WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[BrianR]

I'm curious what they will consider a fever, and how they plan to enforce it.

With people standing in line in 90+ degree weather there's going to be a lot of false positives (and then angry guests) if they take temps at the gates.

My son has therapy, which is back in session, but takes a lot of precautions. One of them is taking temperatures of the parent and child as they wait in their car. There's been a lot of false positives there, and annoyed parents who drove up to 30 minutes, or whatever. I can only imagine the tantrums from people who came from far away places and get a high temp reading because they stood out in the heat for 20 minutes, or have a hot kid in a stroller.

Is the car off? Is the A/C not on? I would think that would be much less of an issue. DD has vision therapy 2x a week with that protocol and we haven't had an issue yet. I've seen some places have a tent area / station to sit in for 5 minutes or so for a recheck. Maybe that'll be in play here (although I have no idea where they would fit that at MK).

 

[lilypgirl]

Yes, I was getting these all day yesterday, and with the first one I actually went in and changed my password because it showed I logged in from North Jersey, and I live in South Jersey. It wasn't until the third email notification that I saw that in small print it said location may not be exactly where you are. Why would they do that? Caused me about an hour of high anxiety, and I even changed my email password. Ugh.

They same thing happened to me ! I also changed password .

 

[Randywatson79]

Is the car off? Is the A/C not on? I would think that would be much less of an issue. DD has vision therapy 2x a week with that protocol and we haven't had an issue yet. I've seen some places have a tent area / station to sit in for 5 minutes or so for a recheck. Maybe that'll be in play here (although I have no idea where they would fit that at MK).

I don't know what other car situations are, but we're all lined up at the same time. I see someone turned away almost every day.

For us, we had it happen once. My son is a "hot box", as my wife says. Like me. I'm the kind of guy that can wear shorts shoveling snow. Anyway, my wife drove him one morning and her car could probably use a A/C recharge, but she gets cold easily so she doesn't even notice it. He pulled a 'high' temp, 99 and change (anything above 99 is too high for admittance, and maybe that's the issue). He was fine.

He gets driven in my car now, with the A/C blasting, no matter whose turn it is to take him.

I'm guessing if it happens to any party at Disney, the people involved will be pulling out all the stops to cool the hot person down before testing the next time. I think temperature taking will be a well intended but misguided measure, for a variety of reasons.

 

[Tess]

I just received an e-mail fro Disney saying that it was being sent to confirm a recent change to my account info. I was looking at all my info today but did not change anything. It has a vaild Disney phone number and a link (which I would never click). Anyone else get something like that? Could I have received it just because I looked at my profile info but didn't change anything??

I just had one as well, I usually get them when I log in with DVC though the location never matches. Wonder if they are working on something.

I also received an email (and Disney never emails me) indicating that someone from Atlanta, GA using Chrome (not my platform of choice) logged into my account and I needed to change the password. I had not been on Disney yesterday, but I did change the password just to be safe. I honestly felt it was a glitch, but one can never be certain these days.

 

[mcmry5]

I'm curious what they will consider a fever, and how they plan to enforce it.

With people standing in line in 90+ degree weather there's going to be a lot of false positives (and then angry guests) if they take temps at the gates.

My son has therapy, which is back in session, but takes a lot of precautions. One of them is taking temperatures of the parent and child as they wait in their car. There's been a lot of false positives there, and annoyed parents who drove up to 30 minutes, or whatever. I can only imagine the tantrums from people who came from far away places and get a high temp reading because they stood out in the heat for 20 minutes, or have a hot kid in a stroller.

I have read that if you test high, they will take your group to a “cooling station” for a little bit of time and then retest you. They aren’t going to immediately deny entry.

 

[JM23457]

You’re likely to wait awhile. I doubt Disney even knows exactly how long it will last, I would imagine at least part of the equation is contingent upon what’s going on in the rest of the counties and state.

Now is not a good time to go if you need hard and fast answers for everything tbh.

I can't help the fact that we activated Platinum annual passes in late December, right before this nightmare began. If we were to just stay away for the next several months, we'd lose the thousands of dollars of value we paid for, as WDW has given no indication that they will offer AP refunds for their restrictive and chaotic "initial reopening period".

We had big July and December trips planned that would have made the APs worthwhile. Now those trips are in serious jeopardy, through no fault of our own. Disney should be more helpful and informative to guests who are stuck in this situation.

 

[GADisneyDad14]

Saw this reported here or somewhere else I think, but FWIW just called the number they left my via VM a couple of days ago to deal with one of my resort reservations. System is undergoing "magical enhancements" and was told to call back later today. Asked about what time dining reservations opened tomorrow - while not the same department and she had no specific information, she 'assumed' it would be 7am ET.

Separately, it's amazing what a great feeling you have when you get someone on the phone that really knows their stuff and can talk Disney details the way you would with some of the pros on this board. This CM seemed to really be on top of information and she exuded confidence. Obviously some phone CM interactions don't go so well. It was nice to start the day off with a friendly Disney CM conversation even if she wasn't able to help with my specific reason for calling.

 

[yulilin3]

Here's a post from another thread. This is important, just like I have always said it is YOUR money and you get to decide where to spend it. If you have clear expectations you cannot be upset when you come and things don't go as planned.
If any of it sounds too stressful I would highly recommend going somewhere else and getting the most bang for your buck. If you're alright with these new parameters then enjoy your stay
https://www.disboards.com/threads/c...ates-due-to-coronavirus.3796390/post-62012382

 

[yulilin3]

Saw this reported here or somewhere else I think, but FWIW just called the number they left my via VM a couple of days ago to deal with one of my resort reservations. System is undergoing "magical enhancements" and was told to call back later today. Asked about what time dining reservations opened tomorrow - while not the same department and she had no specific information, she 'assumed' it would be 7am ET.

