Post all SW questions concerns, etc. here...

[TheOneWithTheTriplets]

I absolutely hate the new system because one loses their seats. I wish you could update your ticket with the lower price and not have to worry about trying to get your seats back. I’m eating points because I don’t want the possibility of losing my preferred seats in a flight that’s filling up. I hope they tweak the system so seats don’t disappear. I have a hard time walking so I need the closer seat. I deliberately upgraded to the Priority card so I could select my seat….I want to KEEP it when I adjust my ticket to save points!! (I know a lot of you have been able to get your seats back but that “not knowing for sure” is what is stopping me from trying.)

Didn't someone up these say they could do it for you on the phone where your seats stay held?

I don't mind moving and moving back, so I haven't bothered. It's in the back of my head that someone here said they called to get the points back without changing the seats.

 

[han22735]

I absolutely hate the new system because one loses their seats. I wish you could update your ticket with the lower price and not have to worry about trying to get your seats back. I’m eating points because I don’t want the possibility of losing my preferred seats in a flight that’s filling up. I hope they tweak the system so seats don’t disappear. I have a hard time walking so I need the closer seat. I deliberately upgraded to the Priority card so I could select my seat….I want to KEEP it when I adjust my ticket to save points!! (I know a lot of you have been able to get your seats back but that “not knowing for sure” is what is stopping me from trying.)

I agree its harder now but we just did this. Change to the cheaper flight...get the points back...pick new seats then immediately after modify back to the seats we had before. Took 2 minutes.