- Joined
- Aug 23, 1999
THIS POST IS REGARDING WDW - Genie rolled out at Disneyland as of December 8, 2021. Link to Disneyland DAS changes thread
Genie, Genie+ and Video chats for DAS registration began at WDW on October 19, 2021
Ability to make DAS Return Times using the My Disney Experience App is also available as of October 19, 2021 with Genie
Video chats for DAS registration have begun for guests with a link to chat on the Disney World website DAS registration. Scroll down to accept terms and condition, then join chat.
Some people are reporting:
- better luck connecting using a computer rather than a mobile device
- using the Chrome browser, although some report using Safari on Mac computers worked well.
- Safari browser on iPad worked well for many people.
- IF you are using a work or school issued computer or tablet, some may be unable to connect with chat because of BLOCKED access to some websites
- IF you are using a VPN (Virtual Private Network) your computer/device may be blocked from chat by Disney’s network. My iPad has VPN and I had no issues.
- turn off or disable screensaver and keep your computer/device from falling asleep
- if you don‘t already have a My Disney Experience account, make one (or make sure the person registering for DAS is listed as Friends & Family on the account you plan to use
- you will need to be logged into the Disney Website/My Disney Experience to register for DAS and arrange DAS Advance Selections
- check ahead of time to make sure microphone and video are enabled
- make sure the person registering for DAS and all other guests you want to link to DAS are listed as Friends & Family on My Disney Experience
- everyone in your group will need to have park tickets AND park reservations before completing video DAS Registration
- Wait times have varied a LOT. Some people have reported shorter waits whrn getting on right away when it opens in the morning
- Wait times seem to be longer within 30 days of busy park times (Spring Break, Holiday weekends, etc.)
- when you log in, you will be on a text chat with a text window you type into. The majority of your time will be spent on the text chat
- during the wait, expect to have your chat connection time out approximately every 30 minutes. The screen message will say to go back or log back in. After getting back in, the text chat will connect in exactly the place it was left
WHAT TO EXPECT ON THE VIDEO CHAT:
- the person registering for DAS needs to be present for the video chat, at least to be introduced and have picture taken
- children under 18 need to be registered by a parent or legal guardian.
Guests over 18 need to register themselves (disabled adults with a guardian will be registered by their guardian)
- the usual number of guests for one DAS is 6 (5 plus the person with a disability). The CM may direct you to contact Guest Relations in a park to see if additional guests can be linked to DAS
- Guests do not need to say what their disability/condition is or provide proof of disability (some people with the same condition have very different need and some may not need DAS
- expect to be asked a question similar to ‘What are your concerns with waiting in lines?’ Or ‘What issues do you Experience when waiting lines?’
Guests whose only concerns/issues are mobility related are not eligible for DAS since all attractions are wheelchair accessible
- after the CM approves DAS, a picture will be taken of the DAS user, the CM will explain how DAS works and answer any questions, then turn the chat over to the CM who makes DAS Advance Selections with you.
- DAS Advance Selections chat is a text chat, using the same text chat window as you started the process with. The wait for that chat is usually short - longest I’ve heard was 15 minutes wait
These are links to the Disney website page about changes to DAS.
Disney website updated DAS information
Disney DAS FAQs
Link to Disney Genie info
Disney Blog announcing Disney Genie
Link to wdwinfo Genie/Genie+ info
DIS/wdwinfo Genie /Genie+ details
DAS will still exist pretty much in the same form as previously.
You register for DAS and then can get one DAS Return Time at a time at the park (time based on the current Standby Wait time). DAS Return Times remain active until used, cancelled or the attraction/park closes for the day.
The changes include:
- guests can register for DAS 2-30 days ahead of time by video chat. Access for video chat is from a link in the Disability Access Service area Disney website
- guests who registered ahead of time by video chat can also make 2 DAS Advance selections during the video chat registration process.
- DAS Return Times can be made/deleted or modified in person at attractions, at the blue Guest Experience umbrellas or on the new GENIE part of the My Disney Experience App
DAS Advance Selections and DAS Return Times are 2 different and SEPARATE things.
