Just finished our family's trip to Disney World. It was sort of a mixed bag. But here is some of our experiences.
Yacht Club- Beautiful location. Loved the storage and room set up there. The first room we were assigned was in really poor shape, including mold in the shower. The front desk reassigned us and the second room was fine. Housekeeping is what it is. Our room was refreshed once in 6 days. Housekeeping told us to call with what we needed and to leave trash and towels in the hall. It was typically picked up quickly. It was annoying and tiresome to have to continue to call for things that should be taken care of. The limited menu options at the restaurants were also disappointing. I was glad we had groceries delivered and requested a microwave. Made eating less inconvenient.
Bus service- Abysmal for Magic Kingdom. First day , first bus didn't show until 8:15 for a 9am opening. We didn't get through the turnstiles until 8:40. 2nd day at MK, same thing, ditched the line at 7:40. Made it to the castle at 8:20. Busses for AK were normal.
Wait times- App couldn't be trusted. It seems its used to shift crowds around in afternoon and evening. Sometimes its accurate with headliners, but you're better off trusting your eyes. Pirates line would often be walk on while the wait time was listed as 40 minutes. Also saw this on Splash, Small World, and Barnstormer. Maybe its to try to encourage people to shop instead of getting in line? Who knows.. I definitely spent less time shopping, just generally felt like there was less browsing time, trying to make sure the kids rode everything they wanted with higher waits.
Overall there were highs and lows, this trip seemed less personal, less service than past trips. Partly due to covid staffing, but partly due to everything being done on your phone. Its started to feel like we were vacationing in a crowded airport. Not sure if it is something we will repeat.