I am freaking out SOS

[DonMacGregor]

We currently have just under 300 points at BRV and have stayed at CCV multiple times and did like it (the Lodge is our favorite resort). For us though, the layout of the rooms (particularly the galley kitchens), as well as how crowded and loud the main lobby can get are the biggest negatives on CCV, more or less offsetting the longer contracts (especially given our ages). We like the separation offered by BRV, the larger rooms, the lobby and Carolwood Pacific room, Sturdy Branches, the more rustic feel, and the quiet pool with bar service from Geyser.

As for age, the BRV building is actually 6 years newer than the main lodge, and after a full rehab cycle, for us it makes no difference that they did the CCV conversion in 2017, because until just this last year, the interiors of the BRV rooms were actually newer. We did briefly contemplate adding on at CCV, solely for the longer contract, but that would mean selling our BRV, and that was a no-go.

 

[Girlstar30]

For those that have been following my story, I requested a new, more experienced guide to close out our purchase so there wouldnt be any further issues. Well guess who they gave me. My old guide that we toured with that I ditched for this new guide when we told him we would buy direct from him as soon as our year hit Not awkward at all

 

[ClaraOswald]

Was this a guide you liked or didn't like? I remember you telling me the name of one you didn't like (and I think that one ended up being the guide who sold to us since our actual guide was out of town.)

 

[cruisehopeful]

Somehow I missed the part where you switched guides during the purchase, I think? I know you met a guide at VDH and she offered to sell you a contract and you changed the contract a few times. Is that the guide that you switched away from? If so, what was the reason for the switch? Do you know which one gets the commission?

 

[Girlstar30]

Was this a guide you liked or didn't like? I remember you telling me the name of one you didn't like (and I think that one ended up being the guide who sold to us since our actual guide was out of town.)

We really liked him and would have bought from him but he told us that we couldnt purchase until March 28th and when the guide we purchased with offered to get it started for us two months earlier we went with her

 

[Girlstar30]

Somehow I missed the part where you switched guides during the purchase, I think? I know you met a guide at VDH and she offered to sell you a contract and you changed the contract a few times. Is that the guide that you switched away from? If so, what was the reason for the switch? Do you know which one gets the commission?

Yes I switched away from her because theres one last hurdle that is a big deal and that is switching from cash to financing. I want to make sure nothing goes wrong.

On top of that I felt awkward with her after a slightly heated conversation where I called her out on things she promised me and then her telling me thats what her leaders told her and just a lot of finger pointing and me having to call MS to figure things out myself and relaying to her how to do her job aka communicating to her what she needs to send to her regional manager after conversing with MS and I thought it was ridiculous that as the purchaser I was acting as the middle man between these two departments.

In the end, Disney made it right but it wasnt without a huge amount of stress and headache. My direct purchase was by far the most stressful dvc purchase ive ever made which is the only purchase I thought was actually going to fall through. Imagine that.

Basically I do not trust that the final transaction will be a smooth process with no issues if we continued with this guide. And I do not trust the answers to any questions I may have of what to expect from here. Im not sure who gets the commission. I feel like it should be split three ways between the two guides and myself.

 

[cruisehopeful]

It seems like DVC has more of the BS type salespeople nowadays who say anything to make a sale. It's unfortunate.

On my cruise a couple weeks ago, the DVC desk was a lot more pushy than my prior cruise. On my prior cruise, the guide at the desk heard me the first day when I said I wasn't interested in buying points and she remembered me every day and gave me my gifts, no problem. On the cruise this month, I didn't even go to the desk every day because I didn't want to argue with them about my need for points each visit. That might be on me because I said I might add someday, but not anytime soon vs. saying there's no way in hell I'm ever going to add.

 

[ClaraOswald]

I really think we lucked out because the guide we met at VDH in December was so nice and not pushy at all. I'm sad we didn't actually purchase from him. But the guide we dealt with over the phone for purchase was also super nice and helpful and double checked the numbers and whatnot. It was a breeze compared to the waiting/stress of when we purchased resale.

 

[Girlstar30]

It seems like DVC has more of the BS type salespeople nowadays who say anything to make a sale. It's unfortunate.

On my cruise a couple weeks ago, the DVC desk was a lot more pushy than my prior cruise. On my prior cruise, the guide at the desk heard me the first day when I said I wasn't interested in buying points and she remembered me every day and gave me my gifts, no problem. On the cruise this month, I didn't even go to the desk every day because I didn't want to argue with them about my need for points each visit. That might be on me because I said I might add someday, but not anytime soon vs. saying there's no way in hell I'm ever going to add.

