concierge building.

I can only assume that some of the CM's/Security, or whomever get numb to the fact of how much money it costs to stay at a Deluxe resort. We would have been considered on the low end (garden view, $240+ per night) when others were spending much much more.

It is my belief that if you are spending $50 a night or $500 a night, you have the right to get decent customer service.

 

[catherines_mama]

So staying at Value resorts is allegedly an indication of "bad parenting"? Niiiiice.

Not my opinion what so ever (as I stay Value) but its the impression I have gotten more then once on the resort boards. When people ask "where should I stay" Its often answered if you dont want screaming kids dont stay at a Value. The answers always imply that us middle class folks who can only afford Value resorts are the types to not mind our kids well. This post just showed that you have screaming children and parents ignoring misbehaviour even at a delux like Poly. No need for me to mention that my single parent / middle class raised DD is much better behaved then some of my friends' kids who are 'better off'.

That's all. stepping off the soap box and putting it away!

 

[rcraw45425]

Well said!

 

[MsMoneyPenny]

The worst noise (and manners) we have ever experienced were at the GF this year, the best manners and least noise was at All Stars. There sometimes seems to be a misconception that just because one stays at a deluxe it makes one a better person, not so. It's what's inside the person that is important, not the outside.

 

[twinmomplus2new]

First of all Catherines Mama I agree with almost all of what you said in your post.
and off topic, I love that picture of your little one she looks great in purple!

Ok now back to the original topic.
I really don't think this is a kids issue but rather a parenting issue. I myself hav ealways traveled with my kids, Including my twins when they were younger than a year. I would never allow them to scream and squwl and annoy others around us. NEVER. If you have a child that is having a meltdown as we all know young kids do. take them out and walk them around. That family at the Poly, could have had them down near the beach till they calmed down. If the childs behavior has no limits put on it why would you expect them to behave?
The only noise issues I have had at WDW have been at the values. However I feel that is due to the outside corridors VS the parenting and people skills of the guests.
My own children can be spirted, but are very aware they are in a hotel, because I have taught them to be.
I myself have a neice who is hell on wheeels!!! She just turned 5 love her to death. But.... I have to tell you she would be a nightmare to be in the room next to. Screams like she is being murdered from 7am till 2am. No lie, or embellishment! They have no control over her and don't seem to care about those around them. I booked thier trip last October for them. I will tell you. I booked them in the Wilderness cabins. Precisely because I was afraid of her screaming affecting other guests. Wrong to do that maybe but I figured better for her to scream in the woods then the middle of the Boardwalk resort.
I firmly believe if you have a child such as this. That does not give you the right to impact the vacation paid for by those around you. Be considerate book a cabin, request an end room, first floor. Walk them around. You will never be able to legislate class and consideration.

 

[goofyandmore]

We have been to the polynesian twice, both times in the Hawaii Building-concierage-garden view. I can't say enough wonderful things about the place. But I do know that no place is absolutley perfect. We had little things happen but it didn't change the overall magnificence of the vacation. For instance, at check in, the CM rejected my Disney Visa and said it was not being accepted. I insisted on speaking with the Disney Visa people and he remarked that he wasn't making it up as if I didn't believe him. I said, there was obviously a mistake and I just wanted to check on it. Turns out the Disney Visa people had just put down that they wanted verification that it was me since there were two large charges being made right after the other. (tickets and then the room charges). I later called the manager to let him know about this so that other guests didn't have their credit cards, especially disney visa's rejected. He apologized for the incident and it was no biggie.

About the noise. Occasionally I heard kids running happily through the hall and that was normal even if it was very early in the morning. It just helped me get up earlier.

About screaming and whether a manager should knock on the door-I have to let you know my experience with my own kids. I have one child with a brain injury from birth. She looks "normal" but at 7 doesn't speak and gets her point across sometimes with outbursts, crying, etc. Unlike what you described, I do try to calm her down or distract her. But because of her problems, she might wake up in the middle of the night and make a lot of noise. I try to quiet her but if I can't, the manager's knock on the door will not make a difference.

What you described sounds like a tatally different situation but just in case someone else out there isn't aware, there are kids with problems such as autism or a brain injury who are very loving good kids but sometimes there may be outbursts that even the best parent can't quiet. This doesn't mean that the child can''t stay in a deluxe hotel because most of the time they are fine.

Again, I love the polynesian. I hope you give it another try. Carolyn from NJ

 

[eeyore0062]

This thread is a great example of why WDW needs to offer "No Children in single digits or under 13" and/or "Adult Only" buildings/foors/wings at their resorts. I've been saying this for years.

We can all co-exist with minimal accomodation. I think EVERYONE would be hapier that way. Listen up Mikey!

Anne

Unfortunately that would be considered discrimation. They cannot even segregate areas in apartment complexes into "with kids" and"without kids" because of it. I lived in an apartment complex where they did that, and they had to stop.

If Disney did this, they would be asking for tons of trouble, especially if someone with a kid requested a certain resort, certain view, certain floor and they were told "No, we can't accomodate that because you have a 3 year old." No, requests aren't guaranteed, but ....

When someone goes to Disney World, Disneyland, etc they should expect that there are going to be kids of all ages, and temperments, and parents who raise their kids differently than perhaps we would. No where does it say... Hey, come to Disney and bring your family but leave your bratty kid at home!

 

[Ilovestitch]

Unfortunately that would be considered discrimation. They cannot even segregate areas in apartment complexes into "with kids" and"without kids" because of it. I lived in an apartment complex where they did that, and they had to stop.