DAS Advance selections:
- can be selected when guests register for DAS using live DAS chat registration 2-30 days before the visit
- up to 2 DAS Advance selections can be made; the website says ‘if available’. It is possible that specific attractions are available or only certain times, or both.
For the DAS Advance Selection Chat BE PREPARED with
- a list of your park reservation days
- 2 choices for each day (plus an alternate in case those choices are not available)
- general times (morning, afternoon or evening)
- a list of Dining ADRs or any additional experiences booked, so the CM can try to work around them
- the CM will ask you to check the DAS Advance Selections in My Disney Experience for attraction, time and other guests included
- DAS Advance Selections do not include the attractions listed as Individual Lightning Lane (ILL) attractions OR the ILL attractions that have temporarily moved from ILL to Genie+
Link to WDW page listing DAS Advance Selection attractions
- DAS Advance selections will start at a specific time and have a 1 hour window of time to be used. Some guests have found they disappeared after an hour; others found they were still listed in the app. IF it’s still listed, you should still be able to use it, even after the hour
- Guests CAN’T make DAS Advance Selections on the day of visit OR IF registering for DAS at one of the Theme Parks
- Guests don’t need to use their DAS Advance Selections before they get or use a DAS Return Time
DAS Return Times
- are separate from DAS Advance selections; guests can make a DAS Return Time without using DAS Advance Selections
- for people familiar with how DAS worked, they work the same way as DAS Return Times worked previously
- Guests using DAS obtain DAS Return Times the day of visit at a park
- DAS Return Time can be made by the DAS user or any other member of their party linked to DAS
- DAS user and all guests linked to DAS need to have entered the park to make/be included on a DAS Return Time
- DAS Return Times can be made at the individual attraction the guest wants to experience, using the Genie app, at Guest Services locations (umbrellas or roving Cast Members
- the guest registered to DAS must go on the attraction to use the DAS Return Time. DAS can’t be used on attractions the DAS user is not going on
- can have only 1 active DAS Return Time at a time
- DAS Return Time is based on the current wait in the Standby (regular) line
- DAS Return Time doesn’t expire. A guest can enter the attraction any time after the Return Time begins
- DAS Return Time is active until it’s used, cancelled or until the park closes
- Once DAS Return Time has been used or cancelled, another DAS Return Time can be made
The 3 major changes to DAS:
- REGISTRATION
Guests can choose to register for DAS in a live video registration 2 - 30 days before their visit OR register at Guest Relations at a Theme Park (the previous only way to register). Live video will be accessed by link on the Disability Access Service section of the Disney website.
Link to DAS Video Registration page
- DAS ADVANCE SELECTIONS
Guests registering by live video registration are able to make DAS Advance selections in the time window of 2-30 days before their park trip. These are separate from DAS Return Times.
If you have already completed video registration for DAS and need to make or change your DAS Advance Selections, there is a separate link for doing this.
DAS Advance Selections must be in the 2-30 days window before the park visit according to the WDW website, but some people have reported being able to make them for their entire trip when the trip extends past the window
Link to WDW DAS Advance Selections Planning page
Guests registering for DAS in the parks are not eligible for DAS Advance Selections
- MAKING DAS RETURN TIMES
Guests registered for DAS or a member of their party will be able to make DAS Return Times using the My Disney Experience app OR by going to the attraction visiting or Guest Experience locations.
Abililty to make and manage DAS Return Times using My Disney Experience app has rolled out as of October 19, 2021
DAS Return Times can be made for:
- attractions on the Genie+ list of attractions
- Individual Lightning Lane attractions that have a Standby wait.
Attractions using Virtual Queue/Boarding Group:
As of January 10, 2022, Remy’s Ratatouille Adventure NO LONGER USED Virtual Queue. It has a Standby Wait line OR guests can purchase Individual Lightning Lane/Genie + (depending on which is being used currently). Guests using DAS are able to get a DAS Return Time, based on the Standby Wait, the same as any other attraction.
