Must Call to Cancel? I am deaf

[Angel Ariel]

Way above a reasonable accommodation.

Sign language interpreters are actually explicitly listed as auxiliary aids/services under the effective communication requirements of the ADA.

Interpreters are not the only available option. Of course there are other methods that would constitute effective communication, and Disney has no excuse for this particular situation given the multitude of ways they could provide it. But the ADA does explicitly state sign language interpretation is a reasonable accommodation.

 

[OurBigTrip]

Sign language interpreters are actually explicitly listed as auxiliary aids/services under the effective communication requirements of the ADA.

Interpreters are not the only available option. Of course there are other methods that would constitute effective communication, and Disney has no excuse for this particular situation given the multitude of ways they could provide it. But the ADA does explicitly state sign language interpretation is a reasonable accommodation.

It can be but it doesn’t have to be if another accommodation is available. And I would be surprised if any court ruled that it’s reasonable to force a company to set up a video system and have an ASL interpreter available all the time just in case it’s needed when other accommodations can meet the need.

 

[Angel Ariel]

It can be but it doesn’t have to be if another accommodation is available. And I would be surprised if any court ruled that it’s reasonable to force a company to set up a video system and have an ASL interpreter available all the time just in case it’s needed when other accommodations can meet the need.

This really isn't anything different than what I said - I indicated up front that of course there are other options. I said nothing about forcing a company to use it. Just that it has been identified as one possible reasonable accommodation. It wouldn't have to be all the time - they could have select identified hours advertised on the site when the service would be available, for example (which is in line with how they handle ASL interpreters for shows in the parks - specific, select, planned times, not every showing).

The main point the OP has made is valid - they should have better accommodations, whatever they choose them to be, for deaf people needing to interact with reservations.

 

[OurBigTrip]

This really isn't anything different than what I said - I indicated up front that of course there are other options. I said nothing about forcing a company to use it. Just that it has been identified as one possible reasonable accommodation. It wouldn't have to be all the time - they could have select identified hours advertised on the site when the service would be available, for example (which is in line with how they handle ASL interpreters for shows in the parks - specific, select, planned times, not every showing).

The main point the OP has made is valid - they should have better accommodations, whatever they choose them to be, for deaf people needing to interact with reservations.

I can't figure out why you are consistently so intent on arguing points that no one made...no one ever said that ASL interpreters aren't a valid auxiliary service? You knew very well that when I said it was way above a reasonable accommodation, that I was applying to it to this particular situation, and not saying that ASL interpreters aren't, in some cases, a reasonable accommodation.

But please, have at it.

 

[Angel Ariel]

I can't figure out why you are consistently so intent on arguing points that no one made...no one ever said that ASL interpreters aren't a valid auxiliary service? You knew very well that when I said it was way above a reasonable accommodation, that I was applying to it to this particular situation, and not saying that ASL interpreters aren't, in some cases, a reasonable accommodation.

But please, have at it.

I don't understand why you take adding to discussion as arguing? In fact I tried to explicitly indicate I wasn't arguing by saying in my initial post that of course there are other options and asl wasn't the only one.

The intent you're ascribing to me isn't what I'm coming to this with.

 

[Mirabell Rose]

I can't figure out why you are consistently so intent on arguing points that no one made...no one ever said that ASL interpreters aren't a valid auxiliary service? You knew very well that when I said it was way above a reasonable accommodation, that I was applying to it to this particular situation, and not saying that ASL interpreters aren't, in some cases, a reasonable accommodation.

But please, have at it.

Your remark, ‘way above a reasonable accommodation’, was incorrect, inaccurate, and downright wrong. It was also no help whatsoever to the person who posted the problem. It seems you have a grudge against reasonable accommodations, infer that you have the know of the deaf community when you remark ‘all the deaf people I know have TTY’ and that you are a legal expert when you remark about court rulings. If you have so much knowledge, use it to help the person who posts the problem, not to argue.

 

[OurBigTrip]

Your remark, ‘way above a reasonable accommodation’, was incorrect, inaccurate, and downright wrong. It was also no help whatsoever to the person who posted the problem. It seems you have a grudge against reasonable accommodations, infer that you have the know of the deaf community when you remark ‘all the deaf people I know have TTY’ and that you are a legal expert when you remark about court rulings. If you have so much knowledge, use it to help the person who posts the problem, not to argue.

Think what you want, as that is, of course, your right.

But I stand by my opinion that is is way above a reasonable accommodation to expect Disney to set up a video capability for their reservation system and have ASL interpreters on stand-by when there are perfectly acceptable - and legal - accommodations they could provide to the deaf community in addition to what they already provide.

I’m making no assumptions about how prevalent TTY use is in the deaf community writ large, but I DO know what it is for the deaf people that I know. YMMV.

I’m all for reasonable accommodations as required by law; I’m most decidedly not for expecting Disney or any other entity to go beyond what is expected when doing so negatively impacts operations and experiences for everyone else.

Again, YMMV.

 

[Evita_W]

It can be but it doesn’t have to be if another accommodation is available. And I would be surprised if any court ruled that it’s reasonable to force a company to set up a video system and have an ASL interpreter available all the time just in case it’s needed when other accommodations can meet the need.

Actually, in the OPs case, a reasonable accommodation would be to allow for cancellation online and I could see a court ruling that way.

 

[OurBigTrip]

Actually, in the OPs case, a reasonable accommodation would be to allow for cancellation online and I could see a court ruling that way.

I agree 100%.