gmeh1 I think I speak for many Thank You so much for all your advice
It is beyond appreciated!! I've learned so much about renting because of you
I realize this is the "offical" line but...
I have been told by a National manager that when the cars are "assigned" the older cars are sent to Enterprise. (This was after I had to return a car with high milage that was "leaking" The manager who was swapping me out said "This one should have been on Enterprise but we were short of cars" He went on to say that's the offical "priority" Newer cars on the Executive Aisle etc... which also agree with what our National employee says. So while the cars come from the same pool somehow the "newer" ones get on the Aisles so.....)
I also had a recent experience at National that COMPLETLY undercuts the "we can radio" story REALLY? What I got told was "we have no cars in your class go see Alamo" At Alamo I got told "you have no paperwork you can't have a car" So I walked to the OTHER side of the airport rather then deal with the two employees again. Over there still no cars on the correct aisle. That agent said "well Alamo has them" I finally did just take something off the Executive Aisle, but I didn't get any of the "helpful" service being advertised on here so apparenly if our National employee is not working you aren't going to get "radio service"
Thanks as always, gmeh. Do you have to go to the Enterprise counter all the time, or can you just go out to the garage like Alamo/National? If a car to your liking is not available in the E area, can you walk over to select in the A/N area? Or does the E rep have to call for a single car to be brought around?
This question is similar to my question right above. And also, not quite clear...at MCO, does a 'standard' size rental equate to a 'full size' car, as no real standard size there?
Alamo is continually the lowest priced when we travel. Does that mean that we're the old left-over clunkers when we book with them? Interesting...
No, they actually had better cars at MCO then National last week. But you run the risk of meeting rude employees....(Last weekend Mr. "YOU MUST HAVE PAPERWORK" was amazingly rude not only to me, but to at least two other people I saw him deal with.)
Here is the kicker. Enterprise owns Alamo and National.
I own a car rental company here in NY. Enterprise started out doing insurance replacement and then expanded intot he airport market and sometimes it is cheaper to buy and existing brand then spend the time building.
Dollar and Thrifty are owned together.
I once after many many visits to MCO, had to wait over a hour for a minivan to be returned and cleaned. I understood that they like myself can only prep a vehicle for rental after the customers return back into the lot. Typical holiday week there was not a vehicle larger or small anywhere.
If a vehicle is not 100 percent clean ask and they will take care of it but please remember how the vehicle was given to you when you picked it up.
Yes you are paying for the rental but that does not give you the right to return the vehicle looking like a pigpen.
We are losing are most valued insider. Thanks for all your insight in the past.You are entirely welcome!!! I no longer work for Alamo/National but, I still will be happy to help when I can. I am off to bigger and much better things.
Congratulations! I wish you well with whatever is next for you.You are entirely welcome!!! I no longer work for Alamo/National but, I still will be happy to help when I can. I am off to bigger and much better things.
We are losing are most valued insider. Thanks for all your insight in the past.
But, so good to hear you are off to bigger and better, gmeh, best wishes, good luck.
Congratulations! I wish you well with whatever is next for you.
National runs an excellent operation at MCO, and I'm sure you were part of the reason for that. You contributed much on this forum, and I hope you'll continue to do so.