WDW Summary of NEW DAS changes and Disney Genie - Post ONE is an updated summary

[SueM in MN]

For my son, they asked me this: "What kinds of things keep him from handling a regular queue line experience or long waits?" I answered accordingly and the CM understood based on his issues. They also asked if he'd had it before, although that was PROBABLY just to know if we were familiar with how the program works.

That is what we were asking person for our daughter in Epcot also.
The CM who assisted us knew DD had previously had DAS and said the question needed to be asked each time.

 

[SarahC97]

My 30 day window opens today! I am patiently waiting with the chat window open and have been since about 7am, I kind of hoped there would at least be a way of seeing how many were in the queue ahead of me! I am using Safari, as I forgot to switch to Chrome, but figure as its now 7.40, its not worth changing and going to the back of the queue!

Am I right in thinking for pre-selection (assuming I am accepted, never bene an issue in the past), individual lining line attractions are off limits, such as Space Mountain and RoTR?

Yes, but also remember that for the pre-arrival selections, you have to be within the 30-day window for those. I waited to call to set this up until I was 30 days from my last trip day because as I understood it, any days outside of 30 on your trip could not have the individual selections set up.

 

[Thegoatfeeder]

Yes, but also remember that for the pre-arrival selections, you have to be within the 30-day window for those. I waited to call to set this up until I was 30 days from my last trip day because as I understood it, any days outside of 30 on your trip could not have the individual selections set up.

I did not realise this! I thought it was 30 days from the start of my trip. Maybe I am better doing the same and waiting until I am 30 days from the last day! Does anyone else have any experience of this?

 

[lanejudy]

WDW will not be able to set-up DAS Advanced Selection reservations for any date that is >30 days from today. You can get the DAS approved today and scheduled your first day, then reconnect later to schedule the rest of the days. (there is a link in the first post). Or you can wait and do the whole process at once. I'm not sure which is better, that may depend on your available time (and the DAS-holder if not you).

One thing worth noting is that people are reporting some limited time options for the Advanced Selections so you may have better choices as close to 30 days as possible (so maybe better options for your 1st day by doing it today as opposed to waiting a week when it's 23 days out).

 

[Thegoatfeeder]

WDW will not be able to set-up DAS Advanced Selection reservations for any date that is >30 days from today. You can get the DAS approved today and scheduled your first day, then reconnect later to schedule the rest of the days. (there is a link in the first post). Or you can wait and do the whole process at once. I'm not sure which is better, that may depend on your available time (and the DAS-holder if not you).

One thing worth noting is that people are reporting some limited time options for the Advanced Selections so you may have better choices as close to 30 days as possible (so maybe better options for your 1st day by doing it today as opposed to waiting a week when it's 23 days out).

Thanks so much for this. I guess I have been waiting so long now I may as well hang on and do the registration. When I come back to schedule the rest of the days, is that through the same chat service I am currently waiting on or is it an online booking system? I have clicked the link in the first post but it takes me to the page I currently have open to register.

 

[SarahC97]

Thanks so much for this. I guess I have been waiting so long now I may as well hang on and do the registration. When I come back to schedule the rest of the days, is that through the same chat service I am currently waiting on or is it an online booking system? I have clicked the link in the first post but it takes me to the page I currently have open to register.

I'm pretty sure it's the same link.

ETA: Nevermind, take lanejudy's advice below!

 

[lanejudy]

I believe there are 2 different links. Whether both drop you into the same queue, I don't know because I haven't used either yet, but others have indicated getting through more quickly when returning to chat for scheduling Advanced Selections vs the video required for registration.

Register: https://disneyworld.disney.go.com/guest-services/disability-access-service/register/

Plan: https://disneyworld.disney.go.com/guest-services/disability-access-service/plan/

 

[♥ Mandi ♥]

Hi guys. My daughter has an active DAS, just renewed in the park on 10/1 so I believe it's current through 12/1.
Are we eligible for Advanced Selections, and if so, to go on the text chat to plan DAS advanced selections or do we need to wait for the video chat?
Our trip is next week.

 

[lanejudy]

Hi guys. My daughter has an active DAS, just renewed in the park on 10/1 so I believe it's current through 12/1.
Are we eligible for Advanced Selections, and if so, to go on the text chat to plan DAS advanced selections or do we need to wait for the video chat?
Our trip is next week.

I believe since you obtained that DAS before the new program rolled-out, you will need to re-register. You can do that online at least 2 days prior to arrival or do it onsite. If you do it onsite, I don't believe you can then set-up Advanced Selections, only if you register online by video.

 

[♥ Mandi ♥]

I believe since you obtained that DAS before the new program rolled-out, you will need to re-register. You can do that online at least 2 days prior to arrival or do it onsite. If you do it onsite, I don't believe you can then set-up Advanced Selections, only if you register online by video.

They actually allowed us to make the advance selections through the chat, they had us fill the form out and I guess they were able to find her DAS. Thank you!

