Who is the General Manager at the Poly? Had to WORST time there ever!

[vjc715]

Have yoy written to the polynesian or disney guest relations about this? I am just wondering if you received a response. Carolyn

Yep....letter was sent. Just waiting to hear a response

 

[disneybride96]

Actually.....the parents were not trying to get the children to stop. We heard what they were saying, and it wasn't telling the children who looked to be 4 & 5 to be quiet. But not ONCE did they say be quiet, or shhhh...... I can appreciate parents that try, but these parents did NOT try. They were loud and obnoxious as well.
.

I think I might have vacationed with these people too! LOL! Is there any nice way to tell people to "get some class"?

 

[vjc715]

I think I might have vacationed with these people too! LOL! Is there any nice way to tell people to "get some class"?

LOL ~ No....I don't think there is. Most people that behave like this and/or allow their children behave like this, are oblivious of having courtesy for others. It would have been nice to see if the Poly did say something to them. I was hoping at least out of embarassment of being confronted, that the parents would have realized the inappropriate behavior by all.

 

[bexareaglecheryl]

LOL ~ No....I don't think there is. Most people that behave like this and/or allow their children behave like this, are oblivious of having courtesy for others.

I have a funny feeling that these are the same kind of parents who, when interviewed after their child stabbed/gunned down/poisoned someone or just mowed down their entire class with an AK-47, sits there wringing their hands and in tears saying how close they were as a family and how they had tried their best to do everything right when raising their kids and how they just don't see how this could have happened.

"Honey, don't jump so high on the bed," will soon become, "Honey, don't smoke so much pot."

 

[back2disney]

Just wanted to chime in also.
The Poly is a great place to stay and a quick study of reviews will lead to think its perfect, but its not. I wish I read this earlier, but then I might not have stayed there. But after coming back and trying to make lemonade out of lemons - like sleeping an extra 2-3 hours in the morning because of being woken up early. It is still a great place to stay..

 

[lucas]

One trip several years ago to the Poly taught us a lesson and from then on we always request non-connecting rooms. Rooms with connecting doors let you hear everything going on in the other room. I never thought about this before but one stay at the Poly with connections doors - oh man! We could hear every sneeze from the other room like they were in the same room as us.

 

[DisneyFans4]

Sorry to hear about your bad experience but I know exactly where your coming from. My last stay at the POLY was also absolutely horrible and I've never gone back. I did not receive any help from the concierge staff concerning my incident and wasn't as lucky as you were. At least they comped you 2 dinners at O'Hana. I got nothing. Believe me, I took care of it when I got home. I spoke to management from WDW direct. You can send an e-mail or letter to WDW Guest Relations and someone will contact you.

 

[UnderTheMistletoe]

I'm so sorry. I would have been POed... with a capital P!

We had the same problem at the Grand Floridian when we were there in July. We could hear the people next door all morning. We had decided to do one of those nights in the park that it ws open until 2 am or somethign crazy. Well, when they were up at 6:30am banging and screaming, we'd just fallen into deep sleep. These people were so loud you could hear them talking about their bank accounts. We finally got the fron desk's attention when we said, "Here's the information about their bank accounts. Call them and ask if that's right." They did... and we were. These jerks had the audacity to ****-a-doodle-do at us when we tapped on the wall. Thankfully, the CMs moved THEM. The people on the other side complained as well. But, we got nothing beyond that... not even an apology either.

I know we could hear so well becuase of the adjoining door.... did they have it open!?

I hope you can get in touch with someone. I'm so sorry. This shouldn't happen at ANY hotel.

 

[TandCmum]

This has certaily been an interesting thread. I felt awful on our trip to POFQ this year, as our little girl woke screaming in the early hours for two nights running (she had earache as it turns out), we did everything to console her but nothing worked. We did consider taking her out in the stroller but i was concerned that by the time we got to the river or parking lot away from the buildings she would have already disturbed the rest of the resort. I was quite concerned about the noise my two made, they are boisterous children and do shout and screech quite a bit. We d try to calm them but it doesn't always work (we certainly don't join in with them), to be honest though we didn't return to our room until late and then they just flaked out and they didn't wake till quite late, so other than the two nights my DD was ill there was no unsocial noise.

