rseeb
DVC Member Since 2001
- Joined
- Sep 26, 2013
- Messages
- 99
Just returned from a short stay at the BC and I have to say I am surprised about the bad press it has been getting lately the grounds are in great shape along with the reno'd pools. The rooms do show there age but remind you of all the memories that have been made over the years. However, the resort was very peaceful and relaxing so you do not hear must foot traffic in the hallways (even for the race this weekend).
I do worry about the staff in the lobby though when you checkin. I understand that Disney has made a big investment in its college program lately and are replacing many full time staff. This was apparent when we checkin since all the people at the front desk were college students. I am for providing these young adults work experience and grooming them for potential futures with disney, but they need to have some adult supervision. There were 12 people behind the desk and many of them were standing around talking to each other will the line got longer and longer. I am sure they were well staffed for the race participants checking in but having them stand talking to each other just did not sit will with the people in line. A supervisor would have been nice to get them moving along. This did not ruin the experience but does change the perception of the legendary service we expect from Disney, and a main point in why we purchased.
I had a similar experience with the Beaches and Cream Ice Cream. This is a tradition when ever we visit we make a trip to get a banana split. Well the the place is not very big but they do pack the people in the place. When we visited they had 3 waiter/waitresses, 2 kids at the to go area, one cook, one bartender, and 5 girls I guess making the ice cream items (actually one girl did everything). Well the wait staff was fantastic and were much older than the rest of the kids are waiter had been there 18 years. They working their rear ends off and were struggling to keep up with bussing tables and getting orders out. As happens often 5 tables get up at the same time to leave. Well the five girls the bar tender and the carryout kids standing around talking and making jokes while the tables just sit their with dirty dishes. Never did anyone offer to help bus any table and the wait staff got to them when they made sure all their customers were taken care of. what really got me was when the five people eating got up from the bar the guy responsible for that area continued to talk and left the bar full of empty dishes. Once again no adult supervision. Finally a manager came out and he was not a student, but my wife and I laughed since he was so young that he was probably a grad student. Well I figured he would right the ship but he just went to the girls and talked with them and then walked back out again. Like I said the experience was not ruined because of "Bill" our waiter.
Disney needs to get a hold of this program and provide better training or more adult supervision in my opinion before its legendary serve takes a hit. Wow that is enough for today!
I do worry about the staff in the lobby though when you checkin. I understand that Disney has made a big investment in its college program lately and are replacing many full time staff. This was apparent when we checkin since all the people at the front desk were college students. I am for providing these young adults work experience and grooming them for potential futures with disney, but they need to have some adult supervision. There were 12 people behind the desk and many of them were standing around talking to each other will the line got longer and longer. I am sure they were well staffed for the race participants checking in but having them stand talking to each other just did not sit will with the people in line. A supervisor would have been nice to get them moving along. This did not ruin the experience but does change the perception of the legendary service we expect from Disney, and a main point in why we purchased.
I had a similar experience with the Beaches and Cream Ice Cream. This is a tradition when ever we visit we make a trip to get a banana split. Well the the place is not very big but they do pack the people in the place. When we visited they had 3 waiter/waitresses, 2 kids at the to go area, one cook, one bartender, and 5 girls I guess making the ice cream items (actually one girl did everything). Well the wait staff was fantastic and were much older than the rest of the kids are waiter had been there 18 years. They working their rear ends off and were struggling to keep up with bussing tables and getting orders out. As happens often 5 tables get up at the same time to leave. Well the five girls the bar tender and the carryout kids standing around talking and making jokes while the tables just sit their with dirty dishes. Never did anyone offer to help bus any table and the wait staff got to them when they made sure all their customers were taken care of. what really got me was when the five people eating got up from the bar the guy responsible for that area continued to talk and left the bar full of empty dishes. Once again no adult supervision. Finally a manager came out and he was not a student, but my wife and I laughed since he was so young that he was probably a grad student. Well I figured he would right the ship but he just went to the girls and talked with them and then walked back out again. Like I said the experience was not ruined because of "Bill" our waiter.
Disney needs to get a hold of this program and provide better training or more adult supervision in my opinion before its legendary serve takes a hit. Wow that is enough for today!
I was concerned about check in experience at AKV Jambo because I read some negative comments. We had a small "glitch" with MB's and the staff at AKV was very eager to help. 
So the question is, do I have to learn text messaging short hand???
