Stay away from the Disney Wonder

[we"reofftoneverland]

You will agree that your verandah is larger than those passengers sailing in Inside or Oceanview cabins though? Really I don't understand why you are picking apart the large balcony statement. I could amend it to just a balcony if that is more agreeable.

I'm glad you enjoy your balcony. I can't even do that. Everytime I have paid for one on DCL or others, I have been unable to use it because of passengers that ignore the fact that the verandahs are non-smoking. I just won't waste my money anymore.

I'm trying to state my dissatisfaction with Disney taking a desirable public space, that was once open to everyone and then barring them from using it, only to give it to a minority of passengers. There are around 515 Inside and Oceanview cabins. There are fewer cabins that have verandahs, just 362, only 32 of which are concierge.

You are right the Magic didn't have it. The area where they put the concierge lounge wasn't used by passengers, unlike the Outlook Cafe, that has been for a very long time.

I'm telling you that I would be irate if I had paid for my cruise on the Wonder more than a year ago and upon embarkation, discovered that I could no longer use that area of the ship, especially if it was the Panama Canal, Transatlantic or Alaska.

So, I'm not happy that Disney has decided to take something away from my cruise experience and then reserve it for someone they deem more valuable.

I will be taking my vacation money and spending it elsewhere.

I think you are right. And it is a typical DCL move. DCL is absolutely not a customer focused cruise line. The attitude is you are lucky to be sailing on DCL. On other lines, the attitude is we are so glad to have you, so much more welcoming. Other lines also put their concierge level class on new ships and design them to accommodate that space. They do not gut previously used public space. There is no library or game room area on DCL. Not a lot of quiet areas compared with other lines.

 

[MUN]

I think you are right. And it is a typical DCL move. DCL is absolutely not a customer focused cruise line. The attitude is you are lucky to be sailing on DCL. On other lines, the attitude is we are so glad to have you, so much more welcoming. Other lines also put their concierge level class on new ships and design them to accommodate that space. They do not gut previously used public space. There is no library or game room area on DCL. Not a lot of quiet areas compared with other lines.

I'm sorry you have bad experiences with DCL. Fortunately for me, my experiences with DCL have been nothing but positive. I will spare disboard readers from a list of various issues we have encountered on our 6 DCL cruises, but in all cases, I think DCL's customer service has been outstanding. Hopefully, your next cruise with DCL will be a magical journey that will fulfill your every desire!

MUN

 

[Cackyschmackers]

I'm sorry you have bad experiences with DCL. Fortunately for me, my experiences with DCL have been nothing but positive. I will spare disboard readers from a list of various issues we have encountered on our 6 DCL cruises, but in all cases, I think DCL's customer service has been outstanding. Hopefully, your next cruise with DCL will be a magical journey that will fulfill your every desire!

MUN

We've only cruised 5 times with DCL, but I agree. I am confused when people are saying they have better service at WDW. What?? Talk about being a number. There is no magic, no pixie dust at WDW anymore. Crowds, crowds, crowds; that's all. That's why we continue to cruise on DCL for our Disney fix. Hey, we love WDW but for the price, I'll take my cruise, thank you.

 

[mevelandry]

We've only cruised 5 times with DCL, but I agree. I am confused when people are saying they have better service at WDW. What?? Talk about being a number. There is no magic, no pixie dust at WDW anymore. Crowds, crowds, crowds; that's all. That's why we continue to cruise on DCL for our Disney fix. Hey, we love WDW but for the price, I'll take my cruise, thank you.

I guess it depends when you are going to WDW. We usually go during fall and spring (after Spring Break)... Crowds are "reasonable".

 

[Cackyschmackers]

I guess it depends when you are going to WDW. We usually go during fall and spring (after Spring Break)... Crowds are "reasonable".

We've only been in October (3x) and September after school begins (1x). The lowest times (well, besides January). It's very, very crowded.

 

[KashasMom]

I guess it depends when you are going to WDW. We usually go during fall and spring (after Spring Break)... Crowds are "reasonable".

We also go during low crowd seasons and never had any issues. Don't even need to get fast passes.

 

[KashasMom]

I'm sorry you have bad experiences with DCL. Fortunately for me, my experiences with DCL have been nothing but positive. I will spare disboard readers from a list of various issues we have encountered on our 6 DCL cruises, but in all cases, I think DCL's customer service has been outstanding. Hopefully, your next cruise with DCL will be a magical journey that will fulfill your every desire!

