Military Salute tickets amidst COV-19

subtchr

DIS Veteran
Joined
Dec 31, 2005
I also wrote an email to Disney this morning and received a shockingly quick response. While polite it was the same of what we have received in the past and appears they feel their hands are tied with their contract. I’ve included my email and what was received below

...
I understand your frustration, but I feel differently about their response.

You write that it appears "they feel their hands are tied with their contract." I certainly have not read the terms of that contract, nor would I likely understand them if I had. But I don't think they would mention that if it were not binding.

The price increase from year to year is typically $15-25. Add even $25 to each ticket you have, and you are still paying about half what other guests, even those who bought through UT or Costco or any of the other vendors you mentioned. To me, paying that difference would not be a hardship.

I imagine that you feel it's more the principle of it all rather than the actual amount of the payment. And I can respect that, even though I approach it with a different perspective. In this unprecedented time, I have chosen to give Disney the benefit of the doubt, that they are between a rock and a hard place trying to remain a viable business and provide a safe experience for their guests. It's such a fluid situation that in the end, who knows, the policy may change again anyway.
 

Mzpalmtree

DIS Veteran
Joined
Dec 27, 2018
I understand your frustration, but I feel differently about their response.

You write that it appears "they feel their hands are tied with their contract." I certainly have not read the terms of that contract, nor would I likely understand them if I had. But I don't think they would mention that if it were not binding.

The price increase from year to year is typically $15-25. Add even $25 to each ticket you have, and you are still paying about half what other guests, even those who bought through UT or Costco or any of the other vendors you mentioned. To me, paying that difference would not be a hardship.

I imagine that you feel it's more the principle of it all rather than the actual amount of the payment. And I can respect that, even though I approach it with a different perspective. In this unprecedented time, I have chosen to give Disney the benefit of the doubt, that they are between a rock and a hard place trying to remain a viable business and provide a safe experience for their guests. It's such a fluid situation that in the end, who knows, the policy may change again anyway.
Thanks for your take. I appreciate it. It is the principle of the situation that matters to me. I agree the cost difference is nominal per ticket, but there are so many other factors. As I stated in the email so many things can change from year to year. For us personally, it means we are stuck with two tickets that can not be used because the people we purchased them for cannot commit to go next year. That’s not an extra $10-25 per ticket. That’s a $600 loss for us. I know others are in situations to lose more. We have tried to see if we can change the tickets to another name and have been stonewalled. It really should not be this hard. I just wanted to post my email and Disney’s response so that others could understand their stance from the contractual obligation and know that we just need to keep trying to work through the local base offices and SOG.
 

subtchr

DIS Veteran
Joined
Dec 31, 2005
We have tried to see if we can change the tickets to another name and have been stonewalled. It really should not be this hard. I just wanted to post my email and Disney’s response so that others could understand their stance from the contractual obligation and know that we just need to keep trying to work through the local base offices and SOG.
I do appreciate you posting your email and the response! That is good information.

As for transferring the ticket to someone else, you have always been able to do that, for an unused ticket. If the ticket is not yet linked to MDE, it's transparent, just assign it when you decide to go. If it IS already linked, then you have to add whoever you are linking it to to your Friends and Family list on MDE, and then transfer the ticket.
 
  • Mzpalmtree

    DIS Veteran
    Joined
    Dec 27, 2018
    I do appreciate you posting your email and the response! That is good information.

    As for transferring the ticket to someone else, you have always been able to do that, for an unused ticket. If the ticket is not yet linked to MDE, it's transparent, just assign it when you decide to go. If it IS already linked, then you have to add whoever you are linking it to to your Friends and Family list on MDE, and then transfer the ticket.
    Thanks (😊). I knew you could reassign tickets, but I wasn’t sure if you were actually allowed to do that for these military tickets since you have to provide the people’s names they were purchased for at the point of purchase (at least with SOG).
     

    bach63

    Earning My Wings
    Joined
    Jun 21, 2015
    Now I am confused. I had posted earlier in the thread that I had received the same auto response stating SOG had suspended ticket sales. Today, I received an email with a price sheet and order form, and the following statement on the cover letter:

    ”Please submit your order in the next couple of days we will do our best to process your order before Disney asks us to stop selling tickets.”

    Going to give it a shot and see what happens.
     

    ZOOMAMA

    Mouseketeer
    Joined
    May 16, 2008
    FWIW, I had emailed SOG last week requesting to purchase Disney Military Salute tickets, within hours I received an out-of-office response. Shortly after I received an email with the price lists and order forms. I returned my order form via email on Thursday, 28 May. This afternoon I received an email stating:
    "Your email has been received. A ticket clerk will contact you as soon as possible.
    This is a system generated email. Please do not reply."

