What the heck is a transaction fee?

[maslex]

So my son receives two of the same shirt for Christmas. Fortunately, I bought one of them and saved the receipt. It was a NE Patriots shirt that I bought at Kohl's for $15.99

So I return it yesterday (with original receipt, paid cash) but instead of $15.99 she hands me $13.59??? I explained to her what I had paid and she said that there is a "transaction fee" when returning things?

Since when? I think this is the first time I've ever returned anything to Kohl's. I've returned things at Target & Walmart before and I've never had to pay a "transaction fee" or any other kind of fee for that matter.

I have returned things without a receipt before and will get the last sale price for the returned item, but I have never returned anything WITH a receipt and received anything other than the price that I paid.

Is this normal?

 

[spacemountainmom]

So my son receives two of the same shirt for Christmas. Fortunately, I bought one of them and saved the receipt. It was a NE Patriots shirt that I bought at Kohl's for $15.99

So I return it yesterday (with original receipt, paid cash) but instead of $15.99 she hands me $13.59??? I explained to her what I had paid and she said that there is a "transaction fee" when returning things?

Since when? I think this is the first time I've ever returned anything to Kohl's. I've returned things at Target & Walmart before and I've never had to pay a "transaction fee" or any other kind of fee for that matter.

I have returned things without a receipt before and will get the last sale price for the returned item, but I have never returned anything WITH a receipt and received anything other than the price that I paid.

Is this normal?

I've never heard of that.....boy, I am really rethinking spending any morey at Kohls anymore. I've had my own aggravating experience and am hearing a great deal of bad stuff about them recently.

I think I would call and ask to speak to a manager about this.

 

[amamax2]

I've never heard of this either, and returned several things in December wihtout this charge, so unless it is new for 2011?

Please keep us posted if you do call a manager.

 

[Kathi OD]

So my son receives two of the same shirt for Christmas. Fortunately, I bought one of them and saved the receipt. It was a NE Patriots shirt that I bought at Kohl's for $15.99

So I return it yesterday (with original receipt, paid cash) but instead of $15.99 she hands me $13.59??? I explained to her what I had paid and she said that there is a "transaction fee" when returning things?

Since when? I think this is the first time I've ever returned anything to Kohl's. I've returned things at Target & Walmart before and I've never had to pay a "transaction fee" or any other kind of fee for that matter.

I have returned things without a receipt before and will get the last sale price for the returned item, but I have never returned anything WITH a receipt and received anything other than the price that I paid.

Is this normal?

No it isn't normal. Kohl's doesn't charge a transaction fee, although every year around Christmas it seems as though this complaint crops up somewhere.

I'd call corporate. Hopefully you have a written confirmation of the return transaction as I'm sure they'll want to see that.

 

[Halbleib1]

I have never returned anything to Kohls however all through the holidays they were showing commercials here advertising that they have no hassle returns. Return anything at any time they said for a full refund. Nothing about a transaction fee. The only times I have heard of not getting the full amount back is when you do not have a receipt-they give you either the current sale price or the lowest price the item sold for. All depending on the store. Or if the store charges a restocking fee-usually only on electronic items.

 

[afeld111781]

Like the pp said there should NOT be a transaction fee at all..i just worked there for the holidays and did returns after Christmas and that is not correct...definately call if its worth the money..unless its a new policy...which i doubt.

 

[bumbershoot]

There was a big thread yesterday or so that talked about Kohl's. How if Kohl's Cash was earned on an item and the item is returned, they'll take the amount of K Cash earned out of the refund.

 

[Kycha]

Interesting...I wonder if the "transaction fee" ended up in the cashier's pocket. I would definitely call and speak with a manager about this.

 

[Halbleib1]

If you used Kohl's cash I would think they should refund that portion in the form of a gift card or something similar. As I said I have never returned anything to Kohl's but it only seems fair that they should do something like that. I know I returned something to TRU purchased with cash and a promotional gift card-meaning it had a date to be used by as I got it from purchasing video games and they gave me cash back as well as a regular gift card in return that had no use by date on it.

 

[mamaLori05]

I agree that something isn't right. I've returned to Kohl's many times and have never heard of any fees. In fact I just returned something on Jan 3rd, no fee's for me. I always get the price I paid back, unless I don't have a receipt. Yes, they will take off the amount used if you used Kohl's Cash, but that would be in a $10 increment, not $2ish. I would definately go back and ask to speak with a manager.

