WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[gottalovepluto]

So sounds like the airline has to refund if they cancel, but not of the passenger cancels?

Correct. If you cancel they do not have to refund you. If they cancel and the alternative flight is unacceptable you are entitled to a refund- although you may have to go a few rounds with them to get cash vs a voucher.

If the flight is moved it’s a battle between you and them if you’ll get a refund as the DoT does not have specific enough rules regarding that.

 

[Yvonneb]

Regarding the option of a partial refund or extension for AP: do you know when you need to call by to make the choice? We moved our trip to September and our APs expire September 29th. I’ll do a partial refund if they are open at that time, but would want to extend if we have to move to October or November. I don’t want to decide now since I don’t know what will happen yet. I am assuming you would have to decide once they open and things are clearer.

 

[BridgetBordeaux]

Regarding the option of a partial refund or extension for AP: do you know when you need to call by to make the choice? We moved our trip to September and our APs expire September 29th. I’ll do a partial refund if they are open at that time, but would want to extend if we have to move to October or November. I don’t want to decide now since I don’t know what will happen yet. I am assuming you would have to decide once they open and things are clearer.

You will automatically get the extension based on number of days the parks are closed.
Once they open up, you have to call them to get the prorated refund if that the what you prefer.

 

[Yvonneb]

You will automatically get the extension based on number of days the parks are closed.
Once they open up, you have to call them to get the prorated refund if that the what you prefer.

Thank you!

 

[brockash]

So sounds like the airline has to refund if they cancel, but not of the passenger cancels?

Has to, probably, but I'll just say we've had excellent service/luck with Southwest and United in the last month getting full refunds on upcoming trips, so I'd at least call.

 

[rteetz]

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[rteetz]

https://www.laughingplace.com/w/new...er-to-cast-members-as-furlough-period-begins/

 

[lovethattink]

Governor DeSantis meets today with his re-opening task force. In one of the press conferences recently, he mentioned about theme parks wanting to open in June.

https://www.wjhg.com/content/news/G...out-reopening-Floridas-economy-569774611.html

 

[rteetz]

https://blogmickey.com/2020/04/disney-doesnt-anticipate-a-closure-of-more-than-6-months/

 

[brockash]

https://blogmickey.com/2020/04/disney-doesnt-anticipate-a-closure-of-more-than-6-months/

Well it'd actually be 7 months. In the article they stated they don't expect them to be furloughed for more than 6 months. They just got furloughed..a month after the parks closed. We'll see, I'm definitely hoping for a much quicker return/opening.

 

[GeorgiaHoo]

On the financial front, a UBS analyst downgraded Disney stock today and the article states the analyst's "base case assumes that the company won’t be able to reopen its parks until Jan. 1, 2021." https://www.marketwatch.com/story/d...l-january-2020-04-20?siteid=yhoof2&yptr=yahoo

 

[Theactualdisneyprincess]

If our trip is impacted, I was curious to see if anybody had similar elements with their trip and how it was handled through Disney:

1. I am a passholder, but I ended up getting my fiancé’s park tickets from TicketsAtWork at a lesser price for the exact dates of travel. Since these are already added to his MDE profile, if we postponed our trip, would Disney automatically adjust the dates for us?
2. Our trip plan was 5 nights WDW, a DCL voyage, and then spending one more night at Disney to enjoy the parks and Disney Springs. I booked one of the All Stars as hotel-only and didn’t bother involving my travel agent because I felt bad since I wasn’t getting extra tickets or the dining plan. Do you think Disney would somehow allow us to apply these funds to something else as well if our whole trip is impacted by COVID?

 

[andyman8]

I'm going to try to be positive, given the news we saw about WDW not anticipating being closed for more than six or seven more months. That means they believe they'll be open by October 15. That's good news I suppose. Also, we're seeing reports of social distancing testing with CMs for shows and attractions for Shanghai Disneyland, which has been closed for almost three months (since January 25). If they could get at least parts of the park up and running in the next two or three weeks or so, that's good news for WDW's hopes of a June reopening. If they already have tested successful systems and protocols for social distancing for certain popular attractions at Shanghai Disneyland, I think a mid-June reopening is possible. Of course, that assumes that the protocols are successful and there aren't any outbreaks/issues with those protocols or a second wave. Again, I've always cautioned against comparing the situation here and the situation in other countries (and I do still believe our park closures will be a bit shorter than those in China for a few reasons), but this is a bit of needed good news.

 

[lanejudy]

1. I am a passholder, but I ended up getting my fiancé’s park tickets from TicketsAtWork at a lesser price for the exact dates of travel. Since these are already added to his MDE profile, if we postponed our trip, would Disney automatically adjust the dates for us?

WDW has been automatically extending tickets for closure dates to a Dec. 15th expiration date. If you reschedule beyond that, you can upgrade to date-specific tickets for your new dates.

2. Our trip plan was 5 nights WDW, a DCL voyage, and then spending one more night at Disney to enjoy the parks and Disney Springs. I booked one of the All Stars as hotel-only and didn’t bother involving my travel agent because I felt bad since I wasn’t getting extra tickets or the dining plan. Do you think Disney would somehow allow us to apply these funds to something else as well if our whole trip is impacted by COVID?

WDW and DCL are separate entities when it comes to accounting purposes. There is no cross-use of credits from one for the other. You'll have to decide what you want to do with each part of your original trip - DCL is offering refunds or future credits if that works for you; WDW is refunding and currently offering a free dining plan deal. You can receive 100% refund from one and use those funds towards a new trip at the other destination.

Enjoy your vacation!

 

[karen4546]

Well it'd actually be 7 months. In the article they stated they don't expect them to be furloughed for more than 6 months. They just got furloughed..a month after the parks closed. We'll see, I'm definitely hoping for a much quicker return/opening.

This is something we knew about LAST WEEK. What i don't understand is why WDW is STILL saying you can make reservations for dates starting June 1st and then the media puts out this?

I am sure THOUSANDS of people who had to cancel their March, April and early May trips were happy to reschedule to June 1. But now, they will have to reschedule again?

I am a DVC owner with stays late May, Late SEptember/October and December planned for this year. I am also in the boat with others that may lose the points that I have tied up in my late May trip. We are passholders and so when they offer "free dining" it is essentially a slap in the face. By that I mean there are no perks for the offer other than putting the required ticket purchase price towards our annual pass renewal. Usually, the AP room discount is much better and I have used that for the first portion of our stay in late May but the remainder of the trip is at CC using points.

I check the park hours at least once a day. I am "working" from home and have time to do that and lurk here. I would just love for the 'powers that be" to say "WE will not be open before (insert date here). I know Universal said not before June 1. Why June 1? I have said and I will say it again... They could open to RESORT GUESTS ONLY for the first three months and then to good neighbor hotels and off site guests.

stay safe and fingers crossed for them opening soon with a good plan

 

[Theactualdisneyprincess]

WDW has been automatically extending tickets for closure dates to a Dec. 15th expiration date. If you reschedule beyond that, you can upgrade to date-specific tickets for your new dates.


WDW and DCL are separate entities when it comes to accounting purposes. There is no cross-use of credits from one for the other. You'll have to decide what you want to do with each part of your original trip - DCL is offering refunds or future credits if that works for you; WDW is refunding and currently offering a free dining plan deal. You can receive 100% refund from one and use those funds towards a new trip at the other destination.

Enjoy your vacation!

I understand that. I booked a hotel at WDW for one night completely separate and paid in full. I just wasn’t sure what to do if the parks reopen in July, but my cruise and the first portion of the trip ends up getting postponed. I wonder how Disney would be flexible with that.

 

[GADisneyDad14]

I understand that. I booked a hotel at WDW for one night completely separate and paid in full. I just wasn’t sure what to do if the parks reopen in July, but my cruise and the first portion of the trip ends up getting postponed. I wonder how Disney would be flexible with that.

A room only reservation is fully refundable up until 5 days before check in, so you have a lot of flexibility with that part of your trip.

 

[Theactualdisneyprincess]

A room only reservation is fully refundable up until 5 days before check in, so you have a lot of flexibility with that part of your trip.

thank you! I have never done room only, so I didn’t know.

 

[lanejudy]

I understand that. I booked a hotel at WDW for one night completely separate and paid in full. I just wasn’t sure what to do if the parks reopen in July, but my cruise and the first portion of the trip ends up getting postponed. I wonder how Disney would be flexible with that.

Well...would you go to WDW in July if your cruise and the first part of the trip have been canceled? Or would you prefer to wait and rebook when you closely replicate the full original plans?

Most WDW reservations can be easily changed. Room-only is fully refundable until 5 days prior to arrival. The tickets will retain value indefinitely and can be used towards an upgrade/new ticket in the future. If you want to cruise again, and DCL offers a FCC for your cruise you can use that towards the cruise. If the cruise is canceled but you'd prefer just to do a parks vacation, take the 100% credit from DCL and use those funds towards your WDW vacation.

"Disney" won't do that for you, though. You'll have to manage the funds yourself (request refund and apply to the "other" vacation).

 

[sponica]

Just in case anyone is interested, I'm booked 5/14-5/19 and received the "your upcoming travel dates are impacted by these closures" email.