- Apr 5, 2019
I hope you reported this to the company.We also weren’t happy with Tiffany last week. On the way there, our driver was nowhere to be found even though he called us and told me to call him when we got off the plane. We did that and still waited 5-10 minutes after getting our luggage for him to arrive. He also didn’t have a sign or anything indicating he was our driver. We only figured it out when we saw him answer our phone call. Then he seemed annoyed that we had a grocery stop requested on our reservation. Luckily I used Instacart so it was curbside pickup from Publix and just a quick stop. Finally, he loaded two large jugs of water from our order in the trunk, one of which hit the ground and burst open when he popped the trunk so we could unload our things at the resort. Not his fault per se, just frustrating for us.
On the way back they had scheduled us to be picked up 3.5hrs prior to our flight departure which was also not ideal. Then the driver arrived 20min early to the hotel and called to ask why we weren’t ready. And the drive back to the airport felt very scary - lots of swerving around traffic, cutting into lanes and at one point I even saw him texting while driving.
I will not use them again and wouldn’t recommend them either.