k5xs
DIS Veteran
- Joined
- Oct 11, 2007
- Messages
- 713
Just booked a trip for mid-September. As we are Annual Passholders, we booked room-only reservations.
Cast Member who assisted us was terrific, and she encouraged us to immediately make theme park reservations, as "They disappear quickly."
Well, we tried, and we couldn't. Called (hour-long wait) and were politely informed that as our Annual Passes don't expire until late August (before our trip), we will be unable to make park reservations until we renew our passes. So I said "No problem, let me renew them right now."
Nope. "You can't renew an Annual Pass until 60 days prior to expiration." That will put us competing for theme park reservations much closer to our trip.
I sent an email to Guest Services, and three days later heard back. Amidst a lot of polite language was their answer "We understand that the system seems unfair, however, we cannot allow guests to do an early renewal at this time."
I get it that changing a policy is likely complicated, but it sure seems they would want to get the early renewals if for no other reason than to take care of guests under the circumstances. More, I can't help but think they would want additional cash flow now instead of 60 days from now.
Bummed.
(Edited to remove date calculation error that GatorLisa was kind enough to point out.)
Cast Member who assisted us was terrific, and she encouraged us to immediately make theme park reservations, as "They disappear quickly."
Well, we tried, and we couldn't. Called (hour-long wait) and were politely informed that as our Annual Passes don't expire until late August (before our trip), we will be unable to make park reservations until we renew our passes. So I said "No problem, let me renew them right now."
Nope. "You can't renew an Annual Pass until 60 days prior to expiration." That will put us competing for theme park reservations much closer to our trip.
I sent an email to Guest Services, and three days later heard back. Amidst a lot of polite language was their answer "We understand that the system seems unfair, however, we cannot allow guests to do an early renewal at this time."
I get it that changing a policy is likely complicated, but it sure seems they would want to get the early renewals if for no other reason than to take care of guests under the circumstances. More, I can't help but think they would want additional cash flow now instead of 60 days from now.
Bummed.
(Edited to remove date calculation error that GatorLisa was kind enough to point out.)
Last edited: