Lots of Business Dress CMs

[Lyricallie]

Hi guys, at WDW now and having a great time! However I've noticed loads more Business dress CMs in the park and around ASMu where I'm staying. I'm really nosy so I was wondering if people knew why here are so many more about?

We noticed them giving a tour to a big group of people in Typhoon Lagoon yesterday too!

Definitely more than 2014 when I was last here or maybe they're just more noticeable?

Thoughts?

 

[jtwibih]

Bob Chapek is in town. My wife said she thought she saw him at Yak & Yeti the other day. That's probably why everyone is dressed up.

 

[rteetz]

Bob Chapek is in town. My wife said she thought she saw him at Yak & Yeti the other day. That's probably why everyone is dressed up.

Yes he's been in town for the Invictus games and other things.

 

[zaccaglin]

Bob chapek, as well as with the management shake down a few months back, managers and leaders are supposed to be in more guest areas and less backstage areas.

 

[rteetz]

Bob chapek, as well as with the management shake down a few months back, managers and leaders are supposed to be in more guest areas and less backstage areas.

I like that. I just wish the actual executives were in the parks more like Chapek and Iger.

 

[zaccaglin]

I like that. I just wish the actual executives were in the parks more like Chapek and Iger.

Yeah our closing leader is out in front of the kingdom every night assisting with the guest que during firework exit. Have also seen my former leaders doing more "table touching" in the restaurants. When Iger is on property I've yet to see him spend much "time in the parks".

 

[rteetz]

Yeah our closing leader is out in front of the kingdom every night assisting with the guest que during firework exit. Have also seen my former leaders doing more "table touching" in the restaurants. When Iger is on property I've yet to see him spend much "time in the parks".

Exactly Iger is never spotted in the parks, even Chapek is a rare occurrence. One thing about Eisner was he was in the parks and still does come to the parks.

 

[zaccaglin]

Exactly Iger is never spotted in the parks, even Chapek is a rare occurrence. One thing about Eisner was he was in the parks and still does come to the parks.

Yep, I've seen Iger and chapek backstage a few times. Chapek on stage once. Eisner I haven't seen personally but have seen that he's been in the parks the last few years.

 

[lockedoutlogic]

Throw some dirt on it

 

[AngiTN]

I like that. I just wish the actual executives were in the parks more like Chapek and Iger.

I worked for the corporate headquarters for Tractor Supply Stores a few years ago. They called it the Store Support Center.
The company policy at that time was every employee at Corporate, from the top executive down, were required to work a week in the retail stores every year.
I always thought that was a great idea and feel many other businesses would benefit from having all executives in the trenches, so to speak.

 

[rteetz]

I worked for the corporate headquarters for Tractor Supply Stores a few years ago. They called it the Store Support Center.
The company policy at that time was every employee at Corporate, from the top executive down, were required to work a week in the retail stores every year.
I always thought that was a great idea and feel many other businesses would benefit from having all executives in the trenches, so to speak.

I really wish top executives were in the parks more.

 

[Tekneek]

I really wish top executives were in the parks more.

And not having a VIP entourage around them. Executives should buy tickets, make FP+ and ADR selections, and stand in queues like everybody else. That way they can understand what the experience of their customer is really like. I understand that not every executive cares about the customer in that way, but I suspect a lot of things would be better if they did. I've had the pleasure of working for several CEOs that would take shifts in call centers, work in the operations center, shipping rooms and warehouses, without a blink. I worked for an ISP where the CEO would call into the regular support lines if he had problems, because he wanted to know what the experience would be like for any customer in the same situation (although he could have easily called his choice of individuals in the company to have any problem handled immediately).

 

[rteetz]

And not having a VIP entourage around them. Executives should buy tickets, make FP+ and ADR selections, and stand in queues like everybody else. That way they can understand what the experience of their customer is really like. I understand that not every executive cares about the customer in that way, but I suspect a lot of things would be better if they did. I've had the pleasure of working for several CEOs that would take shifts in call centers, work in the operations center, shipping rooms and warehouses, without a blink. I worked for an ISP where the CEO would call into the regular support lines if he had problems, because he wanted to know what the experience would be like for any customer in the same situation (although he could have easily called his choice of individuals in the company to have any problem handled immediately).

