WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[CAPSLOCK]

I'm 5/19-21 (Galaxy's Edge only) and haven't gotten it yet. I'm awaiting official cancellation so I can move my tickets for free.

 

[Sandiz08]

so I can move my tickets for free.

How long has this been normally taking? Those with cancellations have insight?

 

[ah10is]

Just in case anyone is interested, I'm booked 5/14-5/19 and received the "your upcoming travel dates are impacted by these closures" email.

I also received the "your upcoming travel dates are impacted by these closures" email today! My dates were May 14 - 21st! Tho we knew it was coming....it's now makes it official!

Really wish they had a different offer for AP holders. The free dining offer does not work for us! We are bummed! Will try again in August!

 

[only hope]

Regarding the option of a partial refund or extension for AP: do you know when you need to call by to make the choice? We moved our trip to September and our APs expire September 29th. I’ll do a partial refund if they are open at that time, but would want to extend if we have to move to October or November. I don’t want to decide now since I don’t know what will happen yet. I am assuming you would have to decide once they open and things are clearer.

You will automatically get the extension based on number of days the parks are closed.
Once they open up, you have to call them to get the prorated refund if that the what you prefer.

If you paid in full, your date will be automatically extended by the number of days the park is closed. If you want a partial refund, you must call. If you are on the payment plan, payments ceased a few weeks after park close. Payments made between park close and the date they ceased are being refunded. The pass will not be automatically extended. Instead, payments will resume on your normal schedule once the parks reopen. If you prefer to have the pass extended, you must call. The email didn't say when you have to decide by though. My mom has to call to get hers extended; I'll ask her to ask the cm that question and report back here. I paid in full, she's on the plan, and we obviously want to keep our expiration dates matching. Seeing how prices already went up since we renewed our ap's, it makes more sense to push off the next renewal rather than get refunds.

 

[Moliphino]

Just in case anyone is interested, I'm booked 5/14-5/19 and received the "your upcoming travel dates are impacted by these closures" email.

I got it yesterday, too. May 16-24 at Pop.

 

[HuskieJohn]

To those above I made a thread on the rumors/news thread for people to input their WDW cancellation info so we can have one spot with all the actual poster news to give us a broader picture of what is being canceled.
https://www.disboards.com/threads/l...ontinued-resort-closure-news-updates.3800034/

 

[lovethattink]

The re-opening task force is discussing theme parks at this moment. On their panel today was someone from Universal. I cannot find a link to this meeting.

 

[disneygrandma]

Is there somewhere to read/hear what has been said in these meetings? Of course. especially interested in theme parks. The federal gov't is constantly having leaks of info about their activities, is it unreasonable to think that someone would have the info on these meetings? Or for that matter, what Disney is discussing/planning for WDW?

 

[lovethattink]

Is there somewhere to read/hear what has been said in these meetings? Of course. especially interested in theme parks. The federal gov't is constantly having leaks of info about their activities, is it unreasonable to think that someone would have the info on these meetings? Or for that matter, what Disney is discussing/planning for WDW?

Fox13 out of Tampa is going live with them. I’m sure other news agencies are as well.

 

[emmabelle]

I was holding out that they would offer a room only rate since we are annual pass holders. But since they haven’t I chose to cancel after the email about our May trip. Might as well get back my $500

 

[ElsasFan]

I got it yesterday, too. May 16-24 at Pop.

My trip was scheduled May 8-16. I received the message a week or so ago about my first two park days (After Hours event and Oga's Cantina) reservation, but have not heard about my second After Hours event (May 10) or the rest of my dining reservations. And the dates still show on the WDW calendar. I'm surprised that they haven't updated the calendar. Not so much that I haven't heard from them yet; I guess it may not be completely automated, so it may take a while to contact everyone.

 

[PattiPB]

I am at ASMo May 1 to 5, and haven’t been cancelled. FP disappeared last week, but hotel hasn’t cancelled. Weird...

