Ex Guide

it would violate the contract for all seasons to go for a higher point range. DVC can only increase points in one area by lowering them elsewhere.

i doubt they tell the guides this sort of thing regardless.

Yeah...the only thing they could do is average it out so every night would be the same points....and if that was the case, they'd be struggling to fill rooms at times, and have such demand at others they couldn't fill.
 
Jasin99,
I was told by a Member Service personal that Disney is looking into removing the Choice Season, because all the Seasons are going for a higher point range, So no more low points for a week stay . Do you know if this is true??
They can eliminate Choice Season and move those weeks into other seasons however the total point cost to book every room in a resort for every night of the year must remain constant. If they move the dates currently in Choice Season to other seasons and as a result the total point cost goes up, they will have to reduce the cost within one or more of the remaining Seasons to compensate.

For example, they could move some of the Choice Season weeks into the cheaper Adventure Season and the rest into the more expensive Dream Season and then tweak costs as needed to make the total come out correctly. If they just move all of Choice into Dream Season they would have to reduce the point costs of Dream and/or other seasons so that the grand total to book all rooms for all nights comes out to the right number.
 
That would mean the higher point seasons would come down. One way or another, we'll adjust and probably like the change!
 
What is jason saying that is so secretive that you think it would violate anon- disclosure? I think it is a very interesting perspective but he certainly isn't sharing federal secrets or anything.
Sorry, I missed your post last night. To answer the question you asked, it's not really about how secret the current answers are. Most companies in a position such as Disney don't want to take the chance that inside info will be shared. That's why guides don't normally communicate by email. Plus even the info currently shared could give an outsider or competitor info they could use. I've very surprised Disney/DVC doesn't have a non disclosure agreement that would prohibit such discussions.
 

it would violate the contract for all seasons to go for a higher point range. DVC can only increase points in one area by lowering them elsewhere.

i doubt they tell the guides this sort of thing regardless.

That's why I don't believe rumors from member services or guides. If Disney doesn't want word of something getting out, I doubt they would tell either. Plus it doesn't put them in the position of being asked questions and lying that they don't know.

Regarding the seasons, there is very little difference between adventure and choice. They could combine them and average the points without much disruption.
 
In your opinion, why doesn't DVC do a better job managing after the sale.

Rooms not cleaned properly, cleaning schedules missed, refurb schedules too far apart, website issues, long telephone hold times, the flop of a Thanksgiving Dinner that they just had.

Seems like there is a big separation between DVD and DVC even though the same executive is in charge of both.

:earsboy: Bill

My guess/hope is it is due to dues. I rarely have to call, if there are owners that call all the time then the option may be to hire more MS reps or raise my dues so that the squeaky wheel doesn't have to wait on hold as long. They require more hands on, they should deal with the repercussions, not me. Refurb schedules too far apart? If the difference is doing refunded the capital reserves once every 3 years instead of once every 5 years and I save money by only doing major refurbs every 5 years, I will take the 5 years.

So my answer would be because DVC is being prudent with my cash.
 
My guess/hope is it is due to dues. I rarely have to call, if there are owners that call all the time then the option may be to hire more MS reps or raise my dues so that the squeaky wheel doesn't have to wait on hold as long. They require more hands on, they should deal with the repercussions, not me. Refurb schedules too far apart? If the difference is doing refunded the capital reserves once every 3 years instead of once every 5 years and I save money by only doing major refurbs every 5 years, I will take the 5 years.

So my answer would be because DVC is being prudent with my cash.

I don't know if it is prudent, how much would it cost to have the rooms cleaned and maintained to acceptable standards?

How much to properly prepare the furniture before they repaint it?

The condition of the rooms is something that I am not comfortable with, it's a crap shoot. I can no longer offer rooms to family and friends because who knows what condition the room will be in. Years ago I didn't have that problem, we were proud to impress with the DVC accommodations.

