I've also shipped a box before every trip. The only time I had a slight problem was Christmas week at BWV. We arrived on New Years Day and no one at the desk knew anything about a box arriving for us. Fortunately, I had printed the delivery confirmation before we left home so I knew it had been delivered on Friday afternoon. I think what annoyed me was not the fact that no one knew anything about it, but, the fact that no one was even the slightest bit inclined to bother to track it down. The folks at the front desk said they didn't know where it was, but, it wasn't there........"You might want to try down at the Mailroom of the Conference Center when they open tomorrow".......Uh no........there were things in that box I need tonight (we had our grandson with us and I had things in there for him). Therefore, I did take a walk down to the Conference Center that evening......talked to a security person who called a supervisor of the mailroom and got someone in to get the package. This was after I showed the security person that I had a delivery confirmation from UPS so I knew it was SOMEWHERE at BW. I had not a bit of help from the front desk at BW. I've since chalked it up as probably the end of a very busy couple weeks of Christmas vacationers for CM's and they were just all burned out, but, at the time it wasn't a magical experience. Other than this one time it's always been noted when we check in that we have a package waiting.