We just returned from a 5-night stay at OKW (We own at BCV.) Let me preface this by saying we've never had a negative room experience since becoming owners in 2003.
We had booked a studio and were given one on the main floor. When we arrived, we found a huge sopping wet area right in front of the refrigerator. Thinking it was just leaking, we put a towel over it. The towel proceeded to soak up a horrible brown liquid. The tub in the bathroom had not just a drip but a steady stream of water running out that we couldn't turn off. The round window in the bathroom and wall area had slimy mold in it.
On day 2, my husband went to the front desk to tell them about everything...they said they would have maintenance and housekeeping out to fix everything. That night we got back from the park, to find a "second" large wet spot in the middle of the room, also brown liquid! Not sure if something had been spilled by housekeeping or if the carpeting was that dirty, that anything that got wet, turned brown! The room had been cleaned but nothing else fixed.
The next morning, my husband went back down to the front desk to ask what had been fixed and to let them know about the second wet spot. They were surprised no one had contacted us to tell us what had been done, apologized profusely and told us they were moving us into a 2-bedroom unit for the remainder of our stay and were giving us back our points for the first two nights!
The staff couldn't have been nicer about making sure our vacation was a success! The fact that they listened to our concerns and took action above and beyond, reminded me why we love vacationing at Disney so much!
We had booked a studio and were given one on the main floor. When we arrived, we found a huge sopping wet area right in front of the refrigerator. Thinking it was just leaking, we put a towel over it. The towel proceeded to soak up a horrible brown liquid. The tub in the bathroom had not just a drip but a steady stream of water running out that we couldn't turn off. The round window in the bathroom and wall area had slimy mold in it.
On day 2, my husband went to the front desk to tell them about everything...they said they would have maintenance and housekeeping out to fix everything. That night we got back from the park, to find a "second" large wet spot in the middle of the room, also brown liquid! Not sure if something had been spilled by housekeeping or if the carpeting was that dirty, that anything that got wet, turned brown! The room had been cleaned but nothing else fixed.
The next morning, my husband went back down to the front desk to ask what had been fixed and to let them know about the second wet spot. They were surprised no one had contacted us to tell us what had been done, apologized profusely and told us they were moving us into a 2-bedroom unit for the remainder of our stay and were giving us back our points for the first two nights!
The staff couldn't have been nicer about making sure our vacation was a success! The fact that they listened to our concerns and took action above and beyond, reminded me why we love vacationing at Disney so much!
Thanks for posting!
