Saw this posted elsewhere: new DVC perk? Awesome

[Boopuff]

 

[crvetter]

View attachment 770642

Bungalows and Cabins have been piloting concierge service (like club level has). I’m guessing this is what it is referring too.

 

[Her Dotness]

Doesn't thrill me in the least based on past experience with the similar club level service.

We found its service much less effective than frequently checking for ADRs ourselves. One such CM told us they check once daily during regular business hours for a guest's ADRs, admitting they really didn't have time to check more frequently.

The service did get us one ADR we'd not been able to find, but that wasn't one that we most wanted. It was useless for the hard-to-get ones, which is why this service says, "Dining reservations when available." Dining isn't any more available to the service than it is to you yourself. They haven't any exclusive stash of ADRs they can dip into, contrary to rumor.

Any questions we had about activities or strategies could be answered in more detail and often faster on message boards like The DIS. It sometimes took a day or two for the CL service to get back to us with an answer.

We quickly concluded there wasn't much the CL service could do that we couldn't accomplish faster with each of us researching and looking whenever we had time.

These services are useful primarily for people who truly haven't time to DIY or who don't want to do all that. Hardly characteristic of most DIS regulars, I'd bet.

 

[LoveDaisy]

I totally agree with @Her Dotness I used this service through club level. They are happy to make your ADRs some time on opening day but it won’t be 6 am and they don’t have access to any special reservations that are held back. So you get what is left when they try.

When you could pre purchase fast passes I found that helpful because they could access the system before the general public. Seems like a whole lot of nothing they are offering but maybe it’s me, all things I can easily do on their website. I don’t own DVC so maybe I’m missing something.

 

[PalmettoPath]

Doesn't thrill me in the least based on past experience with the similar club level service.

We found its service much less effective than frequently checking for ADRs ourselves. One such CM told us they check once daily during regular business hours for a guest's ADRs, admitting they really didn't have time to check more frequently.

The service did get us one ADR we'd not been able to find, but that wasn't one that we most wanted. It was useless for the hard-to-get ones, which is why this service says, "Dining reservations when available." Dining isn't any more available to the service than it is to you yourself. They haven't any exclusive stash of ADRs they can dip into, contrary to rumor.

Any questions we had about activities or strategies could be answered in more detail and often faster on message boards like The DIS. It sometimes took a day or two for the CL service to get back to us with an answer.

We quickly concluded there wasn't much the CL service could do that we couldn't accomplish faster with each of us researching and looking whenever we had time.

These services are useful primarily for people who truly haven't time to DIY or who don't want to do all that. Hardly characteristic of most DIS regulars, I'd bet.

Sounds like a good assessment. 10+ years ago, the Club Level Concierges really could work magic (we got VIP parade seating and so on as a perk related to a request we had), but then we heard along the way that they do not have the same ability to grant *real* magic like this the way they used to. I believe this to be true because we have noticed the difference when we intersperse club level stays with our DVC stays).

This email does sound like a similar setup to current club level offerings. It's great to have for sure, but not something the frequent Disney traveler would most likely need. But still, I think it's good that they test out things like this for those who will benefit from it (I could see the MDE and digital wallet items being helpful to many, for example)

 

[Her Dotness]

I don’t own DVC so maybe I’m missing something.

We are DVC owners. Are or aren't wouldn't make a lick of difference given what this service offers other than, of course, you'll have to be a DVC Member to use it.

Come to think of it, if points renters can use this, it might actually be helpful. (Except, like booking renter ADRs, it might be usable only by the points owner on behalf of the renter.) Or, say someone who's never done Disney accepts their DVC owner relative's offer of a villa. Someone like them might find such a service essential.

 

[tjkraz]

These services are useful primarily for people who truly haven't time to DIY or who don't want to do all that. Hardly characteristic of most DIS regulars, I'd bet.

Do you really think that a large percentage of DVC members have the time and desire to “DIY” all of the items on that list? That most people demand immediate answers rather than waiting a day or two for a reply?

 

[_auroraborealis_]

Do you really think that a large percentage of DVC members have the time and desire to “DIY” all of the items on that list? That most people demand immediate answers rather than waiting a day or two for a reply?

But there is no way Disney is staffing for either immediate answers or a high service level to a large population.

 

[Chuck S]

Do you really think that a large percentage of DVC members have the time and desire to “DIY” all of the items on that list? That most people demand immediate answers rather than waiting a day or two for a reply?

Experienced DVC owners....probably not. New owners would likely enjoy it, especially helping set up the MDE app and linking in the DVC membership.

Personally,I think a real perk woube be if they brought back the ability to prebook a few rides per day before the trip, so we could work around dining reservations. like fastpass+, even if we have to pay for it. And charge per room based on room size, not per person.

