PrincessShmoo
DIS veteran
- Joined
- Feb 12, 2009
- Messages
- 55,603
We're expecting an important package. We were notified that it was shipped 6/10. Put the tracking number in and it says "Apartment # missing". We don't live in an apartment. We live in a house. So I call UPS because it says they're "trying to resolve the issue with the receiver". Am told I need tracking number or number off the attempted delivery receipt. There's no attempted delivery receipt. Any way, they say they will hold it at the facility until 6/18 and then return it to sender. And how am I to know that?
If I hadn't called them, it would be gone. When I asked who determines that an apartment number is necessary, he said "the driver". Well, this has happened before. There is a large condo complex when you first turn onto our street, but behind that, it's all houses. He asked are you sure there's no floor number or anything. I said, "no, we all have our own house numbers, mailboxes". I also pointed out this has happened before. They need to retrain their drivers that just because there's condos when you first turn down the street, doesn't mean it's ALL condos.
As it is I can't pick it up until Monday. Yes, the UPS office is open today (Saturday) BUT not for pickups.
If I hadn't called them, it would be gone. When I asked who determines that an apartment number is necessary, he said "the driver". Well, this has happened before. There is a large condo complex when you first turn onto our street, but behind that, it's all houses. He asked are you sure there's no floor number or anything. I said, "no, we all have our own house numbers, mailboxes". I also pointed out this has happened before. They need to retrain their drivers that just because there's condos when you first turn down the street, doesn't mean it's ALL condos.
As it is I can't pick it up until Monday. Yes, the UPS office is open today (Saturday) BUT not for pickups.