Heck I'd just like it if they were in the parks more period. I don't care if they get VIP'd around because I wouldn't expect much less.

 

[wilkeliza]

The higher ups don't go in the parks often because they know they aren't getting the same treatment as the normal guest and they can't really tell what is wrong when that is the case. Meg Crofton told us that from my CP meeting with her. I know she isn't with the company any more but she told us she wished she could go in the parks and try to experience it as a normal guest to figure out what needs to be fixed but as soon as she would scan her CM ID at the gate someone would radio to another department that Meg Crofton had entered and by the time she made it to the emporium all of the MK knew she was there and was on their best behavior. She did say she often would pop into the resorts since she didn't have to scan anything there and would dress as normal and non-business as possible to check on things.

 

[TheMaxRebo]

And not having a VIP entourage around them. Executives should buy tickets, make FP+ and ADR selections, and stand in queues like everybody else. That way they can understand what the experience of their customer is really like. I understand that not every executive cares about the customer in that way, but I suspect a lot of things would be better if they did. I've had the pleasure of working for several CEOs that would take shifts in call centers, work in the operations center, shipping rooms and warehouses, without a blink. I worked for an ISP where the CEO would call into the regular support lines if he had problems, because he wanted to know what the experience would be like for any customer in the same situation (although he could have easily called his choice of individuals in the company to have any problem handled immediately).

It would be cool if they then filmed it for an "undercover boss" type show

Guess the name "undercover tourist" is taken though

 

[Tekneek]

Meg Crofton told us that from my CP meeting with her. I know she isn't with the company any more but she told us she wished she could go in the parks and try to experience it as a normal guest to figure out what needs to be fixed but as soon as she would scan her CM ID at the gate someone would radio to another department that Meg Crofton had entered and by the time she made it to the emporium all of the MK knew she was there and was on their best behavior...She did say she often would pop into the resorts since she didn't have to scan anything there and would dress as normal and non-business as possible to check on things.

Everybody knew when Walt would show up, but that didn't mean broken procedures/attractions/etc suddenly fixed themselves. Bad show is hard to hide, no matter who has suddenly shown up.

 

[rteetz]

Everybody knew when Walt would show up, but that didn't mean broken procedures/attractions/etc suddenly fixed themselves. Bad show is hard to hide, no matter who has suddenly shown up.

Bad show was less occurring in Walts days. That's when they would shut an attraction mid day to fix it. Now you have to schedule a refurb months in advance so people can plan around it.

 

[zaccaglin]

I worked for the corporate headquarters for Tractor Supply Stores a few years ago. They called it the Store Support Center.
The company policy at that time was every employee at Corporate, from the top executive down, were required to work a week in the retail stores every year.
I always thought that was a great idea and feel many other businesses would benefit from having all executives in the trenches, so to speak.

Disney does do there own form of this at holidays and other peak times, it's called Cross U. I got the honor of teaching and working with Dan Cockerell (MK Vice Pres.) to work counter at a QSR back in our studio days. Unfortunately some of the higher higher ups don't do Cross U that I've seen. http://disneyatwork.com/2012/04/disneys-cross-u/

 

[IronFozzie]

And not having a VIP entourage around them. Executives should buy tickets, make FP+ and ADR selections, and stand in queues like everybody else. That way they can understand what the experience of their customer is really like. I understand that not every executive cares about the customer in that way, but I suspect a lot of things would be better if they did. I've had the pleasure of working for several CEOs that would take shifts in call centers, work in the operations center, shipping rooms and warehouses, without a blink. I worked for an ISP where the CEO would call into the regular support lines if he had problems, because he wanted to know what the experience would be like for any customer in the same situation (although he could have easily called his choice of individuals in the company to have any problem handled immediately).

I'm not sure if Disney does a process like this, but I know at Universal some of the managers in various departments will be scheduled shifts where they dress in normal clothing and walk the parks like a normal Guest would. After they have to write up a report and it gets sent to upper management for review.

 

[loves to dive]

The past few times I've been there we have noticed more of the CMs in business attire walking around. They always had those sticks you pick up trash with in their hands. Both my son and I commented on a: how hot they must have been in those suits/ties and if women panty hose and b: how weird it looked seeing them with the sticks. Mind you, we never saw one actually use one so we assumed it was a requirement.