problems with Castaway Club login

[peachygreen]

But---when you go to the DCL website and log in - does the site show you as logged in? If so, why can't you just click on the "Castaway Club" link at the top of the page?

It wouldn't link my CC information without my name matching. So if I logged into the DCL website I couldn't go to the Castaway Club link. It wouldn't take me anywhere. I would get an error that would tell me that my name did not match my CC ID # or something to that effect.

I could get to a specific cruise by manually entering the reservation and birthday information but I couldn't get to my CC Cruise list or CC information.

 

[Four Swampers]

My name is exactly the same. Card, profile & actually. Still no luck

Did you call DCL and ask them to spell your name for you as they have it in their system? We have had times where everything is perfect, then the DCL system updates, perhaps adding a space after "Mc", which then leaves our website information different than DCL system information. Try calling them to match all of your website profile information to their system information.

 

[Sunseeker17]

Peachygreen...exactly my issue. I can get in to everything else but when I click on the CC link at the top of the page, I get a red message telling me my number is invalid. The most frustrating part is that Disney IT has no solution to the problem...they say "just keep trying, one time you might actually get in"...very helpful, NOT!

 

[holula]

It wouldn't link my CC information without my name matching. So if I logged into the DCL website I couldn't go to the Castaway Club link. It wouldn't take me anywhere. I would get an error that would tell me that my name did not match my CC ID # or something to that effect.

I could get to a specific cruise by manually entering the reservation and birthday information but I couldn't get to my CC Cruise list or CC information.

The same happened to me - I used to have the same issue. After several emails, I discovered Disney had no hyphen in my name on the reservation but did on the CC account. They fixed it for me.