Also, I'm sure this has been discussed ad nauseum but I must be missing it - how does DAS work with paid ILL attractions? Can we get a return time via the app same day or do we need to get those at the entrance/via guest experience team?

 

[lanejudy]

They actually allowed us to make the advance selections through the chat, they had us fill the form out and I guess they were able to find her DAS. Thank you!

Also, I'm sure this has been discussed ad nauseum but I must be missing it - how does DAS work with paid ILL attractions? Can we get a return time via the app same day or do we need to get those at the entrance/via guest experience team?

Good to know that you did not need to re-register!

DAS and Genie+/$ILL -- same-day DAS Return Times work the usual way, either via the app or at the attraction or a Guest Relations blue umbrella. You are also able to pay for the Genie+ service and/or the $ILL attractions. This can be in addition to using DAS for those attractions (thus allowing for multiple rides).

 

[SueM in MN]

They actually allowed us to make the advance selections through the chat, they had us fill the form out and I guess they were able to find her DAS. Thank you!

Also, I'm sure this has been discussed ad nauseum but I must be missing it - how does DAS work with paid ILL attractions? Can we get a return time via the app same day or do we need to get those at the entrance/via guest experience team?

The Individual Lightning Lane (paid) attractions have a Standby line at this point and should show up in the list of DAS-eligible Attractions when you go to book a DAS Return Time.
The exception is Remy’s Ratatouille Adventure. ALL guests wanting to ride Remy need to get a Virtual queue/Boarding Group spot. At this point, Rémy is the only one, but Disney has said Virtual queues may be added or removed from Individual Lightning Lane attractions, based on how busy it is.
This screenshot is from the Disney website DAS pages.

 

[tramps’lady]

They actually allowed us to make the advance selections through the chat, they had us fill the form out and I guess they were able to find her DAS. Thank you!

Also, I'm sure this has been discussed ad nauseum but I must be missing it - how does DAS work with paid ILL attractions? Can we get a return time via the app same day or do we need to get those at the entrance/via guest experience team?

did you use the initial registration chat link or go to the advance selection chat link

i renewed in person on Oct 24 but have a trip coming up nov 21. will try the plan link and see what happens tomorrow. thanks

 

[♥ Mandi ♥]

did you use the initial registration chat link or go to the advance selection chat link

i renewed in person on Oct 24 but have a trip coming up nov 21. will try the plan link and see what happens tomorrow. thanks

The advanced selection chat link - I waited about an hour or so at 11am EST.

 

[tramps’lady]

The advanced selection chat link - I waited about an hour or so at 11am EST.

thanks i'm going to try that tomorrow

 

[Liquidice]

Curious how this will work - I pre-registered for DAS on 10/13/21 - I didn't realize DAS expires from the date of your pre-registration, not the date of your first visit. Therefore, my DAS will expire on 12/13/21.

In addition to the trip I have scheduled in November, I also have a trip scheduled from 12/8/21 - 12/14/21, and if Disney uses 60 calendar days, my DAS will expire on 12/12/21.

I wonder if I can re-register after my November trip, and ~30 days before my December trip, so I'm able to make my pre-selections, or if I'll only be able to get pre-selections through 12/12/21 and have to re-register for DAS in person on 12/12/21.

 

[jlundeen]

For those of you who have done the pre-registration lately, about how long do you think the online session takes now? Does it still take all day?

I can call today, but I have an appointment this afternoon so I'm afraid of getting on hold and having to hang up after 5 or 6 hours only to have to start over again in the morning. Thanks for any input!

 

[SarahC97]

For those of you who have done the pre-registration lately, about how long do you think the online session takes now? Does it still take all day?

I can call today, but I have an appointment this afternoon so I'm afraid of getting on hold and having to hang up after 5 or 6 hours only to have to start over again in the morning. Thanks for any input!

It really seems to vary. Last week I was on hold for 3.5 hours but I know others have waited longer calling around the same time. The best bet seems to be to get in the queue when it opens at 7 and hope for the best.

 

[jlundeen]

Well, I got online at 6:00 CT (7 ET) and got in queue to do pre-registration using my Chromebook. After 1-1/2 hours, agent came on, and we filled out forms for each person in my party. He passed me on to the next agent, who picked up about an hour later. That person could not get my video chat to work despite trying everything she knew, and told me I'd have to try again with a different device.

So, I logged in with my laptop at 9:41 CT and am still waiting for the first agent to pick up (over 5 hours!).

This system is anything but customer friendly. Will update if/when anyone ever even picks up.

 

[MKTokyo]

My family member's experience:

8:35 am - into the queue
2:25 pm - "Your message has been transferred to our Video Chat Pre-Registration Team" (no gatekeeper)
2:33 pm - video chat agent arrived, asked questions, started chat immediately
2:40 pm - done with video chat, into queue for advance selections
2:46 pm - chat agent arrived
3:30 pm - finished