:earsboy: Bill
 
Sorry, I missed your post last night. To answer the question you asked, it's not really about how secret the current answers are. Most companies in a position such as Disney don't want to take the chance that inside info will be shared. That's why guides don't normally communicate by email. Plus even the info currently shared could give an outsider or competitor info they could use. I've very surprised Disney/DVC doesn't have a non disclosure agreement that would prohibit such discussions.

Probably why they really share very little information worth knowing to the guides. Anything they do not want shared, they do not share with the guides.
 
Probably why they really share very little information worth knowing to the guides. Anything they do not want shared, they do not share with the guides.
I would think they could get in lots of trouble if a guide was selling based on rumors. I'd expect the guides to be the last to know about any changes.
 
I don't know if it is prudent, how much would it cost to have the rooms cleaned and maintained to acceptable standards?

How much to properly prepare the furniture before they repaint it?

The condition of the rooms is something that I am not comfortable with, it's a crap shoot. I can no longer offer rooms to family and friends because who knows what condition the room will be in. Years ago I didn't have that problem, we were proud to impress with the DVC accommodations.

:earsboy: Bill

I really do not think that much. VGF is what, like 2.5 million points? at 10 cents a point thats 250,000 in the maintenance budget...that could go a long way, and what, if you have 500 points it is an extra 50$ a year?

Disney goes cheap with maintenance. Last year I stayed at GF in a building that was open for 2 days since they finished the rehab on it. Yes, paint was new, but nothing was sanded, so it still didn't look good. My bathroom door had too much paints on the edges so it wouldn't close. It was hardly quality workmanship
 
Probably why they really share very little information worth knowing to the guides. Anything they do not want shared, they do not share with the guides.
I agree but would suggest that they still have a lot they could share that DVD/Disney would not want shared. I'm still having trouble with the idea that there isn't some type of prohibition on this type of activity and that the prohibition wouldn't stretch to post employment. I know it's great to get inside info but I'd sure hate for someone to have legal issues in this situation. Disney can be legally aggressive when they want. I do know of similar situations with exchange companies and other timeshare companies. In all cases involving timeshares that I am aware of the outcome, the companies shut it down. In the rest that I've seen the individual simply quit posting abruptly on the forum in question. Both II & RCI have had forum's on TUG at one point but it was high ranking people, VP types. At one point DVD even tried to institute a clause in their ROFR contracts that prohibited the seller from communicating the price, I'm not sure if they still include that clause in the ROFR packet when they buy it themselves.
 
99 is not even my last name :)


I agree but would suggest that they still have a lot they could share that DVD/Disney would not want shared. I'm still having trouble with the idea that there isn't some type of prohibition on this type of activity and that the prohibition wouldn't stretch to post employment. I know it's great to get inside info but I'd sure hate for someone to have legal issues in this situation. Disney can be legally aggressive when they want. I do know of similar situations with exchange companies and other timeshare companies. In all cases involving timeshares that I am aware of the outcome, the companies shut it down. In the rest that I've seen the individual simply quit posting abruptly on the forum in question. Both II & RCI have had forum's on TUG at one point but it was high ranking people, VP types. At one point DVD even tried to institute a clause in their ROFR contracts that prohibited the seller from communicating the price, I'm not sure if they still include that clause in the ROFR packet when they buy it themselves.
 
Do you have the secret formula for Coke?
 
One, we don't sign a contract, 2 I am retired, 3 I am not disgruntled, just honest and have not told any TOP secret info, just basic stuff so who cares. I worked there over 15 years, just saw alot of things.

