We leave Wednesday and will be taking my mother who injured her knee last week. She went to Dr today and got cortisone injection which may help (but may not) and received orders to take it easy...but it's Disney! We're staying at BCV and I want to request a room on the ground floor close to the Epcot entrance. I've never requested a room before - in the past I think it was ok to fax but I vaguely recall that being frowned upon. Any tips? I've honestly never cared much about my room - just happy as could be to be there - but want to make this trip as easy as I can on Mom. How do I make the room request?