Has Anyone Tried to Use Points from Their Resale Contract to Book at Restricted Resorts (Riviera, Fort Wilderness, etc.)?

[DCL58]

Oh yeah that's true too. I do remember seeing some threads where members were moved to different resorts and to the hotel side instead of the DVC side

We had this happen. Booked one night poly lake view before a cruise. Got to the room and the inconsiderate people next door were having a party on the balcony - including a speaker playing loud music. Instead of making them stop, the front desk moved us to the grand Floridian in a cash room. The grand Floridian was so empty of paying customers that they let us pick the room we wanted. It was amazing.

 

[AstroBlasters]

Did you quote the wrong response of mine? I was talking specifically about during a refurb in that one. It does make sense that they would have to have 100% of the rooms normally up for booking.

But are you also saying that they also DONT pull rooms out of the booking program when they do refurbs? Because I swear I have always read that they do. Because way more than 2% of the resort may be closed at a time for a refurb and that would cause a lot of problems and members that need to be moved

Yes, they 100% pull rooms out of inventory for refurb.

That’s how @ehh keeps us all up to date!

 

[Sandisw]

I was saying this within the context of the poster that was offered a 2-bedroom at Riviera even though they have restricted-use points, implying that even DVC can’t bend the restrictions when it suits them. So if there’s unplanned maintenance, they might not be able to put a resale owner into OKW. They might have to find a direct owner to bump. Or they’d simply offer a room on the hotel side. But it does seem like they have one less tool available to help in those situations.

You are taking about two different things. In the case of the poster here, it wasn’t about an emergency. It was about a CM not realizing the poster had a restricted contract because of the glitch in the system and so they put it on hold because owners are having problems booking.

What happened was the supervisor followed the rules and didn’t book it because the poster had restricted points.

DVC absolutely can move a RiV resale owner elsewhere because they have a lot of their own points to use to do that…or they can move them to a cash room…if the room they are assigned has an issue the day of check in.

Just like they did for owners who had banked points that expired in 2020 because of the closure. Points could not be banked a second time so what DVC did is give owners their points to use instead once that owner’s points actually expired.

Point is that if someone has to be moved due to emergencies . any owner, even one with restricted points can still be moved because DVC had to r ability to make it happen.

 

[Sandisw]

Did you quote the wrong response of mine? I was talking specifically about during a refurb in that one. It does make sense that they would have to have 100% of the rooms normally up for booking.

But are you also saying that they also DONT pull rooms out of the booking program when they do refurbs? Because I swear I have always read that they do. Because way more than 2% of the resort may be closed at a time for a refurb and that would cause a lot of problems and members that need to be moved

I didn’t realize you were talking about when a resort was undergoing a refurb.

Sorry about that.

 

[VGCgroupie]

Happened to me on my last trip. Got bumped from a Grand Villa to a club level Presidential Suite.

They can bump me to that suite whenever they want….

They can bump me to something superior but not from RIV to OKW

 

[Girlstar30]

You are taking about two different things. In the case of the poster here, it wasn’t about an emergency. It was about a CM not realizing the poster had a restricted contract because of the glitch in the system and so they put it on hold because owners are having problems booking.

What happened was the supervisor followed the rules and didn’t book it because the poster had restricted points.

DVC absolutely can move a RiV resale owner elsewhere because they have a lot of their own points to use to do that…or they can move them to a cash room…if the room they are assigned has an issue the day of check in.

Just like they did for owners who had banked points that expired in 2020 because of the closure. Points could not be banked a second time so what DVC did is give owners their points to use instead once that owner’s points actually expired.

Point is that if someone has to be moved due to emergencies . any owner, even one with restricted points can still be moved because DVC had to r ability to make it happen.

She actually knew it was a brand new resale contract that hadn't even processed yet that she put the hold on for so I really don't see how a cm could not know that new resale contracts are restricted, but maybe she promised this without really having the authority to do so because she wanted to i have no clue why

 

[DCL58]

Nope, wasn't referring to anyone specifically.

You're new here. This kind of stuff pops up EVERY time there is a glitch of some sort in the system. Been like that for years.

Actually not new here. Lost my old DIS account, long story and had to start over. Yes, we have been DVC members almost 20 years - experienced multiple glitches in real time over the years. Maybe we have been extremely lucky, but DVC has always made things right for us when the glitch was their fault.

 

[DonMacGregor]

Actually not new here. Lost my old DIS account, long story and had to start over. Yes, we have been DVC members almost 20 years - experienced multiple glitches in real time over the years. Maybe we have been extremely lucky, but DVC has always made things right for us when the glitch was their fault.

Again, we're not talking about the people who might be innocent victims of another dreaded Disney IT glitch. We're talking about people doing something they know they should not do (and shouldn't be able to do), then getting righteously indignant when the scheme falls apart.

