Hello,
I have been a lurker here for some time, but now with the closing of POFQ, it has brought me out of the woodwork.
All of this happened to us last year when we booked to stay at POFQ only to find it was closed during our stay, we reluctantly transferred to CBR as Virgin Holidays made it clear this was our only option, except of course to cancel all together.
Well, 2 weeks before our holiday CBR shut down and up to 3 days before we flew to Florida we had no idea which hotel we were staying at, talk about STRESS!
And now all of this is happening again.....
I emailed Virgin Holidays as soon as I heard the news from the fantastic DIS boards, with no reply and after speaking to numerous people, numerous times who knew nothing about POFQ closing.
I received a letter today from Virgin Holidays stating that they have automatically moved us to CS! without even notifying us! rang this morning LIVID and spoke to another clueless woman and stated that this holiday is kind of a romantic break away from everyday life and we don't want to stay at a big sprawling resort, and how much would it cost to stay at the next smallish resort which is WL and could we upgrade using our £300 ($450) waterview room charge we already paid for. She came back to me stating that it would be another £631 ($800) EACH to transfer to WL ( 0n top of the £3900 the holiday already cost!)
Sorry I know I am going on a bit, but this is such a bloody mess!
So it looks as though it is either CS or cancel,
by the way we are on holiday from Oct. 27th to Nov. 12.
Phoning Virgin Holidays again on Monday to have a rant, keep all fingers crossed for me!
Cheers!
Ella