Dvc/ APS and magic bands

[Bean786]

I'm not sure if this has been said, but if you are a dvc member or have an AP, you still need your card and id to get discounts. The front desk keeps telling guest they don't need it because your magic band does everything. It doesn't.

 

[Robo]

I'm not sure if this has been said, but if you are a dvc member or have an AP, you still need your card and id to get discounts. The front desk keeps telling guest they don't need it because your magic band does everything. It doesn't.

Unfortunately many CMs don't know many details about actual WDW operations outside of their immediate area.

 

[btk2333]

I'm not sure if this has been said, but if you are a dvc member or have an AP, you still need your card and id to get discounts. The front desk keeps telling guest they don't need it because your magic band does everything. It doesn't.

Yup this has been the case for awhile sadly

 

[Bean786]

Unfortunately many CMs don't know many details about actual WDW operations outside of their immediate area.

What does that mean? The people at the desk?

I have so many people come up and I'm like I'm so sorry I can't. It's an issue. Stop telling the guest they don't need it!

 

[MakiraMarlena]

Never trust the CM when they tell you that you will never need anything other than your magic band.

At the very least if you want ANY kind of discount you have to carry the qualifying item and a photo ID.

If you get carded buying alcohol you've got to have a physical photo ID. The band won't help.

If your band doesn't work you'll probably need your ID.

If the computers go down you won't be able to buy anything.

 

[Robo]

What does that mean? The people at the desk?

I have so many people come up and I'm like I'm so sorry I can't. It's an issue. Stop telling the guest they don't need it!

"CM" stands for "Cast Member," another name for any Disney employee.

And, yes, too many times a CM can offer up incorrect info, especially in areas outside of their immediate area of work.

 

[Bean786]

"CM" stands for "Cast Member," another name for any Disney employee. And, yes, too many times a CM can offer up incorrect info, especially in areas outside of their immediate area of work.

I am a CM. I thought you were saying we can do it without the card. But I realized you meant the front desk doesn't understand how it works because they aren't in merchandise.

So sadly I keep disappointing guest with my no discounts response

 

[Robo]

I am a CM. I thought you were saying we can do it without the card. But I realized you meant the front desk doesn't understand how it works because they aren't in merchandise.

So sadly I keep disappointing guest with my no discounts response

There are so many cases of this kind of issue.

A guest will (naturally) ask the nearest CM a question about X and that CM (naturally) wanting to be of assistance to the guest will fire off an answer, even if it is not "exactly correct."

And, (naturally) the guest will go off and attempt to follow that answer, even if it is not "exactly correct."

And, (naturally) the guest will TELL the NEXT CM that such and such SAID we could do X, and that guest is reluctant to take the next CM info as correct, because, (naturally) the guest will have had that first bit of (errant) info planted in his/her head, and made plans accordingly.

Not much that can be done to stifle that situation, unfortunately.

That's why the DISBOARDS are so valuable.
If a CM gives out bad info, the info goes unchallenged,
as it is in a "vacuum" and who could question it, until there is a PROBLEM?

But on these boards, if a bit of BAD INFO gets posted, within a few minutes a gaggle of other responders will swoop in to correct the mistake.
That kind of open instant "peer review" can be a very great advantage in the briar patch of WDW info.