100% absolutely. This is what ive learned from my experience and I wanted to share it so other people dont go through this.

Who your guide is and the amount of experience they have is important, especially for unique situations. This guide that i went no contact with lol comes from a timeshare background of working at different timeshares (i dont remember if she said Wyndham or Marriott) but it was apparent from the start that this was just a sale with the goal of selling as many points as possible without careful consideration of what the buyers (myself and my wife) goals were.

Whether they were lies being told along the way purposely or a lack of knowledge, I'll never know. My guide now has answered all of my questions with professionalism, timely, and with Disney themeing sprinkled throughout I am blown away by how easy it is to ask a question and get a correct answer. My old guide was insisting and pressuring me to close earlier because than we agreed to because she was going on a cruise. I cringed asking my guide now if the agreed upon date was going to be honored and he said absolutely it will be and fully explained that the resigning of documents will be first and will not affect payment with dates for me to know what to expect and everything. I now fully realize this pressure for me to close earlier was completely unnecessary and just for the other guides convenience. I was starting to get pissed again because this is just so easy now and how it could have been, but I stopped. I am just greatful I am in capable hands now. In conclusion I have realized that all of this could have been avoided with a guide that has worked for DVC longer and cares about Disney and the happiness of their members.

California to me has especially been guilty of the pushy timesharesy sales guides and perhaps because they dont sell as much as WDW, it is obvious that the leadership on the top does not run this as a well oiled machine like ive noticed in Florida.

Dealing with them just didnt feel like the Disney im used to and leaving me in the dark again for a couple of weeks was just another way that I feel things could have been done differently. I was beginning to wonder if anyone was going to contact me or if I had to go looking for a new guide myself I find it telling that I asked for a more experience guide and better experience without issues and Florida took over.

 

[ClaraOswald]

100% absolutely. This is what ive learned from my experience and I wanted to share it so other people dont go through this.

Who your guide is and the amount of experience they have is important, especially for unique situations. This guide that i went no contact with lol comes from a timeshare background of working at different timeshares (i dont remember if she said Wyndham or Marriott) but it was apparent from the start that this was just a sale with the goal of selling as many points as possible without careful consideration of what the buyers (myself and my wife) goals were.

Whether they were lies being told along the way purposely or a lack of knowledge, I'll never know. My guide now has answered all of my questions with professionalism, timely, and with Disney themeing sprinkled throughout I am blown away by how easy it is to ask a question and get a correct answer. My old guide was insisting and pressuring me to close earlier because than we agreed to because she was going on a cruise. I cringed asking my guide now if the agreed upon date was going to be honored and he said absolutely it will be and fully explained that the resigning of documents will be first and will not affect payment with dates for me to know what to expect and everything. I now fully realize this pressure for me to close earlier was completely unnecessary and just for the other guides convenience. I was starting to get pissed again because this is just so easy now and how it could have been, but I stopped. I am just greatful I am in capable hands now. In conclusion I have realized that all of this could have been avoided with a guide that has worked for DVC longer and cares about Disney and the happiness of their members.

California to me has especially been guilty of the pushy timesharesy sales guides and perhaps because they dont sell as much as WDW, it is obvious that the leadership on the top does not run this as a well oiled machine like ive noticed in Florida.

Dealing with them just didnt feel like the Disney im used to and leaving me in the dark again for a couple of weeks was just another way that I feel things could have been done differently. I was beginning to wonder if anyone was going to contact me or if I had to go looking for a new guide myself I find it telling that I asked for a more experience guide and Florida took over.

Can I ask who your current guide is? Just curious if it could be the same as mine.

 

[Girlstar30]

I really think we lucked out because the guide we met at VDH in December was so nice and not pushy at all. I'm sad we didn't actually purchase from him. But the guide we dealt with over the phone for purchase was also super nice and helpful and double checked the numbers and whatnot. It was a breeze compared to the waiting/stress of when we purchased resale.

Yes you lucked out. The three guides ive met in California have all been timesharesy (two confirming they were just hired and from a timeshare background) and didnt seem to care for Disney. One actually told me she wouldnt buy dvc believe it or not

 

[Girlstar30]

Can I ask who your current guide is? Just curious if it could be the same as mine.

Adam Rebensdorf. Amazing guy.

 

[ClaraOswald]

Ah. Haven't met him. Mine is named Rob Gleason and he was super nice. Used to work for DVC in Florida before coming to CA.

 

[Girlstar30]

Ah. Haven't met him. Mine is named Rob Gleason and he was super nice. Used to work for DVC in Florida before coming to CA.

Sounds familiar, I will probably see him eventually this year