Hotel confirmation

[diskids2]

I have a quick question...maybe someone hear has some knowlege about this.

If a hotel sends you a confirmation with a certain rate, do they have to honor that rate at check in?

If the hotel sends a confirmation with a certain rate, and then emails or calls (basically contacts you) within one week of your arrival and indicates that they made a mistake on the rate, do they still have to honor the rate?

 

[Luv2Roam]

I would look at the fine print on the conformation. It very well may read something about subject to change, or something along those lines.
One would think a confirmation is a legal document where specific items or services are promised. But from personal experience I found out different.

 

[FireDancer]

I have a quick question...maybe someone hear has some knowlege about this.

If a hotel sends you a confirmation with a certain rate, do they have to honor that rate at check in?

If the hotel sends a confirmation with a certain rate, and then emails or calls (basically contacts you) within one week of your arrival and indicates that they made a mistake on the rate, do they still have to honor the rate?

Sounds like bait and switch to me. If they made a mistake they should honor it. Back in my younger days I used to work at Circuit City. If we had an item marked with a price lower then it should be (usually a sale tag wasn't removed) we would honor the lower price. It might be that you need to escalate the problem to a manager. It might be the person you talked to either doesn't have the authority to honor a lower price or they made the mistake and want to take care of it without getting caught.

I can't say they legally have to honor the price but I have never had anyone not honor a price on a hotel room, and I do travel a bit.

 

[Luv2Roam]

I think too it all may depend on the circumstances. Although knowing any company their legal dept has covered their bases.
But was the confirmation a matter of them not providing what they stated? Or an obvious under billing?
Just from various posts on the Dis, actually a hotel does not even have to guarantee a room. I have read posts where guests have booked one hotel, only to be sent down the road to a sister hotel. Even Disney is known to send guests to one of their other resorts.
And I have read on the Dis where rooms were booked on a wholesale website, and then the hotel went under or changed to a entirely different resort who will not honor what was booked and paid for.

 

[krnlmustrd]

How off is the rate? Is it a few bucks? Or an obvious error in pricing?

 

[diskids2]

This is the situation.

We go to a popular summer destination (not in Florida or California) every year. We have been going for twenty years. About 5 years ago, I had a bad experience making a reservation and was given the name of the executive assistant to make any and all future reservations which I have been doing since with no issues at all.

Each year I am offered a managers rate because of my loyalty (their idea..not mine...but even so I appreciate it alot!). This year the executive assistant and I were emailing back and forth and I was offered a rate of $259 per night plus I could use my AAA card for an additional 10% discount upon check in. The normal rate is $299. I thought this was great so I told her to book it.

I got (through email) confirmations for two rooms for the two nights at the rate of $176.34. My first reactions was YIPPEEEEEE. My second reaction was this must be wrong..

So I called the executive assistant and told her what I got and sure enough she said it was a mistake and she would look into it and call me back.

Four hours later she called me back (pretty quick by my standards...this is why I love dealing with her ). She told me that they would be correcting my confirmation and resending it to me with the correct rate. She also told me that "the reservation system" would have caught such a large difference in rate and it would have been "flagged" within the week and someone would have contacted me anyway. She did however, thank me for pointing it out to me several times.

For my honesty , I am also being given seven (7) one day adult passes for the park that we will be visiting which is about a value of $350 at park entrance.

The reason for the post, was entirely my curiosity regarding the confirmation. I would have never expected them to honor the $176 rate, but was interested in knowing if anyone had any thoughts on it.

In the long run, I ended up saving more money and more important...they still have a loyal customer!