Has Anyone Tried to Use Points from Their Resale Contract to Book at Restricted Resorts (Riviera, Fort Wilderness, etc.)?

[DCL58]

Oh yeah that's true too. I do remember seeing some threads where members were moved to different resorts and to the hotel side instead of the DVC side

We had this happen. Booked one night poly lake view before a cruise. Got to the room and the inconsiderate people next door were having a party on the balcony - including a speaker playing loud music. Instead of making them stop, the front desk moved us to the grand Floridian in a cash room. The grand Floridian was so empty of paying customers that they let us pick the room we wanted. It was amazing.

 

[AstroBlasters]

Did you quote the wrong response of mine? I was talking specifically about during a refurb in that one. It does make sense that they would have to have 100% of the rooms normally up for booking.

But are you also saying that they also DONT pull rooms out of the booking program when they do refurbs? Because I swear I have always read that they do. Because way more than 2% of the resort may be closed at a time for a refurb and that would cause a lot of problems and members that need to be moved

Yes, they 100% pull rooms out of inventory for refurb.

That’s how @ehh keeps us all up to date!

 

[Sandisw]

I was saying this within the context of the poster that was offered a 2-bedroom at Riviera even though they have restricted-use points, implying that even DVC can’t bend the restrictions when it suits them. So if there’s unplanned maintenance, they might not be able to put a resale owner into OKW. They might have to find a direct owner to bump. Or they’d simply offer a room on the hotel side. But it does seem like they have one less tool available to help in those situations.

You are taking about two different things. In the case of the poster here, it wasn’t about an emergency. It was about a CM not realizing the poster had a restricted contract because of the glitch in the system and so they put it on hold because owners are having problems booking.

What happened was the supervisor followed the rules and didn’t book it because the poster had restricted points.

DVC absolutely can move a RiV resale owner elsewhere because they have a lot of their own points to use to do that…or they can move them to a cash room…if the room they are assigned has an issue the day of check in.

Just like they did for owners who had banked points that expired in 2020 because of the closure. Points could not be banked a second time so what DVC did is give owners their points to use instead once that owner’s points actually expired.

Point is that if someone has to be moved due to emergencies . any owner, even one with restricted points can still be moved because DVC had to r ability to make it happen.

 

[Sandisw]

Did you quote the wrong response of mine? I was talking specifically about during a refurb in that one. It does make sense that they would have to have 100% of the rooms normally up for booking.

But are you also saying that they also DONT pull rooms out of the booking program when they do refurbs? Because I swear I have always read that they do. Because way more than 2% of the resort may be closed at a time for a refurb and that would cause a lot of problems and members that need to be moved

I didn’t realize you were talking about when a resort was undergoing a refurb.

Sorry about that.

 

[VGCgroupie]

Happened to me on my last trip. Got bumped from a Grand Villa to a club level Presidential Suite.

They can bump me to that suite whenever they want….

They can bump me to something superior but not from RIV to OKW

 

[Girlstar30]

You are taking about two different things. In the case of the poster here, it wasn’t about an emergency. It was about a CM not realizing the poster had a restricted contract because of the glitch in the system and so they put it on hold because owners are having problems booking.

What happened was the supervisor followed the rules and didn’t book it because the poster had restricted points.

DVC absolutely can move a RiV resale owner elsewhere because they have a lot of their own points to use to do that…or they can move them to a cash room…if the room they are assigned has an issue the day of check in.

Just like they did for owners who had banked points that expired in 2020 because of the closure. Points could not be banked a second time so what DVC did is give owners their points to use instead once that owner’s points actually expired.

Point is that if someone has to be moved due to emergencies . any owner, even one with restricted points can still be moved because DVC had to r ability to make it happen.

She actually knew it was a brand new resale contract that hadn't even processed yet that she put the hold on for so I really don't see how a cm could not know that new resale contracts are restricted, but maybe she promised this without really having the authority to do so because she wanted to i have no clue why

 

[DCL58]

Nope, wasn't referring to anyone specifically.

You're new here. This kind of stuff pops up EVERY time there is a glitch of some sort in the system. Been like that for years.

Actually not new here. Lost my old DIS account, long story and had to start over. Yes, we have been DVC members almost 20 years - experienced multiple glitches in real time over the years. Maybe we have been extremely lucky, but DVC has always made things right for us when the glitch was their fault.

 

[DonMacGregor]

Actually not new here. Lost my old DIS account, long story and had to start over. Yes, we have been DVC members almost 20 years - experienced multiple glitches in real time over the years. Maybe we have been extremely lucky, but DVC has always made things right for us when the glitch was their fault.

I’ll just refer you back to the multiple VGC fiascos of several years ago:

Lots of Availability

Booking Issues Plague Grand Californian DVC Owners

“Glitch” bookings

Plenty of reports on multiple occasions of people, (particularly several times at VGC) trying to book so-called “ghost” rooms, and DVC simply cancelling the rooms outright. Some reports of offers to relocate with limited options or take the cancellation, but also many who simply had their reservations cancelled.

It was actually not dissimilar. You had people who were regulars on these boards, relatively sophisticated and knowledgeable owners, well aware of how many rooms are at VGC and how difficult the rooms are to book, seeing a flood of “available” rooms appear out of nowhere and rushing to make reservations. People who knew full well that dozens of available rooms didn’t just materialize out of thin air at a resort that has, what, 50-something villas on lock-off configuration total.