WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Welsh_Dragon]

there's no email for AP but you can email wdw.guest.communications@disneyworld.com

Thank you.

 

[PrincessV]

FWIW... I called the VIPassholder line shortly after the wording on the website changed. At least some of those VIP calls are being rerouted to other CMs who have nothing to do with APs, as when someone answered and I explained what I wanted to do (pick Option 2 for people doing monthly payments), the CM said they had no information on that yet and I should watch the website for updates. I explained that the website was updated and said to call the VIP line, and she said she'd be happy to transfer me to that department. The same happened to at least two people I know. So for anyone calling the VIP line, I suggest you first confirm with the CM who answers that you're in the right place.

Once I got to the Passholder people, it was a quick, easy request to select my option of choice. I was told there will be no confirmation email, no note in MDE, nothing to indicate your choice, but you'll see your payments stop, and when parks reopen you'll be able to see your new expiration date in MDE. I strongly suggest keeping an eye on both, and keeping track of what payments you've already made, and how may should be left when they resume if you elect to postpone payments and extend your expiration date.

 

[Rebecca Pocahontas]

I have a question:

We have a Magic Your Way package with the resort and tickets tied in together. Our trip is for mid-May, it hasn't been cancelled yet, but I am guessing it will be soon. It says that packages will be refunded, so does that mean I will be refunded everything including tickets because that is part of the package? Or are the tickets counted as separate items?

 

[GADisneyDad14]

I have a question:

We have a Magic Your Way package with the resort and tickets tied in together. Our trip is for mid-May, it hasn't been cancelled yet, but I am guessing it will be soon. It says that packages will be refunded, so does that mean I will be refunded everything including tickets because that is part of the package? Or are the tickets counted as separate items?

With a package, if your dates are cancelled (or if you go ahead and cancel now yourself) then the whole thing will be cancelled - room and tickets.

 

[JennP78]

Hi all,

I didn't read every post so I'm not sure if this has been covered thoroughly but I just got a 95% refund on my UT non refundable e-tickets for my Disneyland trip in July. I did call within the 90 days. Now to wait and see if the airline cancels my flight....

Stay safe all!

 

[GeorgiaHoo]

Hi all,

I didn't read every post so I'm not sure if this has been covered thoroughly but I just got a 95% refund on my UT non refundable e-tickets for my Disneyland trip in July. I did call within the 90 days. Now to wait and see if the airline cancels my flight....

Stay safe all!

Curious about the airline--if the flights aren't canceled can you still get a refund for the ticket costs?

 

[JennP78]

Curious about the airline--if the flights aren't canceled can you still get a refund for the ticket costs?

Actually just the other day Alaska airlines finally extended the period for which they are waiving change fees through 12/31/2000 (it had been 5/31 for the longest time.) If they don't cancel my flight, I'll have a credit in the amount that I paid to use by July 2021 which I will be satisfied with. They are reducing capacity by 70-80% so perhaps I'll get lucky and be eligible for a refund. I'll check periodically but for now I just feel better having made the call and canceled the hotel, tickets, and rental car.

 

[omniscientmommy]

@GeorgiaHoo Per the US Dept of Transportation - U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions).

 

[GeorgiaHoo]

@GeorgiaHoo Per the US Dept of Transportation - U.S. Department of Transportation today issued an Enforcement Notice clarifying, in the context of the 2019 Novel Coronavirus (COVID-19) public health emergency, that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions).

So sounds like the airline has to refund if they cancel, but not of the passenger cancels?

 

[Mitch_in_GA]

We have a May trip planned that was booked using my daughter's cast member discount. If she rebooks using her discount would we be eligible for the free dining offer? I'm pretty sure we wouldn't, and I don't mean to be tone deaf to all the suffering that's going on, but just thought I'd ask.

 

[Kaarup]

"makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. "

I had a flight change in April that made my trip to Orlando 6 hours and 2 changes, instead of a direct flight. So those are probably covered under that kind of wording also.

However (SW) has given many other favorable options too, so I didn't ask for a refund. Partly because these tickets were "purchased" by using credits from other tickets which had been changed for a variety of reasons. They have extended the "use by" date until 2022, 7 Sept
.
OR
will have the option to convert those travel funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today.

Rapid rewards never expire and are transferable to other family members.

 

[osufeth24]

I guess i'm confused still about the AP. Do we have to call?

My pass was due to expire in about a week or so. So I had made my last payment (and it's in that window of where they'd give a refund). So I guess I'm unsure what I need to do, if anything

 

[DisneyWishes14]

We have a May trip planned that was booked using my daughter's cast member discount. If she rebooks using her discount would we be eligible for the free dining offer? I'm pretty sure we wouldn't, and I don't mean to be tone deaf to all the suffering that's going on, but just thought I'd ask.

No, you won't be able to stack the CM discount with the FD promo.

 

[bebec22]

I have an AP question. My AP expired yesterday, 4/16. I had the Platinum Pass but since purchasing it last year I became a DVC member. I am going to get a Gold Pass next. Can I renew and pay renewal price for the Gold Pass or will I be purchasing a new pass (since it's a different kind of pass)? I'm wondering if I should try to get reimbursed for that last month or if I should take the extension. If I need to purchase a new Gold Pass, I'll take the refund and put it towards the new pass. If I can purchase the Gold Pass for the renewal price, I'll take the extension. I hope that makes sense.

 

[elgerber]

I have an AP question. My AP expired yesterday, 4/16. I had the Platinum Pass but since purchasing it last year I became a DVC member. I am going to get a Gold Pass next. Can I renew and pay renewal price for the Gold Pass or will I be purchasing a new pass (since it's a different kind of pass)? I'm wondering if I should try to get reimbursed for that last month or if I should take the extension. If I need to purchase a new Gold Pass, I'll take the refund and put it towards the new pass. If I can purchase the Gold Pass for the renewal price, I'll take the extension. I hope that makes sense.

Yes you can renew a platinum to a gold. I have done it no problem. You will have to call to renew a DVC AP though.

 

[yulilin3]

I guess i'm confused still about the AP. Do we have to call?

My pass was due to expire in about a week or so. So I had made my last payment (and it's in that window of where they'd give a refund). So I guess I'm unsure what I need to do, if anything

You have to call

 

[osufeth24]

You have to call

what happens if I don't though? Wouldn't it just be extended? I'm ok with not being refunded if my pass is just extended for the days it was closed

 

[yulilin3]

what happens if I don't though? Wouldn't it just be extended? I'm ok with not being refunded if my pass is just extended for the days it was closed

I don't know, I didn't want to take a chance with anything so i just called

 

[mrsap]

what happens if I don't though? Wouldn't it just be extended? I'm ok with not being refunded if my pass is just extended for the days it was closed

I happened to call Disney a couple days ago, because I can no longer see our friends that we travel with on my MDE, and we have to make FP’s soon. The CM saw I was an AP holder and asked me if I knew about the pass extension. She explained to me that if I wanted the extension, that I did not have to do anything, that the extended dates will show up right on my account. However, if I prefer a refund, I will have to call back at a later time. (this is right before Disney announced on their website to call) Hope that helps!

 

[omniscientmommy]

So sounds like the airline has to refund if they cancel, but not of the passenger cancels?

Yes and no. If they changed the flight times or route by a lot and you refuse to accept then you can request a refund. The grey area is what is 'a lot'. A day? Two? A few hours? It's not well defined.