Question about MM and a possible rant about MS

[VGCgroupie]

So I had to call MS for another big issue with points not allocating properly I casually asked about MM night and qualifying. I have my reservation for 3 nights and 1 night is MM, I used my resale points to book the stay, these points are in the same membership where I hold direct benefits. MS said my MM night has to be booked with direct points to qualify for preregistration, using resale will only qualify me for general registration.

Am I crazy or have I been told multiple times here on the boards that as long as I use the membership that contains direct points it is fine for all registration types?

My rant is that i feel like 50% of the time I call MS they are not competent in what they are doing and things get messed up.

 

[Tatebeck]

I think there have been reports of them being much more restrictive recently. But I haven't made it to a MM yet so I cannot personally confirm

 

[yourfriend2]

following

 

[Brian Noble]

I vaguely recall the points can be resale/unqualified points, but need to belong to a membership that has a qualifying contract. So, if you have mulitple UYs and some do not qualify, maybe?

I can't find the details in writing, though.

 

[VGCgroupie]

I vaguely recall the points can be resale/unqualified points, but need to belong to a membership that has a qualifying contract. So, if you have mulitple UYs and some do not qualify, maybe?

I can't find the details in writing, though.

This one is actually my "simple" membership under my Dec UY. I have 300 direct points across 3 contracts and 100 resale across 1 contract.

 

[VGCgroupie]

I vaguely recall the points can be resale/unqualified points, but need to belong to a membership that has a qualifying contract. So, if you have mulitple UYs and some do not qualify, maybe?

I can't find the details in writing, though.

If it's not in writing anywhere I probably shouldn't risk it, seeing that I already have flights booked. Ugh.

 

[Girlstar30]

MS not knowing basic things really had me surprised. I hate when things are "it depends on who you talk to" which has very much been my experience so far

 

[JackosinDIS]

This question was answered recently here:

https://www.disboards.com/threads/m...-points-for-reservation.3964087/post-66040483

You do not need to use direct points

 

[VGCgroupie]

This question was answered recently here:

https://www.disboards.com/threads/m...-points-for-reservation.3964087/post-66040483

You do not need to use direct points

I really wish MS knew the rules. So frustrating. I knew I wasn't crazy and knowledgeable people here said that resale was fine as long as it falls under the same membership as the direct points.

 

[MyDogTink]

What if your reservation is a combination of resale and direct points?

 

[VGCgroupie]

To add the link above shows the terms. Was interested to see that it says "If Members have multiple Resort reservations, made under the same Membership, they must add their combined total party size in a single event registration" Im assuming these means if you have 2 rooms booked for 1 day?