There's an adults only section on the Disney Cruise Line and on Castaway Cay... Even an adults only restaurant, Palo. -Steph

 

[eeyore0062]

There's an adults only section on the Disney Cruise Line and on Castaway Cay... Even an adults only restaurant, Palo. -Steph

Yes, but the rooms that they stay in while onboard are not separated into Adults only and Adults with kids.

 

[bexareaglecheryl]

I like the one idea that one of the posters did when she had a problem at her hotel. Thanks to this thread, I think if this happens to me anywhere I will pack my bags (even just 1 for show), arrive at the front desk, relay the situation and ask for another room immediately.

The OP was assured during her calls several times that the situation was being handled and wasn't. Out of sight - out of mind to the folks at the front desk, I suppose. If you're standing there they can't ignore the situation or pass it off to another person/shift/dept., right?

Everyone deserves a good nights sleep - at home or at a hotel. I had some really bad sleep nights at WDW in November due to a bad case of the hives and my disease and there are parts of the vacation I'm a little blurry on. My daughter assures me that I slept through Fantasmic.

To the OP, if anything, I hope your letter to the Poly Mgr. will bring about some changes in the way things are handled there. I'm sure we'd all love to hear Disney's response.

 

[Sammie]

I was taken back when a cast member of the Poly confided in us that our sort of situation would NEVER happen in the concierge longhouse. Maybe that is one CM's opinion....but they seemed to be hip with the way things were operated there.

With that being said....I really haven't come across one bad post about the Poly when someone had stayed in the Concierge building.

I can only assume that some of the CM's/Security, or whomever get numb to the fact of how much money it costs to stay at a Deluxe resort. We would have been considered on the low end (garden view, $240+ per night) when others were spending much much more.

It is my belief that if you are spending $50 a night or $500 a night, you have the right to get decent customer service.

It happens in Concierge all the time. Some of the worst behavior I have ever seen at Disney has been concierge lounges. The CM's just looked the other way.

 

[Lisa3]

I really feel for the poster in that they should have been moved to a different room. I have 3 children and if the situation happened to me I would expect to be moved. My kids love their "sleep time" as much as many adults (they are only 11, 9 and 8) and I would not want their vacation spoiled by the lack of sleep. While they are typical siblings at home, they are very aware of the behavior that is expected anytime we are not home. By the way, we stayed Concierge at the Polynesian on our last two trips and poor behavior by both children and adults crosses all types of people and ecomonic situations.

I do not agree that there should be separate areas for "adults only" at Disney. Walt Disney wanted to create a place he could spend quality time with his children. The fact that many adults also enjoy Disney shows that there is a child within all of us. This, of course, does not excuse bad behavior. Children need to be taught by example. There are just as many rude childless couples as there are polite parents.

 

[dreamflight99]

I continue to support the OP, and hope she receives the proper restitution and remuneration she deserves. I also believe, when a guest phones the front desk and "complains" about any errant behavior in an adjoining room, the resort/hotel staff has an "obligation" to attempt to correct the situation to the best of their ability. They should do EVERYTHING to ameliorate the dilemma, even offer to move the alleged violators. Expediency is the key.

I travel extensively throughout any given year. I have witnessed some horrendous situations in some of the finest properties in this country. Ususally, due to safety concerns, SECURITY arrives (when I have summoned the desk to respond accordingly). The security staff is properly trained and adept at communicating with problem guests (most), and promptly ameliorating the trouble. I believe security should always be summoned to respond in any "disturbance" situation. When children are completely "out of control" and permitted to bounce off the walls (literally), fidget with the adjoining/connecting door lock, scream at will, etc., they are ALSO in danger of harming themselves or one another (or even destroying the room furnishings, etc.). For liability purposes, the OP performed a tremendous service for the resort, in alerting them to a possible disaster. The staff should be more than accomodating in response to her pleas, they should be thankful & appreciative of her diligence.

Just as the OP posted, everyone deserves proper customer service...irregardless of the cost of the stay. I also contend, everyone deserves a GOOD NIGHT'S SLEEP!!

HAPPY NEW YEAR!!

TTFN...DF99

 

[ncbyrne]

I have been on many trips with my grandkids and several with just DH and I, no kids. If there was a resort option that offered a no kids floor, we'd take it when traveling alone! I've never actually had a noise problem in WDW at ANY resort, but we sure did on our last stay in NY City (Marriott Grand Marquis). The noise was as the original poster described. However, it was handled immediately - we called the front desk around 1 a.m. when we could stand it no longer. Two security guards came to our door first, and then knocked on the door next to us. All was quiet from then on. I was glad I called.

 

[sunkissed212]

Whoa, so I just read through this whole thread. I am so sorry that you had such an awful experience at the Poly. I can't even imagine!

My family used to go to WDW every year (the first 15 years of my life) and we stayed at the Poly all but one of those years (that being the year that GF opened, we just HAD to try it). We have NEVER had a bad experience at the poly.

I definitly think that you are owed something for your inconveniences...at the very least a personal apology from the person "in charge". There's no excuse for those things to have happened to you the way that they did and I am surprised that nothing was done. Really.

Well, I hope that this can be a learning experience for the employees of the poly and that you get the apology that you rightfully deserve!

 

[eeyore0062]

I always take earplugs with me, no matter where I stay. If any noise is present, including my husbands snoring, I can sleep right though it. No complaints, no hassle! The OP was switched rooms and comped at dinner at 'Ohanas, that would have been compensation for me, but maybe I am easily compensated .