Tom and Jen
Mouseketeer
- Joined
- Mar 25, 2001
- Messages
- 179
ok, little dilema.
Just prior to my add on (couple of weeks ago) I had difference in point balance then MS had on my current accounts. I asked them for a Points Activity Statement, which I just recieved.
Apparently there was an error in a banking total that allowed two, yes I said TWO pts to expire from a DEC '01 use year. Now I say error, but I feel it was not mine.... and here is why.
I planned a big family trip in DEC of '02, it took the combination of 3 use years ('01, '02, '03). Once I figured what was going to be needed, I calulated what was left and in Jan of '02, did a short get away, and banked the rest as needed happened to be on the same day as booking the short get away.
As I made teh Family VACA palns, points were generally taken as needed from borrowed and banking years. This left me with a balance in '03 of two pts.
Which led me to search for a resale due to the tough time my wife had with withdrawls from not being able to "go home" anytime soon and the expiration of 2 pts that somehow were left behind.
Now, to make a short story longer......... if I inquire, and ask it to be looked into, as I again feel I am not at fault, will this act as my one time grace period?
whewwwwwwwww........
thank you for your time and input.
T.
Just prior to my add on (couple of weeks ago) I had difference in point balance then MS had on my current accounts. I asked them for a Points Activity Statement, which I just recieved.
Apparently there was an error in a banking total that allowed two, yes I said TWO pts to expire from a DEC '01 use year. Now I say error, but I feel it was not mine.... and here is why.
I planned a big family trip in DEC of '02, it took the combination of 3 use years ('01, '02, '03). Once I figured what was going to be needed, I calulated what was left and in Jan of '02, did a short get away, and banked the rest as needed happened to be on the same day as booking the short get away.
As I made teh Family VACA palns, points were generally taken as needed from borrowed and banking years. This left me with a balance in '03 of two pts.
Which led me to search for a resale due to the tough time my wife had with withdrawls from not being able to "go home" anytime soon and the expiration of 2 pts that somehow were left behind.
Now, to make a short story longer......... if I inquire, and ask it to be looked into, as I again feel I am not at fault, will this act as my one time grace period?
whewwwwwwwww........
thank you for your time and input.
T.
