Just called Crystal Palace, Brekfast is on the way....
[Rant]
OK, here is my rant from yesterday...
Micro center uses warrentech for their replacement insurance. I have had a bad experience with them in the past. (I bought an on-site warranty for a printer, and in the fine print the onsite part means that they pay for the shipping since there is no service center in the area). When I bought the warranty I found out it was with Warrentech as I was purchasing the extended warranty. I was assured that they have very few problems with them... So, the main knob is broken off of said $650 camera. I drag the whole family across town (
RRBB felt guilty about breaking my camera) get into line at the store and wait (there was no one in line, but the 2 agents were discussing something. One asked me what the problem was. I told them broken camera, I have the warranty and the original receipts... "I can't help you, So'nso is the one who does all of these, she is off today. Hold on, let me get you the only person here who can help you". "OK". The Manager in charge walked over, finished a phone call and ..."Have you called the 800 Number?" "What 800#?" I started to walk up to the counter and they stopped me. "This is through a 3rd party insurance company, they need to OK it before we can look at the camera. They need to fax us an authorization" (Mind you, I do have my original invoice with the camera serial number and where they charged me for the warranty) She instructed one of the others there to give me a card with the 800# on it. I said "From where can I call them." They offered me a phone near the counter. I went and sat down and called on my cell phone (free nights and weekends) "Hello Please press 1 if you..." ::GRRRRR:: "Hello, how may I assist you?" I have a broken camera!" What is your phone number, when was it purchased, what did you pay for it, describe the problem. How was it broken.. What do you mean it will still take pictures; isn't it a VIDEO camera. Our records show it is a VIDEO camera. until our records are corrected I cannot process any claims; you understand? it will take three days for our system to update, If we do not call you back in three days, please call us and give us this control number....."
I am thinking back to my railroad post and burocracies... OK, I go over to the MOD and tell her I am not happy. "Look, I want to help you, The person who is our liason is off today (she is a mom) and I'll have her deal with this first thing in the morning. May I please make copies of the invioce?" "OK, I'll deal with it, I just am not happy" "Thank you"
The more I thought about it, the more I should have played the "It's her first mother's day, and we won't get any picture... but then again she she had her new camera with her... It is their mistake, but who knows...
[/Rant]
At any rate, good morning everyone...
