I just don't understand

[TisBit]

I just checked out of a Marriott timeshare on Hilton Head Island, and they did something like this.

On check-out morning, they left an envelope on the door that included the bill, and a card to fill out if there were any minor problems that needed attention. You were then supposed to hang the card on the door when you left which would then be an indication to housekeeping that the room had been vacated.

I agree I would be more likely to do this. Quite honestly, I don't want feel like calling maintenance and telling them about little problems, I feel I am being nit picky. I have burnt out lights all over my house, they don't bug me until I can't see anymore

And I really really don't like that Murphy's Law means that maintenance WILL show up at the most inconvenient time, when I am taking a nap, my kids are taking a nap or I am in the shower....I just know its going to happen .

And on top of all that, I would be really really irritated if they didn't come fix it, then I would have felt that I wasted my time and I would get worked up about and make a bigger issue, so I just don't want to go there.

The letter at check out solves all of my problems....30 seconds to fill it out, about the same time as the call, or less. Plus i don't have to talk to anyone..haha. They will show up when I am not there, its the other peoples problem now and if it doesn't get fixed, I never know the better and the other people can call if it bugs them.

 

[crisi]

Yes but how do you know the last guest did not report it until check out and maintance did not get to fix it before you check in. Doubt they put a room out of service for light bulbs.

I never leave an valuables out because you never know if someone needs to access you room for repair.

Denise in MI

Maybe they do come in, I don't want them in any more than necessary when I or my stuff is in the room.

 

[crisi]

I guess I just don't see taking 30 seconds to push a button on the phone and say "I'm in room ### the light is burnt out in the bedroom could you please have it replaced." As an inconvience.

Of course I also strip the bed and take out the trash usually and call housekeeping if we are leaving very early so the next guest can get in sooner.

I think I spend more time choosing a dessert at dinner that it takes to report some of these things.

Denise in MI

We do all of this. But if maintenance doesn't come up between the time we vacate the room and the time you check in, you get to deal with maintenance in your room, not us. It isn't the phone call that is inconvienent, its maintenance coming to the room when my kids are asleep, or when I'm wearing my nightgown, or when we are out of the room and not expecting housekeeping (because we don't get it) and have left the electronics out, or the "you'd get in trouble with the SEC if they got out" documents lying on the table that my husband was working on.

 

[dburg30]

Thanks for the opinions!!! For ME though, I'd rather submit a card than take time out of my Vaca. to report MINOR repairs that are needed.

Arent you taking time out doing either one? And I cant believe that either in the PM or AM before you head out for the day that you dont have a couple of minutes to make a call and not be taking time out of your vacation.

 

[Dee77]

I agree with the OP. The concept of letting it be known that a problem (minor OR major) exists is for the benefit of all DVC owners. I just won't specify which method I choose to inform the CM's of said problems, since that appears to be a hot topic here

 

[BEASLYBOO]

Something major, I report ASAP. Minor things, I make a list on the provided paper and and I take it to the MS when I check out. Hopefully, it stands a better chance of getting addressed.

 

[kikiq]

Something major, I report ASAP. Minor things, I make a list on the provided paper and and I take it to the MS when I check out. Hopefully, it stands a better chance of getting addressed.

That's what we do. When the internet wouldn't connect at BWV, we called immediately (my DH and DDs were getting frantic, work and school deadlines). After a 15 minutes telephone call with tech, they sent someone up to check it out. Took awhile to fix, but was done the first day. That same trip we had a "wonky" back burner on the stove. Reported that at the end of our trip along with some minor things to the front desk with a list.

Our first DVC to SSR, we had a few minor things that we reported at the end of the trip. Handed a list to the CM and she put our name, circled the room number and handed it to the desk supervisor.

 

[dburg30]

I agree with the OP. The concept of letting it be known that a problem (minor OR major) exists is for the benefit of all DVC owners. I just won't specify which method I choose to inform the CM's of said problems, since that appears to be a hot topic here

I would say that we should make sure to report any problems at all, big or small. Big ones, of course, right away so you dont suffer during your stay. Minor ones, just a list that gets to the proper people so that minor stuff, doesnt grow to major stuff..

 

[La2kw]

On several threads lately the discussion as been about repairs. A few of the responses stated they have had issues but not enough to bother calling. I just don't understand why not take 2 minutes and call. Shouldn't we as owners take some responsibility to let them know needed repairs. I doubt if housekeeping turns on every light so why not report a burnt out bulb or other repair problems.

What am I missing?The call center must think I am a pain if they keep a record of calls.


Mods feel free to move was not sure where to put it.

Denise in MI

I agree! We all need to make sure our units are in good repair. We certainly can't rely on Disney to do it. They can barely handle proper housekeeping. I always check everything out and call maintenance right away with any problems. They are usually prompt about taking care of things right away. I make sure of it. It shouldn't be seen as an inconvenience by members. We should give Disney a chance to fix things and make them right, rather than doing nothing.

 

[La2kw]

Thanks for the opinions!!! For ME though, I'd rather submit a card than take time out of my Vaca. to report MINOR repairs that are needed.

There are no cards. A quick phone call to report a problem would save the next person from having to do it.

 

[La2kw]

We always call, anyone that gets our room after we leave get a room that does not need repairs.

Same with us.

 

[Cee]

I've been exchanging through RCI for almost 10 years now and many of the resorts I've stayed at have an inventory/repair checklist on the counter upon entering the unit. They ask that you make sure everything is there that is supposed to be there and any repairs that need to be made, etc. Then they request that you hand the checklist in within 24 hours of your arrival. On several occasions I found things missing, one time the coffeemaker didn't work and it was a way of letting the Front Desk know without feeling like I was complaining. I liked the idea.

 

[dianeschlicht]

I've been exchanging through RCI for almost 10 years now and many of the resorts I've stayed at have an inventory/repair checklist on the counter upon entering the unit. They ask that you make sure everything is there that is supposed to be there and any repairs that need to be made, etc. Then they request that you hand the checklist in within 24 hours of your arrival. On several occasions I found things missing, one time the coffeemaker didn't work and it was a way of letting the Front Desk know without feeling like I was complaining. I liked the idea.

This is the best idea I've seen on this thread! I like that idea because it puts the responsibility on those of us who use the resort rather than those who are supposed to clean the resort. I'm quite sure housekeepers aren't going to notice if there is a utensil or small appliance missing or if there is a light bulb burned out etc. Making the guest turn it in within 24 hours of check IN is a great idea!