Guardians of the Galaxy: Cosmic Rewind opened May 27, 2022 and is using Virtual Queue
To ride and attraction using a virtual queue:
- ALL guests must get a virtual queue spot from a link in the My Disney Experience.
- limited numbers of Virtual queue spots are available without going into a park starting at 7am and again at 1pm for guests who have entered the park.
- Cosmic Rewind has an additional Virtual Queue opening at 6pm for guests in Deluxe Resorts (includes Disney Vacation Club). Guests do not need to be in park to sign up for 6pm Virtual Queue
- the Virtual queue will show up on Today’s Plan in My Disney Experience with a Boarding Group number with an estimated Boarding Time
- Boarding Group time may be many hours in the future and will probably change as the day goes on (maybe earlier, maybe later, so do keep watching)
- when their Boarding Group is called, guests using DAS contact the CM at the attraction entrance instead of getting into wait Queue. A CM will verify the DAS, the members linked to DAS and the Boarding Group then the group will be sent to the Lightning Lane for entry with a short wait.
GENIE AND GENIE+
Guests using DAS can use the free features of Genie or PAY FOR the optional GENIE + and Individual Lightning Lane
Tile for DAS will show up on My Disney Experience app AFTER the person registered for DAS has tapped in to the park.
To make a DAS Return Time on the app, log in, then tap the 3 lines in the bottom menu button.
That will open a screen of tiles for different functions/services. Scroll to the bottom of the page to find the DAS tile .
Tapping the DAS tile will open a list of attractions available for DAS, along with the current wait times. tap the one you want.
NOTE: the eligible attractions for ALL parks will show up here, in alphabetical order by their full name, so you may be looking for ‘Winnie the Pooh’ but the actual name is ‘The Many Adventures of Winnie the Pooh’
Besides the DAS tile list, you can also tap on attractions on the map or get an attraction list from the map to make your DAS Return Time
A list of people will open, with the guest registered to DAS on their own line and the other guests linked to DAS below. Tap SELECT ALL or tap each guest to be included in the DAS Return Time.
If more than one guest is registered to DAS, they would be listed at the top under Registered Guest, with the Guests Joining all listed below.
If both DAS 1 & 2 wanted to go on the same attraction, you would choose both of them and choose ‘Select All’ to choose the rest of the guests to include.
If DAS 1 wanted to go on something DAS 2 didn’t, you would choose DAS 1 for a DAS Return Time, then choose the Guests Joining.
DAS 2 could choose a DAS Return Time for themself, then choose any of the Guests Joining who are not already on DAS 1’s Return Time.
The next screen will open to show your choice. Tapping CONFIRM will set your choice. You can cancel or edit by tapping the BACK arrow on the top left of the screen.
A new screen shows up after you confirm your choice. IT’S very important to continue on to confirm - it looks like you are done after the screen before that, but it doesn’t register until you confirm.
You will also be able to see the DAS Return Time in the Today‘s Plan/View My Day section. I suggest taking a screen shot in case there are any issues.
USING THE DAS RETURN TIME
- any time after the Return Time, you can go to the LIGHTNING LANE entrance at the attraction
- the guest registered for DAS scans their Magicband or ticket first - for a child or some who can’t scan themselves, someone else can scan their ticket/Magicband for them
- the Mickey head on the scanner will glow blue, alerting the CM to look at a message on the screen. The CM will check the photo of the DAS user on the screen against the person entering, then clear the blue **
- once the blue has been cleared, the rest of your group can scan in
- there MAY be a second scan point; anyone in your group can scan first at that point. It doesn’t have to be the DAS user. There isn’t a conclusive list of attractions with second scans - my family has found the same attraction may be using or not using the second scan on different days.
- After passing the second scan, you can make another DAS Return Time; my family has found that may not be possible because of spotty wifi inside buildings.
NOTE: if someone missed scanning into the ride or the second scan, you won’t be able to make another DAS Return Time until they scan or cancel the Return Time.
