Should Disney compensate me

[bellanotte10]

Ok for the last time I'm not suing anyone so why do most of you keep saying so.
My son is 12 yr old......was serious pain so much so that he was sick from the pain

The guard did understand me....told me my son had to move. 2 times
Ist time I told him that my son would not be moving until he was ready

Second time....I was not so polite......so he called security

When security came my son tried to move and was so weak from shock he nearly fainted and the security guard had to hold him up.......the security guard then called for a manager and said sorryto me and was surprised no manager was there already

My main complaint is how we were treated....ohhhhh when the manager did turn up it was no surprise that the station guard had been replaced

ok, and i reaaaally hope this doesn't come off as rude. I'm trying to be helpful and its hard to tell tone from the internet.

Maybe you should tell us what you think should happen? If people are misunderstanding you, maybe tell us "I think I should be compensated 2 park tickets for how I was treated" and I do feel as though you were treated rudely.

If you give us a better understanding of what you want to happen maybe we can provide better responses than "Why do you want to sue" which is what you dont want to do.


again sorry if it sounds rude. not the tone i'm trying to take at all. Simply trying to help clarify the situation so you can get the response you want.

 

[nytimez]

I don't want to get into the issue of compensation and right and wrong, but it's common decency to expect the host -- Disney -- to respond promptly to a medical emergency regardless of how it happened or who's at fault, even if it's a simple accident, and they usually do.

To inform others of the experience is helpful. To title the post "Should Disney compensate me" however, strikes me as a bit crass even if you are entitled to compensation (and again, I don't want to reignite that debate).

 

[maxiesmom]

And where you worked retail, were you required to call every little girl princess? Did the maintenance workers periodically stop what they were doing and draw fun characters in water on the floor? Did everyone once in a while the place light up and everyone stop and dance and break out into song?

There are ways I expect to be treated at Walmart and ways I expect to be treated as Disney. One does not equal the other.

Meaning that any retail company, or business such as Disney, has to watch out for themselves as well as the well being of their guests. Show too much compassion, or anything that can be taken as an admisssion of guilt, and you can get sued. It is the sorry state that we are living in, and we all have to deal with it unfortunately.

If my retail store has guidelines on such things, you can bet Disney has bigger and better guidelines. More opportunites for them to be sued.

 

[TiffanyPartyOf7]

Dougers, I've read your comments and I have to agree with him. Common sense was not working that day. I'm guessing your kid is too young to know that wet ground = slippery? But as a parent it's your job to let him know. And then if they still fall, accidents happen. You get up and move on, yes, he was in pain and broke his wrist but I've had a kid break an arm playing soccer with his friends in the backyard, I wouldn't sue the parents of the house he was at and I wouldn't expect money from the company who made the ball. MOST Disney cast members are awesome and super polite but every once in a while you get one who isn't. But rudeness isn't a reason for any type of reimbursement. I've had people be rude to me before at Disney, but I don't expect a refund.

 

[Allison]

This is one of those cases where I would love to be getting more than one side of the story. The OP admits they behaved in such a manner that security was called.

 

[Allison]

Dougers, I've read your comments and I have to agree with him. Common sense was not working that day. I'm guessing your kid is too young to know that wet ground = slippery?

The kid is 12.

 

[JimmyV]

Ok for the last time I'm not suing anyone so why do most of you keep saying so.

No one is saying that you are suing Disney. But your original question is: Are you entitled to compensation. If the answer to that question ultimately turns out to be "yes" and Disney withholds that compensation, then you have to sue to get it. That is the way our system works over here. Or else you drop the whole issue. Your choice. Here is the decision tree:

Possibility #1---you are entitled to compensation.
a. Disney provides the compensation and the matter ends.
b. Disney refuses to compensate you and you sue to get it and you win.
c. Disney refuses to compensate you and you let the matter drop.

Possibility #2---you are not entitled to compensation.
a. Disney provides you with nothing and you let the matter drop.
b. Disney provides you with nothing and you sue because you think they are wrong and you lose your suit.
c. Disney gives you a little something as a goodwill gesture.

How you proceed is entirely up to you.

That said, if your only complaint is with the attitude of the CM, then you are never going to be satisfied with the result. Our country has a lot of laws and some screwy legal results. But there is nothing that I am aware of that entitles a person to compensation for being dealt with rudely or inconsiderately. If you were to have any hope whatsoever of compensation, it would be for Disney creating an unsafe public area. And based on the reaction here, you would have a jury heavily stacked against you if it ever ended up in court.

 

[maxiesmom]

I have to wonder why the OP didn't demand help. I know, I know, we are not supposed to blame the vicitm. But if I thought my child needed medical attention, you can bet I would be demanding it, not just telling the CM that my child was not going to move until they wanted to. How was the CM supposed to know that that vague statement really meant that the OP wanted medical assistance? And goodness knows what the second statement was if the OP can't even post it.

Maybe the CM could have acted better, but the OP wasn't giving them the knowledge they needed to help them more either.