We were thinking of the Poly for our next stay but have decided to rent a vacation home now, so my two can run around and make as much noise as they like.

 

[nbodyhome]

I wear ear plugs too - I take my sleep very seriously (and the worst thing recently was a relative making a loud phone call while I was trying to sleep at 11:30pm). If someone in the next room was making that type of noise, I'd call down to the front desk - but if that didn't work, then I'd make a trip to the room myself. I don't know if I'd knock, but at the very least, a note would be going under their door letting them know that they were acting inappropriate. Being moved might solve my problems, but it won't solve the poor family who has to stay in the room the next night while those kids are screaming like crazies.

Denise

 

[Allison]

Sorry to hear about your bad experience but I know exactly where your coming from. My last stay at the POLY was also absolutely horrible and I've never gone back. I did not receive any help from the concierge staff concerning my incident and wasn't as lucky as you were. At least they comped you 2 dinners at O'Hana. I got nothing. Believe me, I took care of it when I got home. I spoke to management from WDW direct. You can send an e-mail or letter to WDW Guest Relations and someone will contact you.

Just pointing out to others that this thread is over a year old so sending a letter or email won't do anything in this instance but is a good point in general.

 

[lark]

A few thoughts:

1) It's really amazing to see the comments by others that are critical of the OP's decision not to resort to self help or confrontation with the parents. For $300 plus a night, the hotel shouldn't make you choose between ambivalence and confrontation.

2) I agree entirely with those who say this can happen anywhere. It can. I've had annoying guest problems at many hotels, not just at WDW. What kind of bothers me is the lack of care and empathy expressed by the staff. It's equally troubling to read others suggesting that this is not uncommon at the Poly. I guess every place can be bad, but it seems like you take a little more of a chance at the Poly than other places if this thread is accurate. I've always wanted to stay there -- not so sure now. Just because of the way it's set up, it also seems to be more likely that a couple of rude guests can be more problematic in a small longhouse than in some of the other deluxes, where things are more spread out.

3) I don't think it would be "discrimination" to have no-kids floors or wings. Generally, in order to be "age' discrimination, you have to be discriminating against a "protected class," which is generally old people not young. But even so, all you need to do is make sure you provide equivalent accomodations. The problem would be if there were "adults only" rooms available but you were sold out of non "adults only" rooms. In that case, you might not be able to deny someone with children a room, since the entire hotel is not sold out.

 

[eblack0409]

DH and I had a problem at the POP with screaming kids....luckily it was only one morning and the family was leaving, but the kid (kid should be pre-teen...she was every bit of 11 years old) threw the biggest tantrum I have ever seen right outside our room because they were leaving. I love kids and that's probably why I love Disney so much, but at that age...no way! After 30 minutes of this, I finally opened the door and told her dad to throw her over his shoulders and leave because the "reasoning" with her wasn't working. If that was my daughter, I would have busted her butt then took her home, kicking and screaming....but I would never have let her wake other people up or disturb them....I just wish every parent would just be courteous to others when dealing with their children.

I hate to hear you didn't like the Poly....it's DH's favorite resort at Disney...

 

[boomhauer]

I didn't realize how old this thread was, so this won't matter, but I don't feel the OP has much to gripe about. You stay at a hotel, you risk getting noisy neighbors - Period.

Geez, she got a free dinner at Ohana. I'd stay up all night and let kids scream directly in my face for a free dinner there.

 

[Sammie]

A Year old thread, reopened,

 

[Allison]

A Year old thread, reopened,

I didn't get it either.

 

[lark]

A Year old thread, reopened,

Oops. I didn't notice that. Thought it was recent.

 

[Gymbomom]

How did this OLD thread get pulled up to the top...
man I just wasted 30 minutes of my time. Sheesh..........

 

[safetymom]

Closing this old thread.