MUN

They handled our issues on the Fantasy very poorly while we were on the cruise - after contacting them multiple times. I was contacted AFTER we got home because I answered the emailed survey and made reference to those issues. They then give us a discount towards a future cruise. I think I would rather have had the issues fixed while on board so no, I don't think their customer service was outstanding on that particular cruise. Of course, different experiences for different cruisers. I'm hoping the next one is better

 

[mevelandry]

We've only been in October (3x) and September after school begins (1x). The lowest times (well, besides January). It's very, very crowded.

Strange. It wasn't our experience at all. Fast Pass not really necessary. Magic Kingdom very quiet in the morning.

 

[cruiser21]

Strange. It wasn't our experience at all. Fast Pass not really necessary. Magic Kingdom very quiet in the morning.

We were there the first week of May 2017. The crowds were insane. 60-90 minute standby wait time for every ride. We didn't ride anything without fast passes.

 

[g3pak]

We've only been in October (3x) and September after school begins (1x). The lowest times (well, besides January). It's very, very crowded.

I would love to see Josh from easywdw jump in here right now.

 

[mevelandry]

We were there the first week of May 2017. The crowds were insane. 60-90 minute standby wait time for every ride. We didn't ride anything without fast passes.

We've done it once in May and it was not insane but quite busy.

October and november were super calm.

 

[abuck75]

So, YMMV at all things Disney related and different tastes prefer different styles of vacation.

 

[PrincessShmoo]

Wow !!!

There are 2 different conversations in the thread. They don't even relate to each other. And it is rather difficult to follow.

Obviously there are a number of people who have forgotten one of the guidelines they agreed to when joining DISboards:

8. STAYING ON TOPIC:
Each of the DIS boards focuses on a specific topic. Please look the choices over before posting on the wrong board. For instance, you don't want to ask about park hours on the Restaurants Board or tell everyone about your stay at the Caribbean Beach Resort on the Disney Cruise Line Board. It makes it easier for everyone to find what they're looking for when the boards stay on topic.

And, of course, there's always:
4. NO FIGHTING/SARCASM
While we'd like to think that a Disney fan site is always lighthearted, there are times when there are disagreements. Let's face it, there are certain topics that can transform any of us into a raging "Donald Duck." When you sense this is happening, we ask that you step away from the discussion before it escalates into a fight. Just like Mom always said about fighting, we don't care who started the argument and we don't want it on the DIS. (Okay, she didn't say the part about the DIS, but you know what we mean.) No attacking others and no sarcasm please. Either will result in an infraction

 

[cruiser21]

Obviously there are a number of people who have forgotten one of the guidelines they agreed to when joining DISboards:

8. STAYING ON TOPIC:
Each of the DIS boards focuses on a specific topic. Please look the choices over before posting on the wrong board. For instance, you don't want to ask about park hours on the Restaurants Board or tell everyone about your stay at the Caribbean Beach Resort on the Disney Cruise Line Board. It makes it easier for everyone to find what they're looking for when the boards stay on topic.

And, of course, there's always:
4. NO FIGHTING/SARCASM
While we'd like to think that a Disney fan site is always lighthearted, there are times when there are disagreements. Let's face it, there are certain topics that can transform any of us into a raging "Donald Duck." When you sense this is happening, we ask that you step away from the discussion before it escalates into a fight. Just like Mom always said about fighting, we don't care who started the argument and we don't want it on the DIS. (Okay, she didn't say the part about the DIS, but you know what we mean.) No attacking others and no sarcasm please. Either will result in an infraction

Most threads on here get off topic. People you know just start talking. It just happens. Your post is off topic too. Are you a moderator now? I haven't read anything sarcastic or mean in this thread.

 

[cmwade77]

Most threads on here get off topic. People you know just start talking. It just happens. Your post is off topic too. Are you a moderator now? I haven't read anything sarcastic or mean in this thread.

Actually the comments about the OP feeling entitled does strike me as a little mean, so I think it is a good reminder.

 

[cruiser21]

Actually the comments about the OP feeling entitled does strike me as a little mean, so I think it is a good reminder.

That happens on every thread if someone complains about Disney... they get called entitled. I guess it's mean, but it seems to be the norm around here.

 

[AquaDame]

I also feel this thread has run its course and then a few more.... OP has already shared DCLs choice of resolution and their feelings on the matter and moved on, so this thread is done.