 

[livndisney]

Ok for the last time I'm not suing anyone so why do most of you keep saying so.
My son is 12 yr old......was serious pain so much so that he was sick from the pain

The guard did understand me....told me my son had to move. 2 times
Ist time I told him that my son would not be moving until he was ready

Second time....I was not so polite......so he called security

When security came my son tried to move and was so weak from shock he nearly fainted and the security guard had to hold him up.......the security guard then called for a manager and said sorryto me and was surprised no manager was there already

My main complaint is how we were treated....ohhhhh when the manager did turn up it was no surprise that the station guard had been replaced

This is the basis for your complaint? WDW rotates CM's OFTEN sometimes every 15 minutes. A new "station guard" has NOTHING to do with your kid falling.

 

[mesaboy2]

A very simple question to the OP then: what exactly do you mean by "compensate"? I think that answer would go a long way to getting cogent opinions.

In this day and age, "compensation" at Disney could mean anything from a couple of FastPasses to suing Disney's pants off, depending on the person. What are you looking for Disney to do to make this right?

 

[TiffanyPartyOf7]

The kid is 12.

Yeah, and I guess I should have reworded it. I mean if there was a reason he couldn't have known this - disability of some sort? I'm not quite awake yet - long long night with a teething baby.

 

[Dougers1]

ok, and i reaaaally hope this doesn't come off as rude. I'm trying to be helpful and its hard to tell tone from the internet.

Maybe you should tell us what you think should happen? If people are misunderstanding you, maybe tell us "I think I should be compensated 2 park tickets for how I was treated" and I do feel as though you were treated rudely.

If you give us a better understanding of what you want to happen maybe we can provide better responses than "Why do you want to sue" which is what you dont want to do.


again sorry if it sounds rude. not the tone i'm trying to take at all. Simply trying to help clarify the situation so you can get the response you want.

Ok maybe I should be more to the point

Our holiday was spoiled because of a disney member and his attitude also the way we were treated. They were only interested in keeping the train flowing

I paid a lot of cash for my 3 tickets.......Disney advertise a magical experience not a rude one.......I pay good hard earned money to enter the park so expect the very best of treatment.....no excuses....I didn't receive this.....spoiled our holiday. I would like for them to give me something back in return ....

 

[livndisney]

This is one of those cases where I would love to be getting more than one side of the story. The OP admits they behaved in such a manner that security was called.

Maybe WDW should get compensation since you openly admit you were rude to a Disney employee.

 

[TiffanyPartyOf7]

That's almost like saying if another Disney-goer were rude then you expect some back in return. I know other people visiting the parks can ruin your day if you let them.

 

[livndisney]

Ok maybe I should be more to the point

Our holiday was spoiled because of a disney member and his attitude also the way we were treated. They were only interested in keeping the train flowing

I paid a lot of cash for my 3 tickets.......Disney advertise a magical experience not a rude one.......I pay good hard earned money to enter the park so expect the very best of treatment.....no excuses....I didn't receive this.....spoiled our holiday. I would like for them to give me something back in return ....

No, your trip was impacted because your son fell while in your care.

 

[mesaboy2]

Ok maybe I should be more to the point

Our holiday was spoiled because of a disney member and his attitude also the way we were treated. They were only interested in keeping the train flowing

I paid a lot of cash for my 3 tickets.......Disney advertise a magical experience not a rude one.......I pay good hard earned money to enter the park so expect the very best of treatment.....no excuses....I didn't receive this.....spoiled our holiday. I would like for them to give me something back in return ....

What, exactly?

 

[Dougers1]

Maybe WDW should get compensation since you openly admit you were rude to a Disney employee.

You obviously are not a parent and don't understand what it is like to see your child in pain

 

[maxiesmom]

Ok maybe I should be more to the point

Our holiday was spoiled because of a disney member and his attitude also the way we were treated. They were only interested in keeping the train flowing

I paid a lot of cash for my 3 tickets.......Disney advertise a magical experience not a rude one.......I pay good hard earned money to enter the park so expect the very best of treatment.....no excuses....I didn't receive this.....spoiled our holiday. I would like for them to give me something back in return ....

So someone was rude to you so you deserve compensation? Wow.

You spoke to the CM in such a manner that you can't even post it. Maybe they should sue you too.

 

[ms mouse]

Ok for the last time I'm not suing anyone so why do most of you keep saying so.
My son is 12 yr old......was serious pain so much so that he was sick from the pain

The guard did understand me....told me my son had to move. 2 times
Ist time I told him that my son would not be moving until he was ready

Second time....I was not so polite......so he called security

When security came my son tried to move and was so weak from shock he nearly fainted and the security guard had to hold him up.......the security guard then called for a manager and said sorryto me and was surprised no manager was there already

My main complaint is how we were treated....ohhhhh when the manager did turn up it was no surprise that the station guard had been replaced

It sounds like things just got out of control. I know you were upset but even when you think you were being nice your comment that your son "would not be moving until he was ready " was confrontational. And the second time when "I was not so polite" he felt the need to call security. I think you should reevaluate the situation and realize it wasnt handled well by both of you. If the station person was taken away he probably was spoken to by someone. I think if you had been able to remain calm and explain that your child was injured and would he please call for medical help things would have worked out better. I am in the medical profession and I have seen people get upset and cause a bad situation to get worse. The best thing anyone can do in an emergency is to stay calm so they can explain what is going on to the people who can help.

 

[TiffanyPartyOf7]

If he had fallen and someone were rude at church, would you expect the church to pay you?

If he had fallen at school and someone were rude, would you expect the school to pay you?

If he had fallen in a store and someone were rude, would you expect the store to pay?