I’ll just refer you back to the multiple VGC fiascos of several years ago which were actually not dissimilar. You had people who were regulars on these boards, relatively sophisticated and knowledgeable owners, well aware of how many rooms are at VGC and how difficult the rooms are to book (many with multiple wait lists), seeing a flood of “available” rooms appear out of nowhere in every room category, and rushing to make reservations. People who knew full well that dozens of available rooms didn’t just materialize out of thin air at a resort that has, what, 50-something villas in lock-off configuration total?

I never said Disney wouldn't try to "fix" any improperly booked reservations. Yes, Disney tried to find solutions to the VGC glitches (starting with “the pause”), but with limited available "solutions" at hand when the overbooking was discovered, plenty of people grumbled at the options offered (like moving to a standard hotel room with no points refunded, moving from a deluxe resort to a moderate, or offering to find new dates for the reservations).

There was no small number of people on here and on other social media bellyaching about the lousy response by MS, sometimes in the very same thread or Facebook posting where they had earlier been crowing about getting one over on DVC and how DVC was going to have to fix it if it turned out the resort was overbooked (because they knew for a fact that the resort would be overbooked). "If it turns out the resort is overbooked, then they'll just have to move me or figure something out."

I guess I don't see it as DVC needing to make things "right" for someone who deliberately did things "wrong". Sure, the "glitch" is absolutely Disney's fault, but if you try to pull a fast one, figuring you can work the system and make a reservation you know you're not entitled to in the first place, then just how "right" do you need to be made?

 

[Mle8308]

Again, we're not talking about the people who might be innocent victims of another dreaded Disney IT glitch. We're talking about people doing something they know they should not do (and shouldn't be able to do), then getting righteously indignant when the scheme falls apart.

I’ll just refer you back to the multiple VGC fiascos of several years ago which were actually not dissimilar. You had people who were regulars on these boards, relatively sophisticated and knowledgeable owners, well aware of how many rooms are at VGC and how difficult the rooms are to book (many with multiple wait lists), seeing a flood of “available” rooms appear out of nowhere in every room category, and rushing to make reservations. People who knew full well that dozens of available rooms didn’t just materialize out of thin air at a resort that has, what, 50-something villas in lock-off configuration total?

I never said Disney wouldn't try to "fix" any improperly booked reservations. Yes, Disney tried to find solutions to the VGC glitches (starting with “the pause”), but with limited available "solutions" at hand when the overbooking was discovered, plenty of people grumbled at the options offered (like moving to a standard hotel room with no points refunded, moving from a deluxe resort to a moderate, or offering to find new dates for the reservations).

There was no small number of people on here and on other social media bellyaching about the lousy response by MS, sometimes in the very same thread or Facebook posting where they had earlier been crowing about getting one over on DVC and how DVC was going to have to fix it if it turned out the resort was overbooked (because they knew for a fact that the resort would be overbooked). "If it turns out the resort is overbooked, then they'll just have to move me or figure something out."

I guess I don't see it as DVC needing to make things "right" for someone who deliberately did things "wrong". Sure, the "glitch" is absolutely Disney's fault, but if you try to pull a fast one, figuring you can work the system and make a reservation you know you're not entitled to in the first place, then just how "right" do you need to be made?

Agree 110% , it works both ways!

 

[Tatebeck]

Again, we're not talking about the people who might be innocent victims of another dreaded Disney IT glitch. We're talking about people doing something they know they should not do (and shouldn't be able to do), then getting righteously indignant when the scheme falls apart.

I’ll just refer you back to the multiple VGC fiascos of several years ago which were actually not dissimilar. You had people who were regulars on these boards, relatively sophisticated and knowledgeable owners, well aware of how many rooms are at VGC and how difficult the rooms are to book (many with multiple wait lists), seeing a flood of “available” rooms appear out of nowhere in every room category, and rushing to make reservations. People who knew full well that dozens of available rooms didn’t just materialize out of thin air at a resort that has, what, 50-something villas in lock-off configuration total?

I never said Disney wouldn't try to "fix" any improperly booked reservations. Yes, Disney tried to find solutions to the VGC glitches (starting with “the pause”), but with limited available "solutions" at hand when the overbooking was discovered, plenty of people grumbled at the options offered (like moving to a standard hotel room with no points refunded, moving from a deluxe resort to a moderate, or offering to find new dates for the reservations).

There was no small number of people on here and on other social media bellyaching about the lousy response by MS, sometimes in the very same thread or Facebook posting where they had earlier been crowing about getting one over on DVC and how DVC was going to have to fix it if it turned out the resort was overbooked (because they knew for a fact that the resort would be overbooked). "If it turns out the resort is overbooked, then they'll just have to move me or figure something out."

