Still need to catch up from last night, but I wanted to circle back on my (so far) very frustrating interactions with Chase on the 1099 error issue. All Twitter support came back with was a number to call for the 1099 department. I recommend skipping this step and going right to CS. The first time I called in to the 1099 department, I was cut off in the middle of explaining my issue. The second time I called in, I explained the issue and then was told that the person in the 1099 department could only see a copy of my 1099 and had no access to information on the detail behind it. Completely useless!! He then transferred me to CS who made me repeat my issue and then spent several minutes "researching." Turns out what he was doing was adding up the dollar value of refunds credited to my CF due to returns. What?!? I explained to him that if the 1099 related to points earned on purchases that were later reversed, then I need about 50,000 more points in my account to be made whole! That stumped him. He decided he needed to transfer me to a "specialist". I again had to give background on my issue. The specialist did indicate that she has had a number of calls on this issue. She also indicated she saw no redemptions or other points activity on my CF that would warrant a $500 1099. Sadly, her only course of action was to open an investigation into the issue that can take up to 30 days. She also suggested I call back in 2-3 weeks to follow up and gave me the direct number to her department. So frustrating to speak with 4 people this morning and end up with essentially no resolution. The 30 days really isn't an issue for me since I file on extension every year, but I doubt it is going to make those who want to file sooner happy. Needless to say, Chase Support heard all about my frustration with the lack of customer service via several Tweets this morning.