** some other reasons for Mickey Head to glow blue include arriving too early or late for Genie+ or ILL, scanning into the wrong attraction
Genie, Genie+ and Video chats for DAS registration began at WDW on October 19, 2021
Ability to make DAS Return Times using the My Disney Experience App is also available as of October 19, 2021 with Genie
Video chats for DAS registration have begun for guests with a link to chat on the Disney World website DAS registration. Scroll down to accept terms and condition, then join chat.
Some people are reporting:
- better luck connecting using a computer rather than a mobile device
- using the Chrome browser, although some report using Safari on Mac computers worked well.
- Safari browser on iPad worked well for many people.
- IF you are using a work or school issued computer or tablet, some may be unable to connect with chat because of BLOCKED access to some websites
- IF you are using a VPN (Virtual Private Network) your computer/device may be blocked from chat by Disney’s network. My iPad has VPN and I had no issues.
- turn off or disable screensaver and keep your computer/device from falling asleep
- if you don‘t already have a My Disney Experience account, make one (or make sure the person registering for DAS is listed as Friends & Family on the account you plan to use
- you will need to be logged into the Disney Website/My Disney Experience to register for DAS and arrange DAS Advance Selections
- check ahead of time to make sure microphone and video are enabled
- make sure the person registering for DAS and all other guests you want to link to DAS are listed as Friends & Family on My Disney Experience
- everyone in your group will need to have park tickets AND park reservations before completing video DAS Registration
- Wait times have varied a LOT. Some people have reported shorter waits whrn getting on right away when it opens in the morning
- Wait times seem to be longer within 30 days of busy park times (Spring Break, Holiday weekends, etc.)
- when you log in, you will be on a text chat with a text window you type into. The majority of your time will be spent on the text chat
- during the wait, expect to have your chat connection time out approximately every 30 minutes. The screen message will say to go back or log back in. After getting back in, the text chat will connect in exactly the place it was left
WHAT TO EXPECT ON THE VIDEO CHAT:
- the person registering for DAS needs to be present for the video chat, at least to be introduced and have picture taken
- children under 18 need to be registered by a parent or legal guardian.
Guests over 18 need to register themselves (disabled adults with a guardian will be registered by their guardian)
- the usual number of guests for one DAS is 6 (5 plus the person with a disability). The CM may direct you to contact Guest Relations in a park to see if additional guests can be linked to DAS
- Guests do not need to say what their disability/condition is or provide proof of disability (some people with the same condition have very different need and some may not need DAS
- expect to be asked a question similar to ‘What are your concerns with waiting in lines?’ Or ‘What issues do you Experience when waiting lines?’
Guests whose only concerns/issues are mobility related are not eligible for DAS since all attractions are wheelchair accessible
- after the CM approves DAS, a picture will be taken of the DAS user, the CM will explain how DAS works and answer any questions, then turn the chat over to the CM who makes DAS Advance Selections with you.
- DAS Advance Selections chat is a text chat, using the same text chat window as you started the process with. The wait for that chat is usually short - longest I’ve heard was 15 minutes wait
These are links to the Disney website page about changes to DAS.
Disney website updated DAS information
Disney DAS FAQs
Link to Disney Genie info
Disney Blog announcing Disney Genie
Link to wdwinfo Genie/Genie+ info
DIS/wdwinfo Genie /Genie+ details
DAS will still exist pretty much in the same form as previously.
You register for DAS and then can get one DAS Return Time at a time at the park (time based on the current Standby Wait time). DAS Return Times remain active until used, cancelled or the attraction/park closes for the day.
The changes include:
- guests can register for DAS 2-30 days ahead of time by video chat. Access for video chat is from a link in the Disability Access Service area Disney website
- guests who registered ahead of time by video chat can also make 2 DAS Advance selections during the video chat registration process.
- DAS Return Times can be made/deleted or modified in person at attractions, at the blue Guest Experience umbrellas or on the new GENIE part of the My Disney Experience App
DAS Advance Selections and DAS Return Times are 2 different and SEPARATE things.
