MaxPass / Digital Fastpass - Discussion Thread

[sleepymouse]

The change from paper FPs to them being loaded onto park tickets and linked to park tickets was done in preparation for MaxPass, right? I think this makes sense. So my assumption would be that it is all FPs are coming down the same pipeline. Return times should be the same at FP machines and on your phone with MaxPass. I would also surmise that if you have MaxPass you can use your phone or visit distribution machines. Just my two cents.

 

[NorthernCalMom]

Return times should be the same at FP machines and on your phone with MaxPass. I would also surmise that if you have MaxPass you can use your phone or visit distribution machines. Just my two cents.

I guess those are the big questions. Sitting on pins & needles here, eagerly awaiting tomorrow's reports from folks in the parks...

 

[idle]

So we're a day out and I haven't seen any updates yet to the DL App (for iOS at least) which would include MaxPass functionality.

It would seem prudent to have at least updated it a day before...ya know, in case of any hiccups.

 

[Davin_Felth]

The Android version got an update yesterday, but the release notes said it was for bug fixes. I don't see any way to link existing tickets in the app yet. I'm guessing there'll be another release tonight.

 

[Winnowill]

My iPhone app has been telling me that it's no longer going to be supported after 8/14 and that I need to update it. The last update was pushed on 7/13.

 

[Jperiod]

Seems there is a 30 min delay before getting the next FP today?

 

[dina444444]

Seems there is a 30 min delay before getting the next FP today?

That started on Friday. It becomes null if you use the FP you just grabbed.

 

[Jperiod]

That started on Friday. It becomes null if you use the FP you just grabbed.

Ugh, thanks! We were still waiting for the time to pass. I even asked a cm working the machine! Well now I know for the rest of the day!

 

[NorthernCalMom]

I even asked a cm working the machine!

This board is like a Disney park strategy think tank. It never ceases to amaze me how much more the collective Dis-brains know than the individual cast members...

 

[twodogs]

I just don't see how that would work. And if it is the case that would be a bummer for me. I would like to purchase Max Pass just for my AP for the photo benefit. But I need the FP return times to be the same so that we can pull the other ones for the rest of the family. It doesn't make sense for some to be for Max Pass. What if it's a heavy Max Pass day and all the Max Pass FP run out before the regular FP? Again that just sounds bizarre and confusing.

Don't know how much this clarifies it, but this is on the MaxPass page on the DLR site:

"An experience that does not have FASTPASS availability at a physical FASTPASS service machine will not be available using the Disney MaxPass feature. FASTPASS selections for entertainment may not be available, and the FASTPASS selections available through Disney MaxPass are subject to change without notice."

 

[idle]

Well here's another update:

https://disneyparks.disney.go.com/b...-maxpass-coming-july-19-to-disneyland-resort/

 

[TrentRyan]

They've definitely been making changes on the backend without actual app updates. I can now see my Premier AP under My Passes which was never supported before. I'd imagine the changes are all server side.

 

[Lesley Wake]

Just a heads up, MaxPass is supposed to be automatically included with Premier passes. But Disney IT is having issues associating them properly with the accounts on the app. You may need to call/email to get it taken care of!

 

[onlyoneash]

Just watch the new maxpass instruction video. The end says "it's just that easy"

I literally laughed

Kinda doesn't seem "just that easy" There are still a lot of questions not answered.

It's fine though, because this forum will answer them way before Disney will. Feel bad for people walking into this whole thing tomorrow blind.

 

[Baptist]

My iPhone app has been telling me that it's no longer going to be supported after 8/14 and that I need to update it. The last update was pushed on 7/13.

Same thing happening to me. Then, I go to update and there is not an update to be had.

 

[alvernon90]

Just watch the new maxpass instruction video. The end says "it's just that easy"

I literally laughed

I did the same thing. There is one thing I want to know about this system -- how to link tickets to the app if the tickets were not purchased with the app -- and when the video got to that part it just didn't show the app at all. The phone disappeared.

This is not going to be "that easy" at all. I think tomorrow is going to be something of a nightmare. Hopefully it will be sorted out by the time we get there on Friday.

 

[Baptist]

I've wondered how on Earth Disney's IT systems will be able to handle all the hits on their system every morning at rope drop. Maybe they are hoping this will space things out just a bit? But honestly, I think it's a huge marketing mistake. If people get into the park and get a lot done in the first couple hours without MaxPass, I can see a fair number of them deciding to just let it go for that day.

I'm sure Disney's IT infrastructure can handle rope drop. Just look at a football game, there are 100,000 people in one location accessing the internet. I was at the Cub's victory rally, with 2 million other people. Nobody was getting internet service. Your point is valid, but I'm sure they tested it.

 

[DDhunter]

Can you use both MaxPass and pull Fast passes the old fashioned way? I'm not saying double up on them, just when your window is open can you get paper FastPass or once you are locked into MaxPass is that all you can use?

And, I agree with above poster, after watching that video, I laughed because it doesn't look "easy."

 

[Winnowill]

Can you use both MaxPass and pull Fast passes the old fashioned way? I'm not saying double up on them, just when your window is open can you get paper FastPass or once you are locked into MaxPass is that all you can use?

And, I agree with above poster, after watching that video, I laughed because it doesn't look "easy."

Word is that, no, once you're locked into MaxPass, you cannot pull FPs at the machines. Which is a problem if the phone you're using to access MaxPass with goes down. I suppose you can log into your account with someone else's, but still. If it's just me and DD, I'm the only one with a smartphone.

 

[Kiwigirls]

[QUOTE="alvernon90, . There is one thing I want to know about this system -- how to link tickets to the app if the tickets were not purchased with the app -- and when the video got to that part it just didn't show the app at all. The phone disappeared.
.[/QUOTE]

It says that you can link those tickets by scanning the barcode on the back of the ticket with the app. Hopefully that means it is quite straightforward.