markb
True master of Disney
- Joined
- Aug 22, 1999
- Messages
- 175
I cant believe the conversation I just had with guest relations. 
My family and I are booked into a full hook-up for 20 nights in June. We also have ressies for 16 nights in a preferred site (working our way to 20.) We want a preferred site, but have not been able to connect all 20 nights
we started with 7, are now up to 16 nights in the preferred, but today, as I attempted to add on, Disney Customer Service tried to, lets use the word, convince me, to drop the Full site for the 20 nights because they told me that I was taking up too much inventory (room nights.) We call every other day and try to add on to the Preferred ressies, and have never before had anyone try to be anything but helpful (well once before they were a little terse but I chalked it up to a long day.)
I was told I should just "take the chance, pick a site, and move if I have too cause that what other guests do" but that having both ressies was "wrong" and against "policy." BTW, I have paid deposits on both ressies.
I understand that I am taking up 2 sites, and some of you may flame me, but on my first call, this strategy was recommended to me by a CS rep as the best way to go because there were not yet preferred sites available for all the nights we plan on staying. Additionally, moving the RV is not an option, as I am only going to be with my family the first and last week and heck, I dread the idea of breaking camp and moving once were set up.
Heres the most ridiculous thing do the math.
If each campsite (or piece of inventory) is multiplied by the number of nights per year
were talking about 284,700 room nights per year, yet I was being made to feel like a heal and greedy for holding both sites, 36 room nights (less than 1/7500% of annual room nights.) It was like we were committing a mortal Mouse Sin and needed to be scolded. 
Again, were holding one ressie temporarily as the full site is the only insurance we have that we can do this trip.
But what was even weirder, it wasnt just a small suggestion, it turned into a 30 minute sermon on how I was breaking policy and was really made to feel bad about this heinous breach in policy. And this after previously talking to at least 12-15 other customer reps over the past few weeks, and not being chastised in this way before...
Oh, candidly, the guy wasnt mean, or nasty, or even rude, just condescending and preachy as if he were standing on policy to show off to someone.
They were so adamant that it made me really concerned about continuing on the effort to upgrade, but with 4 kids along for the ride, cable would be a big blessing.
It ended without me loosing any of my reservations, but left me so peeved (About an hour on the phone, between hold and the conversations)
I could have eaten coal and spit out diamonds!!!
For the sake of this post, assume that because hurricane season begins June 1, and were from the New Orleans area, and the nature of my job, once selected, there is NO flexibility in my vacation time because of the nature of my work.
Is this in your opinions a change in policy or just an unlucky call?
Have you had a hellish call with the Happiest Place On Earth?
Was the irony of being on hold listening to Zippity Do Da and Whistle While You Work and then being criticized that you want to spend your hard earned money at their business too much to believe for you, too?
I cant wait to hear your feedback.
My family and I are booked into a full hook-up for 20 nights in June. We also have ressies for 16 nights in a preferred site (working our way to 20.) We want a preferred site, but have not been able to connect all 20 nights
we started with 7, are now up to 16 nights in the preferred, but today, as I attempted to add on, Disney Customer Service tried to, lets use the word, convince me, to drop the Full site for the 20 nights because they told me that I was taking up too much inventory (room nights.) We call every other day and try to add on to the Preferred ressies, and have never before had anyone try to be anything but helpful (well once before they were a little terse but I chalked it up to a long day.) I was told I should just "take the chance, pick a site, and move if I have too cause that what other guests do" but that having both ressies was "wrong" and against "policy." BTW, I have paid deposits on both ressies.
I understand that I am taking up 2 sites, and some of you may flame me, but on my first call, this strategy was recommended to me by a CS rep as the best way to go because there were not yet preferred sites available for all the nights we plan on staying. Additionally, moving the RV is not an option, as I am only going to be with my family the first and last week and heck, I dread the idea of breaking camp and moving once were set up.
Heres the most ridiculous thing do the math.
If each campsite (or piece of inventory) is multiplied by the number of nights per year
were talking about 284,700 room nights per year, yet I was being made to feel like a heal and greedy for holding both sites, 36 room nights (less than 1/7500% of annual room nights.) It was like we were committing a mortal Mouse Sin and needed to be scolded. Again, were holding one ressie temporarily as the full site is the only insurance we have that we can do this trip. But what was even weirder, it wasnt just a small suggestion, it turned into a 30 minute sermon on how I was breaking policy and was really made to feel bad about this heinous breach in policy. And this after previously talking to at least 12-15 other customer reps over the past few weeks, and not being chastised in this way before...
Oh, candidly, the guy wasnt mean, or nasty, or even rude, just condescending and preachy as if he were standing on policy to show off to someone.
They were so adamant that it made me really concerned about continuing on the effort to upgrade, but with 4 kids along for the ride, cable would be a big blessing.
It ended without me loosing any of my reservations, but left me so peeved (About an hour on the phone, between hold and the conversations)
I could have eaten coal and spit out diamonds!!!For the sake of this post, assume that because hurricane season begins June 1, and were from the New Orleans area, and the nature of my job, once selected, there is NO flexibility in my vacation time because of the nature of my work.
Is this in your opinions a change in policy or just an unlucky call?
Have you had a hellish call with the Happiest Place On Earth?
Was the irony of being on hold listening to Zippity Do Da and Whistle While You Work and then being criticized that you want to spend your hard earned money at their business too much to believe for you, too?
I cant wait to hear your feedback.
.