    About twenty minutes after I received this email, a SOG representative called me for shipping and payment information. I have already received FedEx tracking information.
     

    bach63

    Earning My Wings
    Joined
    Jun 21, 2015
    FWIW, I had emailed SOG last week requesting to purchase Disney Military Salute tickets, within hours I received an out-of-office response. Shortly after I received an email with the price lists and order forms. I returned my order form via email on Thursday, 28 May. This afternoon I received an email stating:
    "Your email has been received. A ticket clerk will contact you as soon as possible.
    This is a system generated email. Please do not reply."

    About twenty minutes after I received this email, a SOG representative called me for shipping and payment information. I have already received FedEx tracking information.
    Thanks for the info. Maybe there is hope!
     
  • matheke

    DIS Veteran
    Joined
    Dec 18, 2001
    Now I am confused. I had posted earlier in the thread that I had received the same auto response stating SOG had suspended ticket sales. Today, I received an email with a price sheet and order form, and the following statement on the cover letter:

    ”Please submit your order in the next couple of days we will do our best to process your order before Disney asks us to stop selling tickets.”

    Going to give it a shot and see what happens.
    Me too. I just got this at 1:20 Pm.

    Dear Guest,

    At this time ticket sales for Walt Disney World Resort theme parks has been suspended. Tickets are available for Universal Orlando, SeaWorld Orlando and LEGOLAND Florida as well as several smaller venues. Please visit our website for updates.


    Sincerely,

    The Attractions Sales Team
     

    Leigh L

    DIS Veteran
    Joined
    Oct 8, 2019
    I had the same response from SOG. I also called MWR/ITT at NAS Jax (where I have purchased before) and was told although they are getting ready to reopen, all Disney ticket sales are suspended. We have resort reservations for November, but had not purchased our tickets yet. Waiting to see what happens.
    Thanks for the info. Maybe there is hope!
    Can I ask when did you send your original email to SOG? (I'm hopeful now too that we might get a response to my request to change my 4-day to 6-day tickets)
     

    bach63

    Earning My Wings
    Joined
    Jun 21, 2015
    Can I ask when did you send your original email to SOG? (I'm hopeful now too that we might get a response to my request to change my 4-day to 6-day tickets)
    Original sent on May 29, and immediately received the auto response. Received the email with order form and price list today (June 1). I returned my order form today and again received the auto response. I’ll post if I receive anything else.
     

    Leigh L

    DIS Veteran
    Joined
    Oct 8, 2019
    Original sent on May 29, and immediately received the auto response. Received the email with order form and price list today (June 1). I returned my order form today and again received the auto response. I’ll post if I receive anything else.
    Thank you! That gives me an idea of what their response window is right now.
    Hope you hear back quickly :)
     
  • dmband

    DIS Veteran
    Joined
    May 7, 2011
    The problem with “getting future credit” is that you can almost guarantee SoG and bases in general will not upgrade and you will have to do it directly AT Disney. Thus wasting time standing in line and more importantly, having no way to book fp+ when they become available again
     

    P'colaBeachBum

    Go 'Noles!
    Joined
    Dec 31, 2010
    The problem with “getting future credit” is that you can almost guarantee SoG and bases in general will not upgrade and you will have to do it directly AT Disney. Thus wasting time standing in line and more importantly, having no way to book fp+ when they become available again
    And possibly paying tax on it.
     

    dmband

    DIS Veteran
    Joined
    May 7, 2011
    It doesn’t show on the desktop, but if you look on the actual app, go down to the lower right where the three lines are and select “Tickets and Passes” from the menu, it should display each of your tickets on a sliding rotation with number of days used and expiration date. View attachment 498289
    Thanks for the tip
    AND great news for my SnS tix, they say they expire 12/31/30, as does my remaining “non expiring” ticket listed on my account. I’ll take that issue up down the road if need be but as of now I guess the only tix I need to worry about are the Salute ones as they still say 12/18/20
     

    sailored

    Mouseketeer
    Joined
    Jul 5, 2014
    If we apply these tickets towards next years salute offer. Does that mean we won’t be able to make fast passes in advance? Putting us at a disadvantage if the fast pass system comes back? I don’t feel like that’s very fair to have to wait to exchange the tickets in person.
     

    plutorules

    Shawn in Alaska
    Joined
    Feb 2, 2010
    Hi!

    We have a reservation for the Grand Californian at Disneyland using DVC points for next week (June 9th). I was told when I called DVC they are cancelling reservations 1 week out.

    We bought 4 3-day park hoppers through ITT on the base (we're AF). I bought them Feb 21st using our income tax refund money! We were going, and Covid wasn't really a thing for anyone at the time.

    Fast forward to today - our ticket office is tied to Outdoor Rec, and I saw they had limited hours, but posted on Facebook to email ticket refund inquiries to an address. Emailed. He came back with :

    I can attempt to facilitate a return on your tickets. Because your tickets are more than 90 days old, I am unable to return them online. They must be submitted to AFCTP (Air Force Central Ticket Program) in San Antonio for processing, which will take them out of my hands. AFCTP will then let me know when your funds can be refunded to you from Travis ODR.
    Since tickets are not usually returnable, this may take some time, as the process for this is brand new. I have been advised by AFCTP to let you know that delays should be expected. A normal refund comes back within 1-2 billing cycles so this may take longer.
    Apologies for the process but we are all in new territory here.
    Thanks and stay safe out there!



