Downgraded!!!! and Overcharged!!!!

[livie1205]

I have ALWAYS paid in full with my rooms on both package and room only...never had a issue...you had a paper saying paid in full, that should have been all you needed! and if you paid for a preferred room you get one...that is all their is to it! I would have called a waayy higher up right then,while standing there, you were 100% right to do so....not only would I write a letter but i would SPEAK to someone until they took care of this...they were rude and they were WRONG.

 

[aubriee]

I'm another who always pays off our rooms prior to arrival whether they are part of a package or room only. I usually go three or four times a year and have never had a problem having my room only ressie paid off several months before I arrive.

 

[nxtdrnghbrgy]

I have 2 rooms booked for the end of Jan. One WLV room, and since I made that reservation over the phone I was allowed to pay in full. The other room reservation at the WL was made on the web, and I was told over the phone that they could not take full payment until checkin.

So in short, I was told it depended on how you made your reservations as how they would take payment.

 

[PrincessSuzanne]

Well, I have done both as far as paying for a room-only and never had a problem.

I have always been told that if you pay for a preferred location that you are guaranteed a preferred location, because you are paying for it, like a Woods View at WL, a Tower MK View at CR. Now, if you book a HA room at the Value resorts they will waive that extra charge, or at least that is the way my next ressie is booked.

Suzanne

 

[diskids2]

Like so many others I'm not surprised and I would pursue this as high up as you can get....please keep us posted....I'd love to hear how this turns out.

 

[dennisnlisab96]

This thread TOTALLY freaks me out. I was about to pay (tomorrow morning) our 2 night room only reservation in full. Now I am wondering is I am making a mistake!!!

 

[thepianoman]

When we didn't leave the desk the manager asked what's the problem now, we're bending over backwards to help you.

This is the part that would have sent me over the edge. Did the manager really say "what's the problem now?" Totally unacceptable.

 

[Native NYer]

Sorry to hear about yuor check-in troubles. I'm glad you were still able to have a wonderful vacation!

 

[dltnboz3mom]

The same thing happened to me about 3 years ago st WL. We had a reservation at port orleans and then decided to upgrade to wilderness. When we got there they swore that we had no reservation at either place. We had a package and it was paid in full. It took 3hours to get it straight and that was with me giving them my Disney issued travel documents. It took the full 8 days for themto decied that no further money was owed on the upgrade. We were sweating the whole time because this was an additional $1000. I felt as if I was beinf accused oflying, they were very rudeand accusatory the entire time. I am going back on saturday and I hopethat things go much smoother this time.

 

[dizzneebabe]

That's too bad that happened to you! In the end, at least you didn't let it ruin your trip!!! Good that your CC is fighting the fight now--let them deal with it!

The CM and manager should be reported for their actions, IMO. I hope you follow up with corporate.

Good luck and let us know what happens!

 

[spiceycat]

Rachael you really need to send Disney a letter or at least an email.

so this pair can't try this routine on someone else.

 

[disney-super-mom]

First, I'm speechless that a manager would say, "What's the problem now? We're bending over backwards to help you." Seriously, that was just plain rude.

Second, sneaking in the charge at check-out huh? What a great way to do business (in an unethical sort of way).

Third, sounds like you have a great credit card company! Good for them for refusing to pay Disney until Disney can prove they issued you a refund.

4 billing cycles?!?!?! That's hilarious!

 

[ImprovGal]

Ok, there's something wacky going on with Disney's reservation and accounting systems.

I had a rack rate, room-only reservation at Pop for Dec 19-25, 2007.

Deposit placed, $92.25 (1 night + tax).

At some point, I called and was able to get a AAA discount on the room. New rate for each night was $73.80 (incl tax). Since my LOS was 6 nights, I was told the $92.25 would remain as deposit on the reservation.

Approx. 1 week prior, I was able to snag a great rate at the Dolphin, but since my flight was landing at 11pm on the 19th, I opted to keep Pop for the first night and stay at Dolphin for the remaining 5 nights. I called CRO and modified my Pop to be just 1 night. I was told they would still keep the $92.25 deposit and the extra credit would just be applied to any room charges during my (6 hr) stay.

When I checked in, I requested express checkout and was told that if no charges went to my room, the $18.45 would end up credited back to my card. The next morning, my express checkout folio confirmed the $92.25 and $0.00 charges.

