We talked to our guide and said we wanted in on the 11th, and we received our paper work on the 19th. Just about a week. I would call and check if you don't receive your paperwork today. I know that they are really bogged down, since so many people are trying to get in... we just bought 200 points, and we're toying around with the idea of adding another 100 points before prices go up in June - is anyone ever truly happy with the number of points they own???