 

[Moliphino]

I am at ASMo May 1 to 5, and haven’t been cancelled. FP disappeared last week, but hotel hasn’t cancelled. Weird...

Everything is still showing in my MDE, nothing has actually been canceled yet.

From the email:
"In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.

Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made.
...
Additionally, for your convenience, we will also cancel most of your dining and experience reservations* and process any refund due to your original form of payment if a payment had been made. You will receive a separate cancellation notice as confirmation. "

 

[dmband]

I am more concerned at this point about not having a flight even if WDW is open??

Anyway, we have yet to link tickets but must do so by early May if we want to try and have everything set up for FP+

 

[yorkieteacher]

I also posted this info in the Rumors and News forum. For what it's worth-My son's company is part of an association with a convention scheduled June 20-24. Our regional convention coordinator sent an email saying she had been talking with the Disney convention coordinator, and that our convention is still scheduled, and that we may be part of a "soft" opening that will not be for the general public. Our coordinator said we were contractually obligated to hold the convention if Disney was open, and we should proceed with plans. The convention is to be held at Boardwalk Inn, and includes a welcome reception with Mickey and Minnie, a fireworks dessert party at Epcot, and a banquet in one of the parks, which have all been paid for. I have also purchased 3 four-day park hopper tickets. If only the hotels are open, there are going to be some upset family members. I'm sure this can change at any moment, but I am hopeful.....

 

[only hope]

Mom asked about a deadline for calling to change the default option for what happens with your annual pass, and the cm said there isn’t one right now. The cm expects that once an opening date is announced, a deadline will be and changes will need to be made before the opening day. She called the number provided in the email but was rerouted to resorts...they said it happens all the time and transferred her. She only waited a few minutes though. The cm also confirmed that people who paid in full and just want the extension do not need to call.

 

[java]

We are booked July 11-18. For some reason, I’m not feeling too positive about this. I’m feeling like it’s becoming more and more unlikely. My fast pass date is approaching and I’m feeling blah.

 

[cakebaker]

We are booked July 11-18. For some reason, I’m not feeling too positive about this. I’m feeling like it’s becoming more and more unlikely. My fast pass date is approaching and I’m feeling blah.

Our trip is schedule to start in late June. After being just crushed when our March trip that we worked so hard planning was cancelled, I’m finding it hard to even think about this trip. I don’t want to voluntarily cancel, but it’s sure hard to enjoy all the planning too.

 

[glocon]

With some states opening their economies this week, June, especially late June, seems like parks will be open. At least partially. Now that doesn’t mean that many would go just because they are open, but some will.

 

[AtlantaDisneyDreamer]

I also posted this info in the Rumors and News forum. For what it's worth-My son's company is part of an association with a convention scheduled June 20-24. Our regional convention coordinator sent an email saying she had been talking with the Disney convention coordinator, and that our convention is still scheduled, and that we may be part of a "soft" opening that will not be for the general public. Our coordinator said we were contractually obligated to hold the convention if Disney was open, and we should proceed with plans. The convention is to be held at Boardwalk Inn, and includes a welcome reception with Mickey and Minnie, a fireworks dessert party at Epcot, and a banquet in one of the parks, which have all been paid for. I have also purchased 3 four-day park hopper tickets. If only the hotels are open, there are going to be some upset family members. I'm sure this can change at any moment, but I am hopeful.....

This reminds me of our similar situation.

My daughter is scheduled to play at an ESPN Center volleyball tournament in late June. The current tournament info says there are no plans for cancellation at this time. Many of the thousands of attendees have booked onsite resort reservations.

Does anyone have any info on ESPN and whether they will follow the same schedule and procedures as WDW? Is it actually considered part of the World, or do you think ESPN would possibly have a different opening schedule and procedures? Obviously the resort reservations would automatically be cancelled if the resorts were still closed, but I am wondering if it is possible for events like this one to continue if WDW is still closed.