I wanted to let everyone know that my upgrade using point and and rate increase issue was resolved by the Swan and Starwood. After not hearing from the Starwood rep. for 6 hours, I called the Swan/Dolphin reservations directly. Akiko (sp) answered and took my number. Called Starwood to inquire. The rate structures are different for the two systems. When Akiko called me back, she told me to call Starwood and do the point upgrade, then calll her back and she would give me the original rate on the reservation. I did just as she requested and then called her back. Not 5 minutes after Akiko had taken care of the rate issue, I received the call from Starwood. They had talked to the hotel and taken care of the issue!! I told the Starwood rep. what I had done. About 5 minutes after we completed our conversation, the Starwood rep. called me again because she had called the Swan back to confirm that I was set. And at this time she noticed that I had a second reservation, beginning on the second day of my stay. She wanted to confirm that this wasn't a mistake! I told her how much I appreciated her call, and that the second reservation was not a mistake.
Now, I am ready for my stay. I had planned all along to use my points for the club level upgrade, and request a balcony room at check in. (Right now we are not on the 12th. floor, because king rooms were all that was available).