DAS Advance selections:
- can be selected when guests register for DAS using live DAS chat registration 2-30 days before the visit
- up to 2 DAS Advance selections can be made; the website says ‘if available’. It is possible that specific attractions are available or only certain times, or both.
For the DAS Advance Selection Chat BE PREPARED with
- a list of your park reservation days
- 2 choices for each day (plus an alternate in case those choices are not available)
- general times (morning, afternoon or evening)
- a list of Dining ADRs or any additional experiences booked, so the CM can try to work around them
- the CM will ask you to check the DAS Advance Selections in My Disney Experience for attraction, time and other guests included
- DAS Advance Selections do not include the attractions listed as Individual Lightning Lane (ILL) attractions OR the ILL attractions that have temporarily moved from ILL to Genie+
Link to WDW page listing DAS Advance Selection attractions
- DAS Advance selections will start at a specific time and have a 1 hour window of time to be used. Some guests have found they disappeared after an hour; others found they were still listed in the app. IF it’s still listed, you should still be able to use it, even after the hour
- Guests CAN’T make DAS Advance Selections on the day of visit OR IF registering for DAS at one of the Theme Parks
- Guests don’t need to use their DAS Advance Selections before they get or use a DAS Return Time
DAS Return Times
- are separate from DAS Advance selections; guests can make a DAS Return Time without using DAS Advance Selections
- for people familiar with how DAS worked, they work the same way as DAS Return Times worked previously
- Guests using DAS obtain DAS Return Times the day of visit at a park
- DAS Return Time can be made by the DAS user or any other member of their party linked to DAS
- DAS user and all guests linked to DAS need to have entered the park to make/be included on a DAS Return Time
- DAS Return Times can be made at the individual attraction the guest wants to experience, using the Genie app, at Guest Services locations (umbrellas or roving Cast Members
- the guest registered to DAS must go on the attraction to use the DAS Return Time. DAS can’t be used on attractions the DAS user is not going on
- can have only 1 active DAS Return Time at a time
- DAS Return Time is based on the current wait in the Standby (regular) line
- DAS Return Time doesn’t expire. A guest can enter the attraction any time after the Return Time begins
- DAS Return Time is active until it’s used, cancelled or until the park closes
- Once DAS Return Time has been used or cancelled, another DAS Return Time can be made
The 3 major changes to DAS:
- REGISTRATION
Guests can choose to register for DAS in a live video registration 2 - 30 days before their visit OR register at Guest Relations at a Theme Park (the previous only way to register). Live video will be accessed by link on the Disability Access Service section of the Disney website.
Link to DAS Video Registration page
- DAS ADVANCE SELECTIONS
Guests registering by live video registration are able to make DAS Advance selections in the time window of 2-30 days before their park trip. These are separate from DAS Return Times.
If you have already completed video registration for DAS and need to make or change your DAS Advance Selections, there is a separate link for doing this.
DAS Advance Selections must be in the 2-30 days window before the park visit according to the WDW website, but some people have reported being able to make them for their entire trip when the trip extends past the window
Link to WDW DAS Advance Selections Planning page
Guests registering for DAS in the parks are not eligible for DAS Advance Selections
- MAKING DAS RETURN TIMES
Guests registered for DAS or a member of their party will be able to make DAS Return Times using the My Disney Experience app OR by going to the attraction visiting or Guest Experience locations.
Abililty to make and manage DAS Return Times using My Disney Experience app has rolled out as of October 19, 2021
DAS Return Times can be made for:
- attractions on the Genie+ list of attractions
- Individual Lightning Lane attractions that have a Standby wait.
Attractions using Virtual Queue/Boarding Group:
As of January 10, 2022, Remy’s Ratatouille Adventure NO LONGER USED Virtual Queue. It has a Standby Wait line OR guests can purchase Individual Lightning Lane/Genie + (depending on which is being used currently). Guests using DAS are able to get a DAS Return Time, based on the Standby Wait, the same as any other attraction.