Separately, it's amazing what a great feeling you have when you get someone on the phone that really knows their stuff and can talk Disney details the way you would with some of the pros on this board. This CM seemed to really be on top of information and she exuded confidence. Obviously some phone CM interactions don't go so well. It was nice to start the day off with a friendly Disney CM conversation even if she wasn't able to help with my specific reason for calling.

someone called on the other thread and was told the system should be opening at 9am today (not the dining one just today's regular system)

 

[kylenne]

I'm curious what they will consider a fever, and how they plan to enforce it.

With people standing in line in 90+ degree weather there's going to be a lot of false positives (and then angry guests) if they take temps at the gates.

My son has therapy, which is back in session, but takes a lot of precautions. One of them is taking temperatures of the parent and child as they wait in their car. There's been a lot of false positives there, and annoyed parents who drove up to 30 minutes, or whatever. I can only imagine the tantrums from people who came from far away places and get a high temp reading because they stood out in the heat for 20 minutes, or have a hot kid in a stroller.

I saw “cool down” tents on some of the theme park vlogs the other day where they will retake temps for anyone who gets flagged initially. Maybe Disney will do something similar?

 

[lilypgirl]

someone called on the other thread and was told the system should be opening at 9am today (not the dining one just today's regular system)

OMG what did I miss??? What system??? I feel like now planning a Disney vacation has turned into a giant copy machine manual partly written in German. I am just like Pam from the office lost and confused on how to get it to work!

 

[yulilin3]

OMG what did I miss??? What system??? I feel like now planning a Disney vacation has turned into a giant copy machine manual partly written in German. I am just like Pam from the office lost and confused on how to get it to work!

they are just updating their system today, I'm assuming it's in preparation for tomorrow and the dining reservations to open up.
But I was supposed to go stream today and I have cancelled it for FOMO
The reservation system needs to open now (not soon anymore) like by the end of the week, cause I do have a life to get back to

 

[gatorlisa]

They will be using 100.4 as the threshold for a fever, which is CDC guideline.

https://disneyworld.disney.go.com/experience-updates/#drawer-card-faceCoveringsTemperatureChecksTemperature Screenings
Upon arrival at Disney Springs or at the Walt Disney World theme parks, you may undergo a temperature screening with no-touch thermometers.
Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures 100.4 F or above will not be allowed entry; those in their party will not be allowed entry either.
Before you leave home, be sure to check the temperatures of everyone in your party—including yourself—as an extra layer of precaution.

 

[kylenne]

I can't help the fact that we activated Platinum annual passes in late December, right before this nightmare began. If we were to just stay away for the next several months, we'd lose the thousands of dollars of value we paid for, as WDW has given no indication that they will offer AP refunds for their restrictive and chaotic "initial reopening period".

We had big July and December trips planned that would have made the APs worthwhile. Now those trips are in serious jeopardy, through no fault of our own. Disney should be more helpful and informative to guests who are stuck in this situation.

Please don’t think I’m unsympathetic or blaming you. I had two trips cancelled this year, I bought platinum AP last year to get our big May trip done. Disney should have been communicating better. But we are in the middle of a global pandemic right now. The only thing we know for certain is “we dont know”. Entities from governments large and small to small businesses to global mega corps are all kind of flying by the seat of their pants in a fluid situation that is changing hour by hour sometimes.

People don’t like uncertainty, we always want to be in control but that is exactly what travel in 2020 will look like for the foreseeable future regardless of where you go. Uncertain. Shifting dates and goalposts. Accepting that will be a lot less stressful for you and your family in the long run.

 

[JM23457]

Please don’t think I’m unsympathetic...

....Accepting that will be a lot less stressful for you and your family in the long run.

When something crappy happens to someone, telling them that they should be more accepting of it is not a sympathetic response.

 

[2vets]

Stuff's happening. Selecting a park takes me nowhere, but....

(ETS - I'm delighted that it isn't 3 am Cali time. But I don't have high hopes for tomorrow!!!)

 

[osufeth24]

I'm really hoping (though it seems like they are) they don't go the universal route with how they handled the AP preview signups

They kept saying info coming soon, then all of a sudden it was WHAM! sign up now!

It was a hot mess

 

[Katrina Y]

Stuff's happening. Selecting a park takes me nowhere, but....

(ETS - I'm delighted that it isn't 3 am Cali time. But I don't have high hopes for tomorrow!!!)

How did you get there? I am concerned I am not going to do things right when everything goes falls into place.

 

[Doingitagain]

someone called on the other thread and was told the system should be opening at 9am today (not the dining one just today's regular system)

I just got off with DVC MS and the system was still down. I was her first call right at 9
She was able to pull up our reservation initially, then had to get out of it.
Probably updates we are waiting for!

 

[2vets]

How did you get there? I am concerned I am not going to do things right when everything goes falls into place.

MDE on my computer - under "my plans". It has let me add MK but only seems to do it for one day for the length of our stay so far.

ETS - note - it says "not a reservation" on the app, though. I'm having flashbacks to getting a RotR BG - refresh, refresh, refresh....