 

[thanxfornoticin]

This "pilot" sounds a little bit like the Club Level pay-perk they had pre-Covid where folks could have their FP+ reservations made 90 days in advance instead of 60. Wouldn't surprise me to see something similar rolled out again in the future - and how much more valuable would that be to make a G+ reservation (or 2 or 3) in advance?! It was expensive when they did - can only imagine how much they could charge now.

 

[Sally524]

I don't want any new "service" that is going to add to our dues.

 

[Chuck S]

I don't want any new "service" that is going to add to our dues.

I'm not sure that it will add to our dues, as those services are basically available now, they just need to transfer you to different departments. I sounts liike they've set up a dedicated phone for DVCers, and may have cross trained some CMs.

 

[tjkraz]

Experienced DVC owners....probably not. New owners would likely enjoy it, especially helping set up the MDE app and linking in the DVC membership.

I know plenty of long time Disney fans / DVC members who couldn't tell you what time ADRs open up in the morning, how 60+10 works, which restaurants are the hardest to get into, the procedure or cost for booking a pool cabana, etc.

People who follow such things religiously are in the minority. My point is, I think it's a little unfair to conclude that this is universally "useless" just because the vacation planners don't have greater odds of getting a Space 220 dinner reservation. Given that these messages are targeting DVC reservations the largest DVC rooms (grand villas, cabins, etc.), I bet there are a lot of people in that audience who would appreciate the consolidated planning assistance.

 

[sndral]

I'm not sure that it will add to our dues, as those services are basically available now, they just need to transfer you to different dpeartments. I sounts liike they've set up a dedicated phone for DVCers, and may have cross trained some CMs.

Some of the things on the list strike me as items we can already do via MS - like resort reservation requests = view/location requests. But others are things you’d call a general WDW line about, like recreation availability = cabana rentals?
My concern is they’ll ‘provide’ this new service & charge us more via MFs, for example at DVC resorts w/in hotels we’ll get a bigger % of the hotel administration costs because we’re officially using more of those services, or we’ll get a % of the ADR staffing costs, or the park reservation staffing/tech costs, etc.. I’m not a bean counter & don’t really know how the MF budget breaks down (although I’ve looked at it) so maybe not…but I’m a bit of a cynic.

 

[Fitzwoman27]

I’m going end of July and they gave me this option. So, I gave them a list of all the ADRss we want. Considering we have 9 people I thought they would be more likely to get a large group in. The CMs were very nice but I have found that I being a serious Disney person and with a lot of free time that I was just as lucky get table bookings. I did get up at 7am 60days in advance Only difference being that I didn’t have to use my daughters MDE info to get the second table for those restaurants that don’t have big tables.

 

[Epcot Forever Forever]

FWIW reports on these boards and WDWMagic of this service have come from all sorts of resorts, not just club or hyper premium villas. I don’t think it’s random but I don’t think room type is the sole criteria.

 

[crvetter]

FWIW reports on these boards and WDWMagic of this service have come from all sorts of resorts, not just club or hyper premium villas. I don’t think it’s random but I don’t think room type is the sole criteria.

Do you have links to these reports?

 

[Epcot Forever Forever]

Do you have links to these reports?

https://www.bing.com/search?q=dvc+"...75DC4DEB90E6F6CCBE38E73D&ghsh=0&ghacc=0&ghpl=

 

[crvetter]

https://www.bing.com/search?q=dvc+"member+experience+specialist+team"&form=QBLH&sp=-1&lq=0&pq=dvc+"member+experience+specialist+team"&sc=7-39&qs=n&sk=&cvid=1479816475DC4DEB90E6F6CCBE38E73D&ghsh=0&ghacc=0&ghpl=

It seems to be the one program they piloted right at the end of COVID. It was extended to grand villas, cabins, bungalows and treehouses (though this I saw confirmed once).

 

[gmi3804]

Doesn't thrill me in the least based on past experience with the similar club level service.

We found its service much less effective than frequently checking for ADRs ourselves. One such CM told us they check once daily during regular business hours for a guest's ADRs, admitting they really didn't have time to check more frequently.

The service did get us one ADR we'd not been able to find, but that wasn't one that we most wanted. It was useless for the hard-to-get ones, which is why this service says, "Dining reservations when available." Dining isn't any more available to the service than it is to you yourself. They haven't any exclusive stash of ADRs they can dip into, contrary to rumor.

Any questions we had about activities or strategies could be answered in more detail and often faster on message boards like The DIS. It sometimes took a day or two for the CL service to get back to us with an answer.

We quickly concluded there wasn't much the CL service could do that we couldn't accomplish faster with each of us researching and looking whenever we had time.

These services are useful primarily for people who truly haven't time to DIY or who don't want to do all that. Hardly characteristic of most DIS regulars, I'd bet.

Other than that, Mrs. Lincoln, how was the show?