I guess I don't see it as DVC needing to make things "right" for someone who deliberately did things "wrong". Sure, the "glitch" is absolutely Disney's fault, but if you try to pull a fast one, figuring you can work the system and make a reservation you know you're not entitled to in the first place, then just how "right" do you need to be made?

While very true, there is no way for Disney to determine who made a booking honestly without knowing about or taking advantage of the glitch and who made a booking knowing about the glitch. They have to treat all booking the same and give everyone a similar resolution. Unless they want to guess and treat each booking/member differently based on what they think member's intent was.

Which is similar to the walking. It seems to be at least against the spirit of the rules, and is arguably technically against the rules as written. But in order to do anything under current rules, they would have to start policing member's intent when they make and then modify reservations and decide if a member had to make an honest modification or if they were abusing the system to get rooms ahead of the reservation.

So there's not much they can do other than fix the system and they usually will treat all the members the same with any resolutions (or lack thereof) instead of making assumptions and guesses

 

[Sandisw]

She actually knew it was a brand new resale contract that hadn't even processed yet that she put the hold on for so I really don't see how a cm could not know that new resale contracts are restricted, but maybe she promised this without really having the authority to do so because she wanted to i have no clue why

The system doesn’t show it was more my point but sounds like you got a CM who was not well trained at all and potentially did it because of issues and figured it was all the same?

I’d bit give too much credit that the CM knew it shouldn’t be used by resale points but did it because she figured it could be overridden.

Which is why the supervisor did their job.

 

[Sandisw]

While very true, there is no way for Disney to determine who made a booking honestly without knowing about or taking advantage of the glitch and who made a booking knowing about the glitch. They have to treat all booking the same and give everyone a similar resolution. Unless they want to guess and treat each booking/member differently based on what they think member's intent was.

Which is similar to the walking. It seems to be at least against the spirit of the rules, and is arguably technically against the rules as written. But in order to do anything under current rules, they would have to start policing member's intent when they make and then modify reservations and decide if a member had to make an honest modification or if they were abusing the system to get rooms ahead of the reservation.

So there's not much they can do other than fix the system and they usually will treat all the members the same with any resolutions (or lack thereof) instead of making assumptions and guesses

In this case, those who have bought since 2019 know they are restricted and if they book with unrestricted points, and it gets canceled, then I don’t see how they are owed anything for that.

Now, I do think that DVc should help get them a room somewhere but other than that, I don’t think they should be allowed to keep it.

However, I doubt DVC can figure it out.

 

[cruisehopeful]

They can bump me to something superior but not from RIV to OKW

What if it was a duo studio at RIV to a Grand Villa at OKW?

 

[Tatebeck]

In this case, those who have bought since 2019 know they are restricted and if they book with unrestricted points, and it gets canceled, then I don’t see how they are owed anything for that.

This isn’t anything like walking…

And members know the earliest you can book is 11 months from the desired check in day, but there seems to be an awful lot of walking going on from members starting to book well before that... They are very similar

And it is 100% possible for someone with a mix of contracts to make a booking in the system as it is now at a restricted resort and not know about the exact dates of Disney's resale restriction changes, or to forget which of their contracts they got before or after 2019. A lot of members rely on the website booking tool to tell them what they can and cannot do. If the tool lets them do it, then they assume it is okay to do so. And 99% of the time that is true, but the system is just messed up right now. Not everyone spends time on these boards and knows the dates and resale restrictions perfectly...

 

[VGCgroupie]

What if it was a duo studio at RIV to a Grand Villa at OKW?

Nope still not good enough imo. For RIV I think it would have to be VGF or new Poly Tower if similar room type. BCV, BWV, BLT would need to be a slight upgrade. CCV/BRV larger upgrade. SSR/OKW is a non starter. Cant decide how I feel about CFW. I might take that deal.

 

[Tatebeck]

What if it was a duo studio at RIV to a Grand Villa at OKW?

Only if they refund my points, and it is far enough ahead that I can rent out that reservation and try to find something else with my points or find a cash room and walk away with some $$$ from the difference lol

 

[VGCgroupie]

Only if they refund my points, and it is far enough ahead that I can rent out that reservation and try to find something else with my points or find a cash room and walk away with some $$$ from the difference lol

I could maybe get on board with that. But no way RIV points getting used at OKW

 

[Sandisw]

And members know the earliest you can book is 11 months from the desired check in day, but there seems to be an awful lot of walking going on from members starting to book well before that... They are very similar

And it is 100% possible for someone with a mix of contracts to make a booking in the system as it is now at a restricted resort and not know about the exact dates of Disney's resale restriction changes, or to forget which of their contracts they got before or after 2019. A lot of members rely on the website booking tool to tell them what they can and cannot do. If the tool lets them do it, then they assume it is okay to do so. And 99% of the time that is true, but the system is just messed up right now. Not everyone spends time on these boards and knows the dates and resale restrictions perfectly...