Guardians of the Galaxy: Cosmic Rewind opened May 27, 2022 and is using Virtual Queue
To ride and attraction using a virtual queue:
- ALL guests must get a virtual queue spot from a link in the My Disney Experience.
- limited numbers of Virtual queue spots are available without going into a park starting at 7am and again at 1pm for guests who have entered the park.
- Cosmic Rewind has an additional Virtual Queue opening at 6pm for guests in Deluxe Resorts (includes Disney Vacation Club). Guests do not need to be in park to sign up for 6pm Virtual Queue
- the Virtual queue will show up on Today’s Plan in My Disney Experience with a Boarding Group number with an estimated Boarding Time
- Boarding Group time may be many hours in the future and will probably change as the day goes on (maybe earlier, maybe later, so do keep watching)
- when their Boarding Group is called, guests using DAS contact the CM at the attraction entrance instead of getting into wait Queue. A CM will verify the DAS, the members linked to DAS and the Boarding Group then the group will be sent to the Lightning Lane for entry with a short wait.
GENIE AND GENIE+
Guests using DAS can use the free features of Genie or PAY FOR the optional GENIE + and Individual Lightning Lane
Tile for DAS will show up on My Disney Experience app AFTER the person registered for DAS has tapped in to the park.
To make a DAS Return Time on the app, log in, then tap the 3 lines in the bottom menu button.
That will open a screen of tiles for different functions/services. Scroll to the bottom of the page to find the DAS tile .
Tapping the DAS tile will open a list of attractions available for DAS, along with the current wait times. tap the one you want.
NOTE: the eligible attractions for ALL parks will show up here, in alphabetical order by their full name, so you may be looking for ‘Winnie the Pooh’ but the actual name is ‘The Many Adventures of Winnie the Pooh’
Besides the DAS tile list, you can also tap on attractions on the map or get an attraction list from the map to make your DAS Return Time
A list of people will open, with the guest registered to DAS on their own line and the other guests linked to DAS below. Tap SELECT ALL or tap each guest to be included in the DAS Return Time.
If more than one guest is registered to DAS, they would be listed at the top under Registered Guest, with the Guests Joining all listed below.
If both DAS 1 & 2 wanted to go on the same attraction, you would choose both of them and choose ‘Select All’ to choose the rest of the guests to include.
If DAS 1 wanted to go on something DAS 2 didn’t, you would choose DAS 1 for a DAS Return Time, then choose the Guests Joining.
DAS 2 could choose a DAS Return Time for themself, then choose any of the Guests Joining who are not already on DAS 1’s Return Time.
The next screen will open to show your choice. Tapping CONFIRM will set your choice. You can cancel or edit by tapping the BACK arrow on the top left of the screen.
A new screen shows up after you confirm your choice. IT’S very important to continue on to confirm - it looks like you are done after the screen before that, but it doesn’t register until you confirm.
You will also be able to see the DAS Return Time in the Today‘s Plan/View My Day section. I suggest taking a screen shot in case there are any issues.
USING THE DAS RETURN TIME
- any time after the Return Time, you can go to the LIGHTNING LANE entrance at the attraction
- the guest registered for DAS scans their Magicband or ticket first - for a child or some who can’t scan themselves, someone else can scan their ticket/Magicband for them
- the Mickey head on the scanner will glow blue, alerting the CM to look at a message on the screen. The CM will check the photo of the DAS user on the screen against the person entering, then clear the blue **
- once the blue has been cleared, the rest of your group can scan in
- there MAY be a second scan point; anyone in your group can scan first at that point. It doesn’t have to be the DAS user. There isn’t a conclusive list of attractions with second scans - my family has found the same attraction may be using or not using the second scan on different days.
- After passing the second scan, you can make another DAS Return Time; my family has found that may not be possible because of spotty wifi inside buildings.
NOTE: if someone missed scanning into the ride or the second scan, you won’t be able to make another DAS Return Time until they scan or cancel the Return Time.
** some other reasons for Mickey Head to glow blue include arriving too early or late for Genie+ or ILL, scanning into the wrong attraction
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