    So I sent him over the tickets, and the receipt (which thankfully they put in the envelope) and he's going to submit. We're just thankful the refund process exists because although we all hope Disney would do the right thing, they could say "they're non refundable". And as a family, we can't use them this year.

    If you have tickets and were looking for refunds, maybe now's the time to reach out! Hope this helps somebody!
     

    matheke

    DIS Veteran
    Joined
    Dec 18, 2001
    Just received this today. If you need tickets I would hurry. I also got an "out of office" reply when I sent in my order form.

    Dan



    We will sell Disney tickets through June 8th. Please note that all ticket sales are final.

    We would like to offer you the opportunity to order your attraction tickets in advance of your arrival; it’s as easy as 1, 2, 3…. Here’s what you need to do:

    1. Attached you will find an Order Form and our current price lists. Please note ticket prices and entitlements are subject to change without notice.

    2. Complete your order form to include the required original signature and email to advancedtickets@shadesofgreen.org or fax to (407) 824-2100 or mail your form to P.O. Box 22789 Attn: Attraction Sales, Orlando, FL 32830-2789..

    3. Once your order has been received and reviewed, you will receive a call from one of our ticket agents to process your order and to answer any questions you may have.

    4. Your order will be sent via FEDEX to the address you provide. Packages must be signed for and cannot be sent to P.O. Box addresses.

    5. Once you receive your package you will be able to log on to “MyDisneyExperience.com” and reserve up to 3 FastPass+ selections per day 30 days in advance of your arrival.

    We look forward to seeing you soon.

    Sincerely,
    The Attraction Sales Team
     

    dmband

    DIS Veteran
    Joined
    May 7, 2011
    Just received this today. If you need tickets I would hurry. I also got an "out of office" reply when I sent in my order form.

    Dan



    We will sell Disney tickets through June 8th. Please note that all ticket sales are final.

    We would like to offer you the opportunity to order your attraction tickets in advance of your arrival; it’s as easy as 1, 2, 3…. Here’s what you need to do:

    1. Attached you will find an Order Form and our current price lists. Please note ticket prices and entitlements are subject to change without notice.

    2. Complete your order form to include the required original signature and email to advancedtickets@shadesofgreen.org or fax to (407) 824-2100 or mail your form to P.O. Box 22789 Attn: Attraction Sales, Orlando, FL 32830-2789..

    3. Once your order has been received and reviewed, you will receive a call from one of our ticket agents to process your order and to answer any questions you may have.

    4. Your order will be sent via FEDEX to the address you provide. Packages must be signed for and cannot be sent to P.O. Box addresses.

    5. Once you receive your package you will be able to log on to “MyDisneyExperience.com” and reserve up to 3 FastPass+ selections per day 30 days in advance of your arrival.

    We look forward to seeing you soon.

    Sincerely,
    The Attraction Sales Team
    Hmm, good news for those needing tix, if it is true.
    However, not sure how much faith I would have in the persons response when we know there are 0 FP+ options
     

    Ladyfish77

    DIS Veteran
    Joined
    Apr 28, 2015
    Interesting that they will sell tickets until June 8. I'm stuck with deciding whether to buy one Salute ticket now and hope we actually go on our scheduled trip in November (three of us, two of us have tickets already) or wait it out and hope I can purchase a ticket at a later date for the 3rd member if we actually decide to take the trip. I think I'll probably wait, as I'm really not sure whether we'll actually go on the trip since I won't go if everything is still so limited. Just not worth the cost. OTOH, having a a trip with potentially smaller crowds is very appealing. Decisions, decisions!
     

    elovell

    Mouseketeer
    Joined
    Mar 7, 2008
    Thanks for your take. I appreciate it. It is the principle of the situation that matters to me. I agree the cost difference is nominal per ticket, but there are so many other factors. As I stated in the email so many things can change from year to year. For us personally, it means we are stuck with two tickets that can not be used because the people we purchased them for cannot commit to go next year. That’s not an extra $10-25 per ticket. That’s a $600 loss for us. I know others are in situations to lose more. We have tried to see if we can change the tickets to another name and have been stonewalled. It really should not be this hard. I just wanted to post my email and Disney’s response so that others could understand their stance from the contractual obligation and know that we just need to keep trying to work through the local base offices and SOG.
    I don't think the name on the ticket matters at all. Last year my husband ended up not being able to go, so my sister ended up using his ticket. As long as you have the military member there to activate them, I think you will be fine to use them for someone else in your party if you can get someone else that wants to go.

    I have reservations in July at SOG & had waited to buy tickets to see what happened. Now I'm wondering if I'm going to be out of luck on buying tickets & should cancel & switch to Universal or whether they'll go ahead & sell them since I have a room reservation 🤷‍♀️
     





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