Not to detail this to waking, but walking is not technically against the home resort rules because DVC has chosen not to add a penalty other than the holding one.

The contract requires the home resort rules and regulations to have certain aspects to it and limitations is one of those aspects.

As long as it’s not there, they can’t apply a penalty. If they add it, they can…as of now, they obviously have not yet found a way to limit it that they find acceptable.

This is different…the points are not eligible for those resorts and it’s a violation of the DVc resort agreements to let someone book.

So, anyone who went in and booked any restricted resorts with resale points they know are not eligible, then they should not be upset if the room gets canceled.

As I said, would people be as happy if the glitch was allowing all points to be booking all resorts and the home resort priority period was not working anymore?

 

[Tatebeck]

Not to detail this to waking, but walking is not technically against the home resort rules because DVC has chosen not to add a penalty other than the holding one.

The contract requires the home resort rules and regulations to have certain aspects to it and limitations is one of those aspects.

As long as it’s not there, they can’t apply a penalty. If they add it, they can…as of now, they obviously have not yet found a way to limit it that they find acceptable.

This is different…the points are not eligible for those resorts and it’s a violation of the DVc resort agreements to let someone book.

So, anyone who went in and booked any restricted resorts with resale points they know are not eligible, then they should not be upset if the room gets canceled.

As I said, would people be as happy if the glitch was allowing all points to be booking all resorts and the home resort priority period was not working anymore?

I'm not sure what you mean about it not being in the rules and regs. It definitely is in there that the earliest you can book is 11 months from the desired check in date. And they definitely can do something if they feel you are not following those rules.

"authorized to deny membership privileges to any Club Member who fails to pay Annual Dues with respect to anyOwnership Interest that the Club Member owns or fails to adhere to the requirements of any of the governing documentsfor their Home Resort or another DVC Resort or the Club. Reservations associated with a Club membershipthat is in Lock-out status may be canceled and all cancellation fees or penalties will be the responsibility of the ClubMember. Lock-out status will prevent the Club Member from making any reservations with respect to their Clubmembership either at their Home Resort or at any other DVC Resort through the DVC Reservation Component, checkingin at any DVC Resort in the event of an already confirmed reservation, Banking or Borrowing Home Resort VacationPoints, Transferring Home Resort Vacation Resorts, making an External Exchange Program reservation, or accessingor using any other Club Member benefit program"

I'm not happy with anything working incorrectly and I definitely want them to abide by their own rules. I was just stating how it is hard in some instances for them because either a fix must be made (website algorithm fix, new booking rule) or they have to start guessing intent in regards to certain bookings

 

[Sandisw]

I'm not sure what you mean about it not being in the rules and regs. It definitely is in there that the earliest you can book is 11 months from the desired check in date. And they definitely can do something if they feel you are not following those rules.

"authorized to deny membership privileges to any Club Member who fails to pay Annual Dues with respect to anyOwnership Interest that the Club Member owns or fails to adhere to the requirements of any of the governing documentsfor their Home Resort or another DVC Resort or the Club. Reservations associated with a Club membershipthat is in Lock-out status may be canceled and all cancellation fees or penalties will be the responsibility of the ClubMember. Lock-out status will prevent the Club Member from making any reservations with respect to their Clubmembership either at their Home Resort or at any other DVC Resort through the DVC Reservation Component, checkingin at any DVC Resort in the event of an already confirmed reservation, Banking or Borrowing Home Resort VacationPoints, Transferring Home Resort Vacation Resorts, making an External Exchange Program reservation, or accessingor using any other Club Member benefit program"

I'm not happy with anything working incorrectly and I definitely want them to abide by their own rules. I was just stating how it is hard in some instances for them because either a fix must be made (website algorithm fix, new booking rule) or they have to start guessing intent in regards to certain bookings

What that is referring to is the governing documents itself and the legalities of that, including your dues, they can lock you out. This is not talking about booking rules.

The home resort rules and regulations are what DVC has to provide us on how to use the product and the contract says that what DVC must include both the process and the limitation for bookings. So, in order to be in violation of that dociment, it has to include the correct information that what what you are doing IS a violation.

Currently, home resort rules do not give the limitation as to what will happen if you change your start date too often. Yes, it uses the word desired but DVC has to make it clear what that means before it can be viewed one has violated it and then of course, tell someone what would happen.

All DVC needs to do add the limitation to that document if they actually want it to be officially against the rules…ie: if we find you have modified too many times in the first month, then we will cancel your reservation….then they can enforce and stop walking.

Since we are more than 4 months since those meetings, and we have seen no changes, it means they are still trying to figure out what to do.

Let’s bring this back…yes, the glitch is not the owners fault, but no sure how anyone could be upset if they used resale points for a restricted resorts.

I know if it was me, I’d have checked with DVC first to see if there was a rule change before changing my reservation.