On 12/26, I called the number at the bottom of the folio inquiring about my credit. I was told that yes, I was due the credit and it was showing up in some pending state and just needed the authorization to be issued. After not seeing anything show up on my card activity online, I called back today to check on the status. After being given the "it may take 2 billing statements before you see a credit" runaround, I explained that I check activity every day and haven't yet seen the credit issued. I was told that do to holiday traffic, "that department" is backlogged and to give it another week before I see it in my card activity. Hmph!

Come on, Disney! If you run the charges ccard batches regularly, there's no reason to not run the credits ccard batches regularly either!

 

[PrincessSuzanne]

I had some money credited back at CR from our check out on 12-21 and it appeared back on my acct within 5 days. I don't know why they would tell you it would take that many billing cycles, any refunds they have ever made to me were done within a few days. Maybe if I didn't have access online, I wouldn't have seen it so soon, but it has never taken more than a few days.

I would definitely report those two.

Suzanne

 

[2Princes2Princesses]

The above poster is correct. If you booked a room only and paid it in full, for more than one night, then the second night IS refunded back. As was mentioned the only scenario where your ressie is paid in full is if it's a package or for one night only. I still think you should've been allowed to be checked in and receive a room, in the preferred section of course!---Kathy

We stayed at ASMo in October for 4 nights (PS- this was room only with an AP rate). I paid the whole thing in full before arrival, including a payment done via the website.

Before we bought DVC, we would stay with my cousin's CM rate and would pay in full, as well.

The only time I know of that you CANNOT pay before check in is if you book through DVC member services using cash. That is because Member Services is not set up to take $$ of any type.

 

[Eeyore's My Favorite]

The above poster is correct. If you booked a room only and paid it in full, for more than one night, then the second night IS refunded back. As was mentioned the only scenario where your ressie is paid in full is if it's a package or for one night only. I still think you should've been allowed to be checked in and receive a room, in the preferred section of course!---Kathy

I booked a room only package for our vacation in September 2007 (2 nights) and charged it completely on my credit card. I had no trouble with POP when I checked in, nothing had been refunded to my CC, nothing was due at check in & nothing got charged to my card upon check out. This was for a preferred room. Our only complaint was the actual location of the preferred room. In our opinion it was not in a preferred location, but according to Disney's new interpretation it was. But a quick email to Disney and a phone call from a Disney CM cleared up alot of misconceptions regarding the room locations at POP.

 

[Eeyore's My Favorite]

The above poster is correct. If you booked a room only and paid it in full, for more than one night, then the second night IS refunded back. As was mentioned the only scenario where your ressie is paid in full is if it's a package or for one night only. I still think you should've been allowed to be checked in and receive a room, in the preferred section of course!---Kathy

I booked a room only package for our vacation in September 2007 (2 nights) and charged it completely on my credit card. I had no trouble with POP when I checked in, nothing had been refunded to my CC, nothing was due at check in & nothing got charged to my card upon check out. This was for a preferred room. Our only complaint was the actual location of the preferred room. In our opinion it was not in a preferred location, but according to Disney's new interpretation it was. But a quick email to Disney and a phone call from a Disney CM cleared up alot of misconceptions regarding the room locations at POP.

 

[kristenrice]

We are staying for 2 nights at Pop on 1/25 and 1/26. I used my Disney Visa Rewards card to pay for it in full. I hope that they didn't credit anything back since the card I used to book it expired in 12/2007. That would mean I am out $92.25! I booked over the phone and made a deposit. Then, when the rates for 2008 were released, I called back to pay off the balance. Now, I am a little worried....

 

[LauraAnn630]

Disney has always been inconsistant with everything.

IMO thats the problem.

 

[Airb330]

We are staying for 2 nights at Pop on 1/25 and 1/26. I used my Disney Visa Rewards card to pay for it in full. I hope that they didn't credit anything back since the card I used to book it expired in 12/2007. That would mean I am out $92.25! I booked over the phone and made a deposit. Then, when the rates for 2008 were released, I called back to pay off the balance. Now, I am a little worried....

Chase would likely mail you a check for the balance. They wouldn't just keep it. I've had Sprint PCS mail me a check for 3 cents before.