Would you have been willing to do this while still employed?
 
thank you for offering your insights.

i have many questions about day to day operations. but
before asking a stranger, would like some additional background
info. , if i may?

why? bother offering your experiences if you are now retired?

why? this site?..&/or...are you posting on others?

did you ever have any assignments monitoring these boards?
and of so? did any of your reports lead to any "official actions"?

ps, did you "catch" the person seeking dvc other than rci & the
other poster adding how dvc values is lower? & if you did,
then the implications should be alarming to changes that
are currently being missed. ( i know dvc would suggest
accidentally missed but i think on "purpose". )

do guides only see potential new members in the same light?
direct,direct/resales, tiny direct with large rci accounts,
and /or just plain rci owners?

fyi~ we ran into rough waters @ the beginning...so it was my
mission to "learn" what really going on behind the scenes...
sometimes here, sometimes face to face & with special
agendas...( where i gave "presentations" so i could measure/
compare the results for accuracy. )

for example, if you called & expressed my documented "concerns"-
....( often printed threads here).., for example--if someone
rented a rci revs., they would canceled. what i" learn"--it just
a std. response that "those" dvc cms are told to "tell"
dvc owners...last year...i added...if that was actual being
done..sooner or later..we would be hearing about it here.
not one time has it happened....& as a morality issue ,
this is lying even & passing the buck to the dvc cms.

fyi, we spent time in the beginning learning....about our
fellow /typical direct owners...it was shocking -to us, @
the lower level they were. ( lack of knowledge of a
lack of knowledge)- however, just because owners
do not understand what dvc is...does not mean it cannot
be learn.

as a direct owner only, i know we are the minority on this
site....though many are just posting elsewhere/avoiding
the dvc section because of the "clicks". however, it does not matter,
if you are just trying to get documentation. so is your primary
motivation is to help owners learn what they are buying? i
think if you took a poll , there are very few direct owners
that do not own other timeshares.

have you been reading here/dis prior...for how long? & if
so , why? don't guides reading here do not report when
you read wrong doings? ( ok~often they think they are
doing things on the "sly", but it is too easy to understand
when you compare their comments from thread to thread,
secondary to conflicts they are posting).

i guess this is a start....in trying to determine the level of questions
i can ask. i am not seeking no other "expert" comments.
..( from the beginning, i always claimed that a dvc owner
background of their ownership/s determine how they will
respond to any given topic. ) for example, when we had our
first guide, he was both a dvc owner & rci timeshares. some
of his "selling points" were actual against the rules but we
didn't recognized it til later . after learning more. i think
many are taken advantage of...because dvc does not
restrict these types of conflicts ( of interests )

from my face to face, there are some really nasty/lawyer
like, guides @ the ssr office. one thing i am glad i did,
write their names down from the beginning-- with notes.

to me, this is business, & therefore, i don't get take their
comments personally. overall, our dvc has been better
than expected but only because of learning it,
problem solving, and some very helpful dvc cms.

again, i am not challenging you, or trying to offend or
make you defensive. i seeking background info to "guide me"
the type of ?/s i can ask you. either way, your
efforts are appreciated.

ps, yes a pun. ha/ha..well , i am in the "people business" too,
& believe for any person to do their best, they have
the need for appreciation & find enjoyment in their chosen
field.
 
Hi Jason, What happens when your guide stops being a guide? Our guide, Bill, was promoted , or at least that's what we were told and after that we had no-one to go back to add on. Were we supposed to be given another one?
 
Were we supposed to be given another one?

i think jason was just having fun and might be gone for a while, if not for good.

but yes, DVC will assign you another guide. (if you don't like them, you can ask to be assigned another one.)

guides are just salespeople, so unless you are looking to buy more DVC contracts directly, you won't really need a guide, though.
 
Thanks Chalee. I was just worried that we wouldn't get the advance notice stuff for The Poly like we got for the GF. I am working on DH and crossing my fingers :goodvibes
 
Thanks Chalee. I was just worried that we wouldn't get the advance notice stuff for The Poly like we got for the GF. I am working on DH and crossing my fingers :goodvibes

I would contact the sales team and find out who your new guide is. I would then contact the new guide and asked to be put on the Poly interest list. That will insure that you get notified.

:earsboy: Bill
 



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