 

[3Minnies1Mickey]

I agree that something isn't right. I've returned to Kohl's many times and have never heard of any fees. In fact I just returned something on Jan 3rd, no fee's for me. I always get the price I paid back, unless I don't have a receipt. Yes, they will take off the amount used if you used Kohl's Cash, but that would be in a $10 increment, not $2ish. I would definately go back and ask to speak with a manager.

I'm not sure about how Kohls does it, but many places break up the $10 amongst each item proportional to the total amount.

 

[elaine and the boys]

This almost sounds like a register/cashier error, as the difference is exactly 15% of the original price. Maybe the cashier was new and was just "making up" a reason for the discrepency.

 

[maslex]

Like the pp said there should NOT be a transaction fee at all..i just worked there for the holidays and did returns after Christmas and that is not correct...definately call if its worth the money..unless its a new policy...which i doubt.

Actually, it's only $2.40 worth so in my opinion NOT worth the trouble. It's just the principle of it, ya know?

There was a big thread yesterday or so that talked about Kohl's. How if Kohl's Cash was earned on an item and the item is returned, they'll take the amount of K Cash earned out of the refund.

Kohl's cash was NOT used during the original transaction. Just plain old cash.

I wonder if I have to talk to someone at that PARTICULAR Kohl's? I happened to be about 1 1/2 hrs from home when I returned it. Wondering if I could just call the one that's about 20 mins from my house? I mean I'm not going to drive and hour and a half to dispute or collect $2.40 LOL

 

[shortbun]

I have never returned anything to Kohls however all through the holidays they were showing commercials here advertising that they have no hassle returns. Return anything at any time they said for a full refund. Nothing about a transaction fee. The only times I have heard of not getting the full amount back is when you do not have a receipt-they give you either the current sale price or the lowest price the item sold for. All depending on the store. Or if the store charges a restocking fee-usually only on electronic items.

We're having these ads here too. I think you were being ripped off. I would go back and report it to management.

 

[bigmama67]

Sounds weird to me too. I bought DD 2 pairs of boots on December 27th and returned the pair that was too big on January 2nd (I had always planned to keep only one pair but didn't want to get stuck with something that was the wrong size right after the blizzard)...and got the full amount credited back to my card, no problem.

I would think you could certainly call (or go to) the Kohl's nearest to you. Good luck!

 

[MOMOFC&C]

Are you sure you didn't use a 15% off coupon? It would show on the item line $15.99 then the 15% discount on your total order on the bottom of the receipt.

 

[micknme94]

Sounds like you received 15percent off your transaction. Receipt shows sale price and then the percent is taken off in a lump sum at end of receipt. Cashier probably used wrong terminology(maybe she was new). There is definitely no "transaction fee". Kohls had LOTS of extra percents off before Christmas!

 

[afeld111781]

work at kohls and chiming in again..the pp are right that is how it'll show up if you used a coupon on your transaction...there werent many days before christmas there wasnt one...

as far as kohls cash if you use it and then return the item bought you can get a refund and not loose the value of the KC but you have to take merc. credit...they arent going to give you cash back plus the 10 bucks since you tech, wouldnt have earned the 10 bucks if you didnt buy the item in question so in order to keep the value of the KC you have to take merch credit..same if you use the gift receipt to return, KC wont be affected and you still end up with merch credit. if you return the item before the earning period is up with the original receipt you loose the value of it no way around that...that is if it takes you below the 50 dollar level you were at.

Also about kohls cash dont forget you can combine receipts..so if you are off on one receipt you can buy something else and have the cashier combine the totals (before tax) to activate Kohls cash.

 

[angierae]

There was a big thread yesterday or so that talked about Kohl's. How if Kohl's Cash was earned on an item and the item is returned, they'll take the amount of K Cash earned out of the refund.

See, this makes perfect sense to me. You "earned" the Kohl's cash by spending a certain amount. If you return the item, you didn't spend that, so why should you get the bonus cash? If it worked that way, I'd go buy $500 worth of stuff, get my Kohl's cash, return everything, and then spend the Kohl's cash.

(Well, *I* wouldn't, but unscrupulous people would.)

 

[MrsPete]

Electronics stores have been charging a "restocking fee" for certain returned items for some time now. This sounds like something similar.

I read an article in one of my husband's financial magazines about Kohl's business practices, and they're not exactly on the moral high ground. Certain things are always marked down -- towels, for example -- they use the "mark it high so you can discount" method. I've never liked their hard-sell on the credit card EVERY SINGLE TIME you go through their register. The article said that they make something like three dollars in credit card interest for every dollar they make on merchandise sales.

I wouldn't be surprised to see them institute a "transaction fee" for returns.